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Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
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1
GROWWAY TO
2013
ONLINE
www.dakplus.be/
2013REPORT
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
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2
Table of content
Editorial Section
Word from the CEO
Standard indicators
Ethics
The GRI index
Transparency & improvement
Our social impact
Our economic impact
Our environmental impact
Financial statements
Materiality & completeness
Stakeholders
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
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Dak Plus bvba
We cover your future!
3
Word from the CEO
As an entrepreneur, every aspect of my life is influenced by the wellbeing of my business. But what makes a
company sustainable? I believe the real value of a company lies in finding a balance between working hard,
having fun and living up to your responsibilities. The art lies in surrounding yourself with people who
understand your point of view and believe in the importance of every aspect of your growth plan.
!
In this safe environment passion and talents get the necessary room to grow. This is what makes me tick,
seeing young people growing into more than they ever thought they would be and at the same time
establishing my own growth within the company.
!
Regards,
Vandebuerie Johan
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
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Dak Plus bvba
We cover your future!
4
Curriculum Vitae
Social Engagements
Talent At Large initiator - hero 2013 - present
SMDB De Springplank board member 2011 - present
Jong Voka Kempen
- communications manager 2011
- vice-president 2010
- board member 2009
Kickboxing trainer 2004 -2006
!
Hobby
Snowboarding, traveling, family, dirt biking and kickboxing
Date of birth: 31/07/1975
Place of birth: Genk
Nationality: Belgium
Experience: 23 years (second generation craftsman)
!
Academic education
1988 - 1991 Sint-Lodewijk Construction
1991 - 1993 Flanders Institute for Independent
Entrepreneurship
!
Languages
Dutch - Native
English - Good working proficiency
German - Limited working proficiency
Independent coursework
Forklift and reachtruck 2013
Dreamweaver 2013
Mentor 2013
Velux 2012
Plato Leadership 2011 - 2012
STARR method interview 2011
Motivation and interview techniques 2011
Application software MS Excel 2006 - 2007
Basic safety VCA - 2006
Businessplan design - 2001
Enterprise management - 2000
Stainless steel roofer - 1991
!
Book publications:
Keys to succes (testimony) 2013
Vandebuerie Johan
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
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Dak Plus bvba
We cover your future!
5
Structure diagram
CEO
STORAGE
TEAMLEADER
Growth perspective
OFFICE MANAGER
TEAMLEADER
ROOFER
ROOFER
ROOFER
ROOFER
ROOFER
ROOFER
ROOFER
ROOFER
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
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Dak Plus bvba
We cover your future!
6
Standard Indicators
„ A day without laughter is a day wasted.”
Quote from the CEO
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
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Dak Plus bvba
We cover your future!
Head Office address
Bosbesstraat 41
2260 Westerlo
Belgium
!
Front Office address
Vossendaal 13 C2
2440 Geel
Belgium
7
Company Information
Registration number RSZ: 054 181634633
Founding date: 18 Juli 2006
Social economy recognition: 2011
Joint committee workers: 124 Construction
Joint committee office: 218 Construction
NACE-code: 43910 Roofing
V.A.T. number: BE 0.882.596.565
Trademark: 0913545 Patent
Employees: 1 - 10 workers
!
!
!
!
!
!
!
!
Dashboard
!
!
Type of company: BVBA
Paid-in capital: 18.500 €
Shareholders:
Mattanja Horemans 24%
Johan Vandebuerie 76%
!
Establishment certificates:!
Contractor zinc and metal roofing of buildings 2000 - present
Contractor woodworker - carpenter 2000 - present
Contractor non-metallic roofing of buildings 2000 - present
Contractor waterproofing buildings 2000 - present
Contractor flat roofing worker 2000 - present
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
Dak Plus bvba
We cover your future!
8
Ethics
TRUST
We create an atmosphere where your
opinion gets heard whether you are a
customer or a staff member (S.W.O.T)
LOYALTY
We have long-term perspective and
commitment for customers and staff
(S.W.O.T)
Dak Plus bvba
Our company is providing a
future to people of lower social
status with a focus on training
and guidance to sustainable
employment.
Dak Plus is the expert and advisor
who guides you through your entire
roof project. Our offers and
suggestions are completely tailored
to your budget and wishes. We do
not want to be the biggest roofing
company of the Kempen, we want to
be the best. Roofing is our passion!
Mission Statement
COMMUNICATION
We provide platforms for customers and
staff with measurable tools
(S.W.O.T)
Company values
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
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Dak Plus bvba
We cover your future!
