Virtual Staffing | Infrastructure | Technology

Vi rtu a l Sta ffin g | In frastructure | Technology

2 B U S I N E S S P R O C E S S O U T S O U R C I N G
One of the biggest challenges that business owners face is finding the time and
resources to do it all. Each business owner has to wear multiple different hats, from
administration, sales, marketing, and operations to customer service. Managing an
ever expanding list of responsibilities is an inevitable part of running a business and
finding the time to do it all can be a huge challenge.
Task Network Inc. was created to solve this problem. By helping businesses manage
and complete their back office administrative tasks, business owners are able to free
up their valuable time to focus on more important aspects of their business.
Task Network Inc. is a Canadian owned and operated business process outsourcing
company, which is incorporated in both Canada and the Philippines. With our head
office centrally located in Toronto, Canada, Task Network Inc. provides its customers
with a highly skilled, cost-effective, offshore workforce to help facilitate back office
administrative support for North American businesses. Our fulfilment operations
office is located in the financial business district of Metro Manila, Philippines, where
About Us
Our business is
to help your business!

3
Virtu a l Sta ffing | Infr a str u ctu r e | T echn ology
the work is performed and completed remotely. The same quality of work is completed in
our state-of-the-art office facilities in the Philippines, for a fraction of the cost. Fortune 500
companies from around the world have trusted the Philippine workforce with their most
valuable asset, their customers.
Whether you are a small business in need of an employee or a large corporation in need of
an entire department, we can help facilitate your business outsourcing needs by applying our
expertise to administrative support, managed services, customer service support, customer
acquisition, or technical support services.
Task Network Inc. has streamlined the outsourcing process and has developed an all-in-one
solution to make it convenient for businesses to outsource business tasks. We pride ourselves
on implementing and managing customized solutions for our clients. Our significantly low
hourly rate includes the following: labour, employee benefits, office facilities, computer
equipment, infrastructure, technology, on-site management, training and development,
human resources, employee taxes, insurance, IT support, payroll, security and employee
incentive programs.
Task Network Inc. aims to create a long-term partnership with our business clients to
assist them in becoming more efficient, productive, and profitable. We have implemented
rigorous security precautions to ensure the security and confidentiality of our customers’
business accounts.
Task Network Inc. strives to be the most reliable outsourcing service company by becoming
an important extension of our clients’ businesses. Our goal is to deliver results, provide an
exceptional return on investment, save our customers’ time and money, and help our custom-
ers reach and surpass their business goals. With Task Network Inc. as your strategic partner,
you will be aligned with a company whose value proposition includes quality, integrity and in-
novation. Our proven methodology has made a significant impact in attaining and exceeding
our customers’ goals by partnering for success.

To provide businesses with a highly skilled,
cost-effective, offshore workforce and to
assist our clients to become more efficient,
productive, and profitable, by outsourcing
the back office administrative support
service operations
What is Business Process Outsourcing?
Business process outsourcing is the delegation of an organization’s repeated non-
core and core business process to an outside provider who becomes responsible for
performing and managing the outsourced function or process.
Task Network Inc. specializes in outsourced administrative support services. Whether
you are a small business in need of an employee or a large corporation in need of
an entire department, we can help facilitate your business outsourcing requirements.
Any business function that is completed on a regular basis can be outsourced to an
offshore workforce to minimize operational costs.
Our services include:
• Administrative Support
• Virtual Assistant
• Data Entry
• Contact Management
• Email Management
• Sales Support
• Social Media Management
• Payroll Support
• Accounting Services
• Schedule Management
• Database Management
• Customer Service Support
• Secretarial Services
• Paralegal Support
• Collections & Retention Support
• Online Chat Support
• Customer Acquisition
• Call Answer Services
• Verification Services
• Activation Services
• Helpdesk Services
• Billing & Settlements
• Account Setup Services
• Auditing Services
• Product Ordering Support
• Fulfillment Services
• Online Research Services
• Transcription Services
• Fax Processing Services
Mission
Statement
services

