1. CURRICULUM VITAE
Name:JARNAIL SINGH
Current Address: 23-A, DDA Flats, Pkt-2, Sec-6, Dwarka,
New Delhi – 110075, India
E-Mail: jarnail.singh40@gmail.com
Contact No.: +919958463329(M)
Date of Birth: 20.09.1968
Holding Valid Indian Passport: J0502521
OBJECTIVE
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Experienced professional with proven success of 26 years in service industry recognized for managing
organizational initiativesthat drive performance improvement and enhance airport, flights &
ground operations.
CORE COMPETENCIES
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- Flight Dispatch
- Operations Control
- Managing “Airport Terminal and
Airside operations”
- Aircraft Load control
- Passenger handling
- Flight handling and handled department
of Security, Safety processes and
Quality.
- Daily Operations Management
- Administrative Operations
- Scheduling & Staffing - Crew
- Strategic Planning
- Training & Development
SUMMARY OF QUALIFICATIONS
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- Graduatedfrom Delhi University, with 55% passing score, as a regular student from 1987-1990.
- Flight Manager “Passenger Services” qualified by “GGI PAGAS-Manila”, subsidiary of
Lufthansa Group.
- Customer / Passengers Service ExcellenceSuccessfully completed a training course
conducted by M/S Jet Airways;
- IATA “Airport Ramp Services” – IATA Certified
- IATA/ DGR Cat 1,3, 6 – IATA / DGCA Certified
- IATA “Train the Trainer” – IATA Certified
- DGCA Approved (Ex- Flight Despatcher)
- Load Master on Passenger &Wide body freighter aircrafts.
COURSES UNDER PROCESS (IATA)
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- IATA “Cargo Introductory course” – Cargo Instructor
- IATA “Dangerous Goods Regulations” – DGR Instructor
SUCCESSFULLYCOMPELTED SECURITY& SAFETY COURSES
Related to Aircrafts, Passengers, Cargo and Courier
- Certificate of Aviation Security (Passenger, Baggage and Cargo handling) Trained by
Lufthansa Konzemsicherheit, FRA CG Frankfurt, Germany.
- Management Safety surveillance and Emergency proceduresDeutsche Lufthansa AG,
Lufthansa Certificate – FO-LB QSH – 007 for Airport Terminal, Passenger Aircraft, Airside
Emergency handling and Cargo Aircraft Handling, Cargo Warehouse emergency response
management,
- Emergency Response planning training for I.G.I Airport.

2. PERSONAL SKILLS
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Goal oriented, highly motivated, self-starter with talent to build and maintain lasting
customer,partner and team relationships. 100% team player with great communication capabilities
that include:
- Open-minded - quick grasp of new areas & ideas
- Logical thinker – careful BUT also cooperative
- Creative – ordered, disciplined and driven
- Sympathetic - good listener but also an influencer
- Natural leader and great motivator
- Always Optimistic
- Motivated and communicative
- Sociable and stable – composed and rational
- Organizationally strong in complex Projects
 Thorough knowledge of current handling practices in Aviation and a clear vision to accomplish the
company goals.
KEY RESPONSIBILITIES:(With in Airport Terminal) ... besides handling Airside operations.
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- Passenger interaction and assistances.
- Assisted during Airport Emergencies and Terminal Evacuation.
- A sound understanding of the roles and functioning of regulatory agencies within anairport
environment.
- Acted promptly & immediate measures taken on major concerns related with flights operations
and matter reported by other agencies operating within the terminal.
- Coordinated and provided operational support to various departments, internal and external
stakeholders, government agencies for meeting contingencies and smooth functioning of IGI
airport.
- Monitored the adherence of Service Level Agreement (SLA’s) for vendors and commercial units,
quality control and also follow up for non-compliance to upliftthe service standard offerings to
passengers.
- Conducted check on Standard Operating Procedures (SOP’s).