9
Stakeholders
Approach
DAK PLUS STAKEHOLDERS
INTERN! CEO & SHAREHOLDERS
OFFICE MANAGER
EMPLOYEES
EXTERN SPIN-OFFS !!!!!ROOFER AT WORK!
TALENT AT LARGE!
!
CUSTOMERS
SUPPLIERS
TRAINING ORGANIZATIONS
ARCHITECTS & ENGINEERING BUREAUS
EDUCATIONAL INSTITUTES
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
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Dak Plus bvba
We cover your future!
10
The GRI index
„We cover your future !”
Quote from the CEO
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
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ASPECT GRI INDICATORS SLIDE
STRATEGY AND PROFILE
STRATEGY AND ANALYSIS G1,PR5 3,4,8,13,14
ORGANIZATIONAL PROFILE G3,G5,G6,G7 5,7,30
REPORT PARAMETERS G27 16,17
STAKEHOLDER ENGAGEMENT G24 9
INDICATORS SPECIFIC TO THE FINANCIAL SERVICES SECTOR
PRODUCT AND SERVICE!
SPECIFIC DISCLOSURE ON MANAGEMENT APPROACH
G17,G9 28,29
ENVIRONMENTAL
WASTE EN23 26
SOCIAL
TRAINING AND EDUCATION LA10,LA9 22,23,24
PERSONAL RESULT & SKILL MONITORING LA11 23
IMPACT ON LOCAL SOCIETY S02 19,20
The GRI index G4
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
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Dak Plus bvba
We cover your future!
12
Transparency & improvement
„ Don’t be afraid of change.”
Quote from the CEO
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
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Customer Survey
Statistics report detail 2013 VS 2012
Did the team arrive in a timely manner?
Did our roofers behave professionally?
Was the ordered product and all necessary equipment available and did the installation
go smoothly?
Were the works carried out professionally and is the result satisfying?
2013 2012
Source: Dak Plus
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
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Dak Plus bvba
We cover your future!
14
Customer Survey
ATTITUDE 
Did our roofers behave professionally?
4 STAR benchmark result 2013 VS 2012
ACCURACY 
Did the team arrive in a timely manner?
WORK 
Was the ordered product and all necessary
equipment available and did the installation go
smoothly?
RESULT
Were the works carried out professionally and
is the result satisfying?
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
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Dak Plus bvba
We cover your future!
15
Materiality & Completeness
„Excellence is doing a common thing in an uncommon way.”
Quote from the CEO
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
16
6
14
5
4
13
37
2
1
15
16
10
1112
Hi
Relevant to
stakeholders
Hi
Hi
Low
Relevant to
Dak Plus
89
» 8 Safety & wellbeing
» 1 Profit & financial continuity
» 9 Training
» 16 Talent development
» 12 Impact local communities
» 11 Retention
» 15 Communication stakeholders
» 10 Diversity
Top themes
Materiality & Completeness
Key sustainability theme matrix for the stakeholders
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
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17
Materiality & Completeness
Theme index
Sustainability
The key themes were arranged in
a materiality matrix according to the
importance to the stakeholders as
well as to Dak Plus.
!
!
!
1 Profit & financial continuity
2 Local economy
3 Energy
4 Emissions
5 Choice of materials
6 Waste

 
 - prevention

 
 - reduction

 
 - recycling
7 Water consumption
8 Safety & wellbeing
9 Training
10 Diversity
11 Retention
12 Impact on local communities
13 Sustainable purchases
14 Certification & standardization
15 Communication stakeholders
16 Talent development
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
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Dak Plus bvba
We cover your future!
18
Our social impact
„If you want to fly with the eagles, stop playing with the chickens!”
Quote from the CEO
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
Dak Plus bvba
We cover your future!
19
Talent At Large
Talent@Large organizes workshops
with a variety of subjects that are all
but neglected at primary school.
Together with some enthusiastic
people we aim to broaden the
horizons of 10 to 12 year old children
and inspire them to discover their
own passion and talents.
Nonprofit spin-off
The quest for young heroes!
MYSTERY GUEST
We invite experts to
inspire and speak
to the children.
PASSION & TALENT
We give children a
unique platform to
explore their own
superpowers.
WORKSHOP
We do live
streaming seminars
with different cool
topics.
FIND US
www.facebook.com
FIND US
www.talentatlarge.eu
FIND US
www.twitter.com
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
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Workshop pictures
Talent@Mindstorms & Talent@FirstAid
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
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Dak Plus bvba
We cover your future!
21
Our economic impact
„The greatest power, is the will to carry on.”