5
The Process
how it works
1
Consultation
Together, we will discuss and identify
your business outsourcing requirements
to determine the BPO package that best
suits your business needs. We will discuss
specified skillset requirements for your
staff, identify the number of employees
needed, and outline any other special
requests.
3
Operating System Setup
We will assist your company with the
setup of required computer systems,
VOIP dedicated telephone numbers,
specific software programs, networking
requirements, remote access requirements,
and other system operating requests to
satisfy your business needs. Once the
setup is complete, we will then test and
ensure that all programs and systems are
running smoothly.
2
Recruitment
We recruit, test, screen, interview, verify,
and hire qualified candidates on your
behalf, saving you time, stress, and hassle
in the recruitment process. A five-layer
interview process will be conducted to
ensure that qualified and experienced
candidates are selected. After a rigorous
set of interviews and testing requirements
with our Management Team, we will
endorse the best suitable candidate for
your company. A Skype interview will be
scheduled for your final approval.
4
Training
Employee training will be conducted by
your company to ensure that all of your
business outsourcing requirements are met.
Specific tasks, duties, and responsibilities
will be outlined by your company during
the training period with your dedicated
staff. Training meetings can be completed
online via GotoMeeting and Skype.
5
Go Live
Once all of the system testing and
employee training have been completed,
your offshore staff will be ready to go live!
Your offshore workforce will now be ready
to work during your specified time zone.
6
On-going Staff Management
Our on-site Management Team will
ensure the productivity and efficiency
of your offshore workforce. Our on-site
managers will ensure that your staff is
motivated and that they are working
in a positive workplace environment.
Rewards and incentives will be awarded to
employees who demonstrate a high level
of performance and customer service.
Our management team is committed to
assisting you and your staff when required.

Skilled Offshore Workforce
We screen, test, and recruit highly skilled and educated employees in the Philippines
who are fluent in English and have a strong business administration background.
Your company will be provided with a reliable and dedicated workforce that will work
exclusively for your organization.
Save Time & Money
Save 50%-70% off of operational costs, which will help your company be more efficient,
productive, and profitable.
Security, Privacy & Confidentiality
We have implemented rigorous security precautions within our staff, organization,
office facilities, data storage, and online operating systems to ensure the security and
confidentiality of your business account. Our company operates within a paperless
environment to protect confidential information.
All-in-One Solution
We manage the entire outsourcing process to ensure the convenience and ease of hiring
an offshore workforce. Our significantly low hourly rate includes the following: labour,
employee benefits, office facilities, computer equipment, infrastructure, technology,
on-site management, training and development, human resources, employee taxes,
insurance, electricity, internet, IT support, payroll, security, and employee incentive
programs.
BENEFITS
Value Proposition

7
Scalable & Flexible
We do not require any long-term commitments. Our contracts are month-to-month and you
can cancel your service anytime without any penalties. Your company can easily scale up
depending on your business requirements.
Satisfaction Guaranteed
Tasks are not considered complete until you are 100% satisfied. We stand by the quality of
our work and guarantee that it will be completed to your satisfaction. We have implemented a
Service Level Agreement to clearly outline our commitment to your organization.
Superior Technology
We have invested in the latest cutting edge IT technology, infrastructure, cloud platforms,
communication tools, contact centre hardware, software programs, and in a state-of-the-art
office facility.
Operational Expertise
We specialize in the business process outsourcing industry. Our employees have years of
experience in Human Resources, Information Technology, Management, Marketing, Business
Development, and Operations.
Executive Leadership
We have assembled the top talent to lead our organization to superior ranking within the
business process outsourcing industry and to ensure that our clients receive unparalleled
customer service.
Communication Tools
Communication tools such as email, voice calls, video calls, chat messaging, dedicated local
telephone number, fax, online meeting software, screen sharing, video conferencing, file
sharing, and text messaging are used to ensure regular contact with all virtual employees.
Trust
Fortune 500 companies (e.g., IBM, DELL, Pay Pal, HSBC, Telus International, Capital One,
Microsoft etc.) from around the world have trusted the Philippine workforce with their most
valuable asset, their customers.
Reporting
Daily reports from employees are provided to our clients, which outline tasks that have been
completed.

