Adaptive Case Management - mastering the unpredicatable

1. Adaptive Case
Management
Mastering the unpredictable
www.rubix.nl

2. Adaptive Case Management
15-9-2016

3. Who?
Jan van Zoggel
http://rubix.nl/jan-van-zoggel
@jvzoggel
15-9-2016

4. Business Process Management
• Focus on optimizing the
process
• Process must be
predicatable
• based on mass production
principles: the up front
investment that you make in
perfecting the process, is
paid back in a increase in
efficiency over many
instances of the process
15-9-2016

5. Business Process Management
• Pre-defined workflow is great,
but you need to apply it where
appropriate
• Sherlock Holmes did not use a
predefined 20-action, 10 angles
BPMN compliant workflow to
solve his case
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RIGID BPM

6. Rigid BPM vs Adaptive BPM
Action Action Action data
activity
activity
activity
activity
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7. Elements of Adaptive Case Management
Case
Data
Content
ActivitesRules
Actors
• Data
• Content
• Activities
• Processes & Tasks
• Rules
• Actors (Stakeholders)
15-9-2016

8. Rigid BPM vs Adaptive BPM
BPM
• Pre-defined
PCM
• Production Case Management is for situations where the number of workers is
high, and yet the course of action on a given case is not highly predictable
ACM
• Adaptive Case Management can be used for one-off situations for which the
process can not be predicted in advance and is useful when the process is
unpredictable. Goal: no upfront analyses -> citizen developer
15-9-2016

9. Adaptive Case Management
Why choose Adaptive Case Management ?
• Knowledge Workers
• Suggesting instead of Mandating
• No more rigid process boundaries
• Complements BPMN
• Discovery of process paths
15-9-2016

10. Case Interface
15-9-2016
• User Experience (UX)
• Default & APIs

11. Case Management Model & Notation 1.0
• Object Management Group
(omg.org)
• standard for Case Modeling
(CMMN)
• Version 1.0 published May 2014
• Vendors like IBM, Oracle, SAP,
Kofax, Cordys & Tibco have
contributed
15-9-2016

12. Adaptive Case Management (demo)
15-9-2016
Phase Prepare Phase MainInitiate
Prepare
B
(1-n)
Start Prepare
A1
(0-1)
Prepare
A2
(1)
Main A
(1)
Prepare
D
(1)