Quote from the CEO
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
22
Training dashboard
Proces flow by function 4 year scope
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
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Training Extern & Intern
Executed 2013
Every year we have a personal
appraisal and evaluation meeting with
every employee. Depending on
upcoming projects, skills and wishes of
the staff members there is room for
personalizing the training schedule.
During the annual performance review
the added training is discussed and
evaluated.
Personal growth
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
24
Roofer@Work
Spin-off training center
Our mission is to increase the skills
of our roofers.The passion for true
craftsmanship should have
a worthy place in society.
Mission Statement
TRAINING DAYS PLANNING BRAND
Roofing
5 scheduled
soprema
Böcker crane
2 scheduled
böcker
Green roofs
1 scheduled
soprema
Velux window
2 scheduled
velux
Zinc
3 scheduled
vm zinc
Sarking
2 scheduled
isotec
Slate
5 scheduled
rathcheck
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
Dak Plus bvba
We cover your future!
25
Our environmental impact
„You must live in the present, launch yourself on every wave,
find your eternity in each moment.”
Quote from the CEO
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
26
Sorting of waste
Waste in construction
Approximately 90% of construction
and demolition waste is recycled. The
recycling sector in Flanders brings
more than 11 million tons of certified
and recycled aggregates to the
market, replacing natural resources.
This is a great saving in the use of
raw materials.
Recycle circle
Wood Iron CopperZinc Aluminum Tiles Concrete Roofing Plastic
Cardboard Waste Asbestos Debris Batteries
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
Dak Plus bvba
We cover your future!
27
Financial Statements
„ It’s not about what we do, it is about why we do what we do.”
Quote from the CEO
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
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28
Financial Statements
History statistics detail
Sales volume
Equity
Reserve
DebtProfit
Source: Trendstop
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
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Dak Plus bvba
We cover your future!
Sales volume
Equity
Reserve
Debt
Profit
29
Peak
Drop
Financial Statements
History statistics
The statistics and balance sheets of
all companies are available upon
request at Belgium’s National Bank.
Facts & figures
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
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Dak Plus bvba
We cover your future!
30
Contact us
Our working region is set to a maximum
of 30 km around our head office. Please
contact us.
!
Address 
Vossendaal 13 C2, 2440 Geel, Antwerp,
Belgium.
!
!
Phone 
+32 (0) 14 55 66 43
!
Website 
www.dakplus.be
!
Email 
info@dakplus.be
MAPPING INFO
Your roofing professional
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
31
Credits & Links
Links
!
Financial benchmark
http://trendstop.knack.be/
Belgium official journal
http://www.ejustice.just.fgov.be/
Survey stats
http://www.dakplus.be/klant-woord-2013/
Credits
!
Editors & Translators
Danielle Taelman
Fernando Pauwels
Photographer & designer
Johan Vandebuerie
Collaborators
Mattanja Horemans
!
Special thanks to
Partners
!
Audit
E&Y (Ernst & Young)
New implementation GRI
FVB (fonds voor vakopleiding)
Dak Plus bvba
We cover your future!
Contact us:
Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium,
Phone: +32 (0) 14 55 66 43
www.dakplus.be - info@dakplus.be
Global
Reporting
Initiative
32
YOUTHANKWe would like to thank everyone who contributed to the production of this document.
Your comments
This Sustainability Report is
designed to inform the largest
possible number of people
about the mission of Dak Plus
its achievements and the
services it offers. It includes
the financial and extra-
financial information related to
Dak Plus social, economic
and environmental activities
for the last financial year,
witch ended 31 december
2013.
!
You can also find a version of
this report that includes
additional pictures and videos
on our website.
!
Please do not hesitate to send
us your comments. We always
welcome the opportunity to
better meet the expectations
of our stakeholders.