- Organized and managed daily operations, used as statistics for passenger service level
improvements.
- Ensured safe and secure environment for passengers by identifying fire hazards, safety hazards,
and civil, electrical and mechanical work.
- Effectively Implemented Airport Service Quality (ASQ) audits for passenger’s feedback and
Airport Emergency Plan (full emergency, local stand-by, and bomb threat and fire evacuation) for
passenger safety.
- Proactive action taken for passenger’s grievances.
- Unified their feedback and suggestions, accelerated to concerned departments for necessary
actions and maintained business endurance within stipulated timeline.
PROFESSIONAL ACCOMPLISHMENTS
Program’s/Project’s
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- Conducted trainings in Afghanistan in Mazar E Sharif International Airport for “Balkh Airport
Services” staff in the field of “Passenger and baggage handling”; “Airside Safety”; “Ramp
Handling – Freight and Freighter aircraft including big sized shipments (20 foot and 40 foot
pallets)”; Handling Emergencies
- Conducted trainings for Delhi Airport staff, employed with Ground handling agents, as well
successfully worked on ICAO DOC “9859”.For Safety Management Systemat Bangalore
International Airport Ltd. and Mumbai International Airport Ltd. and made “Safety Management
System Manual” as required by Regulatory Authorities;

3. - Provided daily operational review/quality control of educational accountability as it relates to
imposed government regulatory requirements in an Aviation environment;
HOLDING GOVT. LICENCES (for Aircrafts handling)
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- “Flight dispatch licenses” for following Aircraft’s By DGCA India. (Re-Validation Required) -
B737-200 for Alliance Air, Subsidiary of Indian Airlines; B737-300/400 for Jet Airways; B727-200
for Lufthansa Cargo India Freighter aircraft.
- “Aircraft weight and Balance” licenses, certification: on following Aircraft’s & Ramp Handling.
This will help in optimum utilisation of Aircraft space and balancing the aircraft (Safety aspect) –
For Freighter Aircrafts B727-200F By DGCA India; B747-200F, MD – 11F, B – 777F By
Lufthansa Cargo Airlines & B -737-300/400 Passenger Aircraft by DGCA India for M/S Jet
Airways.
WORK EXPERIENCE
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- Senior Consultant – Aviation, with Bird Academy, as, conducting courses for Airport
Management, Cargo Aircraft Weight & Balance, Airside Safety Management, Passenger
Handling, Baggage Handling From 2012 - Current
- Airport Station Manager –NAA Airports- Calicut & Amritsar International Airport
From 2011 – 2012
- Operations Manager M/S Celebi Ground Handling, I.G.I Airport, New Delhi.
From 2010 – 2011
- Flight / Duty Manager - (GGI Subsidiary of Lufthansa Group) From 2000 - 2010.
o Was responsible for self-handling in Passenger & cargo divisionwith Lufthansa subsidiary
- Flight Dispatcher From 1997 – 2000
o Worked with M/S Lufthansa Cargo India as Flight Dispatcher, load controller and
operations controller for Indian Registered B727-200 A/C having Cargo Hub in Sharjah
(U.A.E)
- Operation Officer with From1993-1997
o M/S ALLIANCE AIR (A wholly owned subsidiary of Indian Airlines Ltd.);
o SAHARA INDIA AIRLINES
o M/S Modiluft Ltd a joint Venture, of Modi Group and Lufthansa for Domestic operation
o M/S JET AIRWAYS Ltd. as Reservation cum Traffic Assistant and then deputed to Jet
Airways Flight Dispatch.
- Ramp Coordinator (City link Airways) From 1992 to 1993
o M/s City Link Airways Ltd. 1st private Airlines in India as Ramp Coordinator (Passenger/
Traffic Deptt), Company was operating BAC-111 A/C and F-27. Records available with-
Regulatory Authorities.
The information furnishedis supported by the original valid certificates, and is true to best of my
knowledge.
Signature: Jarnail Singh