Time Zones
Our staff will work during your preferred time zone.
Canadian Owned
Task Network Inc. is a Canadian owned business outsourcing company that is
incorporated both in Canada and the Philippines. Employees in the Philippines are
managed by a Canadian management team. Our head office is centrally located in
the heart of Downtown, Toronto. Feel free to call, email or visit us in person. We are
excited to hear from you!
Language & Culture
The Philippines has the third largest English speaking population in the world!
The English language is used in education, business, commerce, and government.
Canadian and Filipino culture share many similarities, from music, fashion, lifestyle and
food to entertainment, which help bridge the gap of both countries.
Office Facilities
All of our employees in the Philippines work from our state-of-the-art fulfilment
operations office, which is located in the financial business district of Metro Manila,
Philippines. We provide our employees with a professional and secure working
environment.
Charity
Task Network Inc. recognizes the importance of education, training, and development
for the youth of the Philippines. Education provides the highest return of any social
investment and creates tremendous career and growth opportunities for new
graduates. Task Network Inc. will continue to reinvest in the future of the Philippine
workforce by donating a portion of their revenue to help finance the tuition fees of
underprivileged children in the Philippines.
Sharper Focus on Core Business
Outsourcing gives companies more time to focus on their core business of selling the
products or services they deliver, while having non-core competencies taken care of
by their offshore workforce.
Improved Quality
Achieve quality improvements to a service or system. Outsourcing may create new
and improved workflow systems that increase efficiencies and drive the errors out of
processes.
Superior Customer Service
Task Network Inc. aims to deliver superior customer service to your organization and
your clients. Every single human interaction will be personalized and touched with
excellence, respect, courteousness, and integrity crafted into an innovative solution.
Employee Replacement Guarantee
We offer our clients a three month replacement guarantee for all virtual employees.
If, for whatever reason, our clients are not satisfied with the performance of their
virtual employee, we are more than happy to replace their virtual employee at no
additional cost.

9
Our low hourly rate includes all
of the following:
• Labour
• Mandatory benefits for employees in the Philippines
(13th Month Pay, Service Incentive Leave, SSS, ECC,
PhilHealth, HDMF – Pag-Ibig)
• Management of Employees
• Human Resources Duties
• Employee Taxes
• Insurance
• Absorbing Legal Risks
• Office Facility Space
• Payroll for Employees
• Computer Equipment
• IT Solutions
• IT Infrastructures
• Office Electricity
• Internet
• 24/7 Building Security
• Staff Incentive Program
PRICING
Save 50%-70% off of Operational Costs
Full-Time Package
$7.90 / HR
Included Monthly Hours
160 Hours
Hours Per day
8 Hours

Task Network Inc. Security Protocols
Task Network Inc. has created a Privacy and Confidential-
ity Agreement that must be reviewed and signed by our
business customers and our employees. The security and
confidentiality of our business clients’ accounts is our utmost
priority. We want to ensure that all measures are taken to
protect the sensitivity of all important data that is provided.
Employee Security
Upon hiring qualified candidates, our management team
outlines and enforces our strict privacy policy with our
staff. Employees must understand and sign a Privacy and
Confidentiality Agreement upon job acceptance. Our
employees recognize that any breach of privacy and
confidentiality will result in immediate termination and
legal action will be taken. In addition, cellular devices are
strictly prohibited during work hours.
security & privacy
We have implemented
rigorous security precautions
within our staff, organization,
office facilities, data storage,
and online operating systems
to ensure the security and
confidentiality of your
business account.
Security, Privacy
& Confidentiality

11
Office Facility Security Features
• 24/7 security on office premises
• Security card required for all employees
• CCTV IP security cameras throughout office (records on DVR)
• 130% backup power in case of power outage
• State-of-the-art infrastructure
• Biometric (fingerprint) security access
• PEZA-accredited building
• 10Mbps E1 (dedicated) internet line
• Network is firewalled, with web filters and automatic fail-over
Data Storage Security
For all data storage, Task Network Inc. uses Google Drive to save, store, and share data com-
panywide. Google Drive is a cloud-based online software that uses the same technology that
is implemented in the military and in online banking to protect confidential information.
Online Security
Task Network Inc. ensures the up-to-date installation of the latest anti-virus software on all
computers companywide. All company networks are firewalled, with web filters and automatic
fail-over. IT support staff are always available to assist your employees with technical issues.
Paperless Environment
Our company operates within a paperless environment to ensure the protection of confidential
information.