ONLINE
www.dakplus.be/
2013REPORT

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GRI-2013 presentation english version

  • 1. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 1 GROWWAY TO 2013 ONLINE www.dakplus.be/ 2013REPORT
  • 2. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 2 Table of content Editorial Section Word from the CEO Standard indicators Ethics The GRI index Transparency & improvement Our social impact Our economic impact Our environmental impact Financial statements Materiality & completeness Stakeholders
  • 3. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 3 Word from the CEO As an entrepreneur, every aspect of my life is influenced by the wellbeing of my business. But what makes a company sustainable? I believe the real value of a company lies in finding a balance between working hard, having fun and living up to your responsibilities. The art lies in surrounding yourself with people who understand your point of view and believe in the importance of every aspect of your growth plan. ! In this safe environment passion and talents get the necessary room to grow. This is what makes me tick, seeing young people growing into more than they ever thought they would be and at the same time establishing my own growth within the company. ! Regards, Vandebuerie Johan
  • 4. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 4 Curriculum Vitae Social Engagements Talent At Large initiator - hero 2013 - present SMDB De Springplank board member 2011 - present Jong Voka Kempen - communications manager 2011 - vice-president 2010 - board member 2009 Kickboxing trainer 2004 -2006 ! Hobby Snowboarding, traveling, family, dirt biking and kickboxing Date of birth: 31/07/1975 Place of birth: Genk Nationality: Belgium Experience: 23 years (second generation craftsman) ! Academic education 1988 - 1991 Sint-Lodewijk Construction 1991 - 1993 Flanders Institute for Independent Entrepreneurship ! Languages Dutch - Native English - Good working proficiency German - Limited working proficiency Independent coursework Forklift and reachtruck 2013 Dreamweaver 2013 Mentor 2013 Velux 2012 Plato Leadership 2011 - 2012 STARR method interview 2011 Motivation and interview techniques 2011 Application software MS Excel 2006 - 2007 Basic safety VCA - 2006 Businessplan design - 2001 Enterprise management - 2000 Stainless steel roofer - 1991 ! Book publications: Keys to succes (testimony) 2013 Vandebuerie Johan
  • 5. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 5 Structure diagram CEO STORAGE TEAMLEADER Growth perspective OFFICE MANAGER TEAMLEADER ROOFER ROOFER ROOFER ROOFER ROOFER ROOFER ROOFER ROOFER
  • 6. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 6 Standard Indicators „ A day without laughter is a day wasted.” Quote from the CEO
  • 7. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! Head Office address Bosbesstraat 41 2260 Westerlo Belgium ! Front Office address Vossendaal 13 C2 2440 Geel Belgium 7 Company Information Registration number RSZ: 054 181634633 Founding date: 18 Juli 2006 Social economy recognition: 2011 Joint committee workers: 124 Construction Joint committee office: 218 Construction NACE-code: 43910 Roofing V.A.T. number: BE 0.882.596.565 Trademark: 0913545 Patent Employees: 1 - 10 workers ! ! ! ! ! ! ! ! Dashboard ! ! Type of company: BVBA Paid-in capital: 18.500 € Shareholders: Mattanja Horemans 24% Johan Vandebuerie 76% ! Establishment certificates:! Contractor zinc and metal roofing of buildings 2000 - present Contractor woodworker - carpenter 2000 - present Contractor non-metallic roofing of buildings 2000 - present Contractor waterproofing buildings 2000 - present Contractor flat roofing worker 2000 - present
  • 8. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 8 Ethics TRUST We create an atmosphere where your opinion gets heard whether you are a customer or a staff member (S.W.O.T) LOYALTY We have long-term perspective and commitment for customers and staff (S.W.O.T) Dak Plus bvba Our company is providing a future to people of lower social status with a focus on training and guidance to sustainable employment. Dak Plus is the expert and advisor who guides you through your entire roof project. Our offers and suggestions are completely tailored to your budget and wishes. We do not want to be the biggest roofing company of the Kempen, we want to be the best. Roofing is our passion! Mission Statement COMMUNICATION We provide platforms for customers and staff with measurable tools (S.W.O.T) Company values
  • 9. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 9 Stakeholders Approach DAK PLUS STAKEHOLDERS INTERN! CEO & SHAREHOLDERS OFFICE MANAGER EMPLOYEES EXTERN SPIN-OFFS !!!!!ROOFER AT WORK! TALENT AT LARGE! ! CUSTOMERS SUPPLIERS TRAINING ORGANIZATIONS ARCHITECTS & ENGINEERING BUREAUS EDUCATIONAL INSTITUTES
  • 10. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 10 The GRI index „We cover your future !” Quote from the CEO
  • 11. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 11 ASPECT GRI INDICATORS SLIDE STRATEGY AND PROFILE STRATEGY AND ANALYSIS G1,PR5 3,4,8,13,14 ORGANIZATIONAL PROFILE G3,G5,G6,G7 5,7,30 REPORT PARAMETERS G27 16,17 STAKEHOLDER ENGAGEMENT G24 9 INDICATORS SPECIFIC TO THE FINANCIAL SERVICES SECTOR PRODUCT AND SERVICE! SPECIFIC DISCLOSURE ON MANAGEMENT APPROACH G17,G9 28,29 ENVIRONMENTAL WASTE EN23 26 SOCIAL TRAINING AND EDUCATION LA10,LA9 22,23,24 PERSONAL RESULT & SKILL MONITORING LA11 23 IMPACT ON LOCAL SOCIETY S02 19,20 The GRI index G4
  • 12. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 12 Transparency & improvement „ Don’t be afraid of change.” Quote from the CEO
  • 13. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 13 Customer Survey Statistics report detail 2013 VS 2012 Did the team arrive in a timely manner? Did our roofers behave professionally? Was the ordered product and all necessary equipment available and did the installation go smoothly? Were the works carried out professionally and is the result satisfying? 2013 2012 Source: Dak Plus
  • 14. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 14 Customer Survey ATTITUDE Did our roofers behave professionally? 4 STAR benchmark result 2013 VS 2012 ACCURACY  Did the team arrive in a timely manner? WORK  Was the ordered product and all necessary equipment available and did the installation go smoothly? RESULT Were the works carried out professionally and is the result satisfying?
