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© Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com
25 Change Management Best
Practices
...
© Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com
About the 25 Change Management Best
...
© Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com
1. Visible, engaged and supportive s...
© Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com
6. Use of Super Users and Subject Ma...
© Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com
11. Established realistic and attain...
© Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com
16. Conduct "local" change impact as...
© Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com
21. Get the business and key externa...
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25 Change Management Best Practices

These best practices have been created as a result of 20+ years of change management consulting experience, lessons learned after several change management projects, ongoing discussion and learning from change management practitioners and clients and
extensive reading and research on the topic.

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25 Change Management Best Practices

  1. 1. © Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com 25 Change Management Best Practices By Jim Markowsky President & Principal Consultant X•Factor Solutions LLC Think. Collaborate. Innovate.™
  2. 2. © Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com About the 25 Change Management Best Practices • These best practices have been created as a result of: – 20+ years of change management consulting experience. – Lessons learned after several change management projects. – Ongoing discussion and learning from change management practitioners and clients. – Extensive reading and research on the topic.
  3. 3. © Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com 1. Visible, engaged and supportive senior leadership. 2. Clear communication is critical: 1.) clarity of vision, 2.) clarity of the business need and 3.) clarity of what action steps are required to be successful. 3. Getting employees engaged in the change - town hall meetings, knowledge sessions, brown bag seminars, labs, road shows, kiosks, etc. 4. Cascading managerial support and engagement. 5. Ensuring that leadership behaviors support the desired future state. 25 Change Management Best Practices 1 - 5
  4. 4. © Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com 6. Use of Super Users and Subject Matter Experts as "good will ambassadors". 7. Having change agents strategically placed and prepared. 8. Supportive mentoring of employees by supervisors and managers. 9. Involving mid-managers is critical. They can often be disconnected or neutral about the change. 10.Create a reinforcement strategy to ensure the desired behaviors and changes are made. 25 Change Management Best Practices 6 - 10
  5. 5. © Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com 11. Established realistic and attainable goals. 12. Phased-in the implementation - don't try to do too much at once. 13. Don't underestimate people's need to understand the future state. 14. Establish a process for identifying and resolving risks/issues. 15. Ensure an effective people-sensitive project manager is in place. 25 Change Management Best Practices 11 - 15
  6. 6. © Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com 16. Conduct "local" change impact assessments. 17. Ensure that transformation solutions can be implemented and sustained. 18. The changes should add value for impacted employees: "… easier to do my job, …can do things that I could not do before”, etc. 19. Win support at ALL key levels: executive, middle management and functional leaders, front-line supervisors and workers. 20. Prepare a solid plan of the whole transition. Major risks need to be identified, analyzed and mitigated. 25 Change Management Best Practices 16 - 20
  7. 7. © Copyright 2010-2015, Jim Markowsky, X-Factor Solutions LLC, jim.markowsky@gmail.com 21. Get the business and key external stakeholders involved early on. 22. Ensure simple, clear messages are communicated. 23. Listen, listen and listen to those affected. 24. Reward the right behaviors. 25. Create short-term wins and celebrate the successes. Best wishes with your change initiatives. Let me know if I can assist you in any way. Jim Markowsky jim.markowsky@gmail.com 25 Change Management Best Practices 21 - 25

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