Task Network Inc. is centrally
located in Toronto, Canada
and its fulfilment operations
office is located in the
financial business district
of Metro Manila, Philippines.
Office facilities
Head Office
Toronto, Canada
Toronto Eaton Centre
250 Yonge Street, Suite 2201
Toronto, Ontario
M5B 2L7
Operations Office
Metro Manila, Philippines
Paragon Plaza
Lower Ground Floor
162 Epifanio De Los Santos Ave.
Mandaluyong City
Fulfilment Office Facility Features – Philippines
• 24/7 security on office premises
• Security card required for all employees
• CCTV IP security cameras throughout office (records on DVR)
• 130% backup power in case of power outage
• State-of-the-art infrastructure
• High-end servers with mission-critical grade UPS and 100% redundancy
• 6Mbps DSL line with Cisco router and switch
• 10Mbps E1 (dedicated) internet line
• Network is firewalled, with web filters and automatic fail-over
• Wireless internet connectivity
• Biometric (fingerprint) security access

13
The Business Process Outsourcing Industry in the Philippines
The Philippines has had tremendous success in the business process outsourcing
industry, recently surpassing India to become the dominant country in the BPO
industry. The BPO industry is about a decade old, which has had a profound impact on
many aspects of the Philippines. Its growth has created wealth and employment. Since
the turn of the millennium, an industry which barley existed now boasts half a million
direct employees, in addition to countless numbers of indirect jobs. This has attracted
many employees to the industry because of its high paying salaries, usually 3-5 times
more than the minimum wage bracket. Call centre employees are often getting paid
more than nurses or teachers in the Philippines. The BPO industry is on track to reach
a value of $25 billion in 2016.
The Philippines has become the call centre capital of the world because of its young,
educated, and highly skilled workers who speak “American–style” English. The
Philippines has the third largest English speaking population in the world. English is
the language of the education system, businesses, commerce, and the government.
Fortune 500 companies like Dell, IBM, Capital One, Telus International, AIG, AT & T,
HSBC and many others have outsourced and trusted the Philippines with their business
process. Many fortune 500 companies have setup offices in Manila to offer customer
service or back office services to support their operations in first world countries. They
have chosen the Philippines because of the highly-skilled, English speaking, and low-
cost labour force. Manila has shifted a large amount of resources and its education
system to supply this ever-growing demand of global outsourcing.
Why the philippines?

Until recently, BPO services were only available to large companies that were equipped
with the capital and resources to setup call centres overseas. Online technology
such as cloud services, online accounting systems, webmail, remote access, and
voice over IP phone systems are opening up this outsourcing model to small and
medium-sized businesses. Task Network Inc. was created to bridge the gap, in order
to offer small to medium-sized businesses with the same outsourcing model that only
large corporations have benefited from throughout previous years.
The Benefits of Outsourcing to the Philippines
• The cost of labor in the Philippines is significantly lower compared to
countries like Canada, the United States, the United Kingdom, and Australia.
• Call centres in the Philippines have some of the highest paid employees in the
country. Employees in the Philippines have chosen this career path
because of its fast level of advancement and its above average salaries.
• Employment in the BPO industry is in high demand in the Philippines.
• The Philippines has the right combination of cultural, educational, and
economic factors, which make the country the perfect location for outsourcing.
• The majority of Filipinos are extremely fluent in English, which allows them to
handle all types of calls effectively and accurately.
• The majority of Filipinos are well educated, often holding college and
university degrees.
• Filipinos take pride in their work and are very loyal to their employers.
• They have been known to be one of the most dedicated and hardworking
people in the world.
• Call centre agents in the Philippines value customer service, patience,
and work ethic.

15
We screen, test, and recruit highly skilled and educated employees in the Philippines who are
fluent in English and have a strong business administration background. Your company will be
provided with a reliable and dedicated workforce that will work exclusively for your organization.
We understand that the success of our company relies on the performance of our employees.
Our employees are the lifeblood of our organization. Therefore, we place great importance on
ensuring that our employees are happy and motivated.
Our employees are provided with an above average salary, comprehensive benefits, a
professional and fun office environment, awards, incentives, recognition programs, career
growth opportunities, team building events, employee birthday celebrations, coaching and
mentoring programs, employee retention programs, and training and development courses.
our employeeS
Our Employee Standards:
• College or university graduate
• Excellent fluency in English
• Proficiency in Microsoft Office applications
(Advanced Word and PowerPoint, Excel)
• Hard-working
• Highly skilled and experienced
• Intelligent
• Results driven
• Efficient
• Reliable
• Excellent written skills
• High professionalism
• High confidentiality standards and able to exercise good judgment
• Proactivity and forward thinking
• Ability to multi-task
• Ability to be flexible and adaptable

COMPARISON DETAILS
ON-SITE EMPLOYEE
(STAFFING AGENCY)
VIRTUAL OFFSHORE
EMPLOYEE
(TASK NETWORK)
LABOUR COST
HOURLY RATE $20 $7.90
ANNUAL SALARY $39,000* $16,432
HOURS WORKED PER YEAR 1,950 2,080
ONE-TIME RECRUITMENT FEE $7,020 (18% of Annual Salary) $2,875 (17.5% of Annual Salary)
TOTAL ANNUAL LABOUR COST $46,020.00 $19,307.00
TOTAL ANNUAL SAVINGS $26,713.00
EMPLOYEE BENEFITS
MEDICAL ADDITIONAL COST INCLUDED
DENTAL ADDITIONAL COST INCLUDED
LIFE INSURANCE ADDITIONAL COST INCLUDED
RETIREMENT PLANS ADDITIONAL COST INCLUDED
WSIB (WORKERS COMPENSATION INSURANCE) ADDITIONAL COST INCLUDED
UI INSURANCE ADDITIONAL COST INCLUDED
HEALTH INSURANCE ADDITIONAL COST INCLUDED
OVERHEAD COSTS
OFFICE SPACE ADDITIONAL COST INCLUDED
COMPUTER EQUIPMENT ADDITIONAL COST INCLUDED
OFFICE EQUIPMENT ADDITIONAL COST INCLUDED
INFRASTRUCTURE ADDITIONAL COST INCLUDED
TECHNOLOGY ADDITIONAL COST INCLUDED
ON-SITE MANAGEMENT ADDITIONAL COST INCLUDED
TRAINING AND DEVELOPMENT ADDITIONAL COST INCLUDED
HUMAN RESOURCES ADDITIONAL COST INCLUDED
COST Comparison ChartOn Site Employee VS Virtual Employee

17
COMPARISON DETAILS
ON-SITE EMPLOYEE
(STAFFING AGENCY)
VIRTUAL OFFSHORE
EMPLOYEE
(TASK NETWORK)
OVERHEAD COSTS
EMPLOYEE TAXES ADDITIONAL COST INCLUDED
I.T. SUPPORT ADDITIONAL COST INCLUDED
PAYROLL AND ADMINISTRATIVE COSTS ADDITIONAL COST INCLUDED
ON-SITE SECURITY ADDITIONAL COST INCLUDED
EMPLOYEE INCENTIVES ADDITIONAL COST INCLUDED
ELECTRICITY ADDITIONAL COST INCLUDED
INTERNET ADDITIONAL COST INCLUDED
OFFICE FURNITURE ADDITIONAL COST INCLUDED
WORK GUARANTEE
EMPLOYEE REPLACEMENT GUARANTEE 3 MONTHS 3 MONTHS
LEGAL RISK
EMPLOYEE LEGAL RISK
POTENTIAL EMPLOYEE
LEGAL RISK
TASK NETWORK ABSORBS
EMPLOYEE LEGAL RISK
WORK EXPERIENCE AND SKILL SET
SKILL SET AND EXPERIENCE HIGHLY-SKILLED HIGHLY-SKILLED
EDUCATION
EDUCATION BACKGROUND
COLLEGE OR UNIVERSITY
GRADUATE
COLLEGE OR UNIVERSITY
GRADUATE
*According to the Statistics Canada 2014 Report, the weekly earnings in administrative support
services increased 3.3% to $749 a week or $39,000 annually.
Calculations based on 52 weeks a year. Comparison chart is used for illustration purposes only.

Tel: 1-800-356-5520 Fax: 1-800-311-4001
Email: info@tasknetwork.ca
CONTACT
Contact us
today
for a free
consultation!
Toronto, Canada
Head Office
Toronto Eaton Centre
250 Yonge Street, Suite 2201
Toronto, Ontario
M5B 2L7
Fulfilment Office
Paragon Plaza
Lower Ground Floor
162 Epifanio De Los Santos Ave.
Mandaluyong City, Philippines

Partnering for SuccessWe assist businesses to become more efficient, productive, and
profitable, by outsourcing back office administrative tasks.

Virtual Staffing | Infrastructure | Technology

Recommended

Recommended

More Related Content

What's hot

What's hot (13)

Similar to Virtual Staffing | Infrastructure | Technology

Similar to Virtual Staffing | Infrastructure | Technology (20)

Virtual Staffing | Infrastructure | Technology