  • 15. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 15 Materiality & Completeness „Excellence is doing a common thing in an uncommon way.” Quote from the CEO
  • 16. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 16 6 14 5 4 13 37 2 1 15 16 10 1112 Hi Relevant to stakeholders Hi Hi Low Relevant to Dak Plus 89 » 8 Safety & wellbeing » 1 Profit & financial continuity » 9 Training » 16 Talent development » 12 Impact local communities » 11 Retention » 15 Communication stakeholders » 10 Diversity Top themes Materiality & Completeness Key sustainability theme matrix for the stakeholders
  • 17. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 17 Materiality & Completeness Theme index Sustainability The key themes were arranged in a materiality matrix according to the importance to the stakeholders as well as to Dak Plus. ! ! ! 1 Profit & financial continuity 2 Local economy 3 Energy 4 Emissions 5 Choice of materials 6 Waste - prevention - reduction - recycling 7 Water consumption 8 Safety & wellbeing 9 Training 10 Diversity 11 Retention 12 Impact on local communities 13 Sustainable purchases 14 Certification & standardization 15 Communication stakeholders 16 Talent development
  • 18. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 18 Our social impact „If you want to fly with the eagles, stop playing with the chickens!” Quote from the CEO
  • 19. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 19 Talent At Large Talent@Large organizes workshops with a variety of subjects that are all but neglected at primary school. Together with some enthusiastic people we aim to broaden the horizons of 10 to 12 year old children and inspire them to discover their own passion and talents. Nonprofit spin-off The quest for young heroes! MYSTERY GUEST We invite experts to inspire and speak to the children. PASSION & TALENT We give children a unique platform to explore their own superpowers. WORKSHOP We do live streaming seminars with different cool topics. FIND US www.facebook.com FIND US www.talentatlarge.eu FIND US www.twitter.com
  • 20. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 20 Workshop pictures Talent@Mindstorms & Talent@FirstAid
  • 21. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 21 Our economic impact „The greatest power, is the will to carry on.” Quote from the CEO
  • 22. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 22 Training dashboard Proces flow by function 4 year scope
  • 23. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 23 Training Extern & Intern Executed 2013 Every year we have a personal appraisal and evaluation meeting with every employee. Depending on upcoming projects, skills and wishes of the staff members there is room for personalizing the training schedule. During the annual performance review the added training is discussed and evaluated. Personal growth
  • 24. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 24 Roofer@Work Spin-off training center Our mission is to increase the skills of our roofers.The passion for true craftsmanship should have a worthy place in society. Mission Statement TRAINING DAYS PLANNING BRAND Roofing 5 scheduled soprema Böcker crane 2 scheduled böcker Green roofs 1 scheduled soprema Velux window 2 scheduled velux Zinc 3 scheduled vm zinc Sarking 2 scheduled isotec Slate 5 scheduled rathcheck
  • 25. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 25 Our environmental impact „You must live in the present, launch yourself on every wave, find your eternity in each moment.” Quote from the CEO
  • 26. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 26 Sorting of waste Waste in construction Approximately 90% of construction and demolition waste is recycled. The recycling sector in Flanders brings more than 11 million tons of certified and recycled aggregates to the market, replacing natural resources. This is a great saving in the use of raw materials. Recycle circle Wood Iron CopperZinc Aluminum Tiles Concrete Roofing Plastic Cardboard Waste Asbestos Debris Batteries
  • 27. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 27 Financial Statements „ It’s not about what we do, it is about why we do what we do.” Quote from the CEO
  • 28. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 28 Financial Statements History statistics detail Sales volume Equity Reserve DebtProfit Source: Trendstop
  • 29. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! Sales volume Equity Reserve Debt Profit 29 Peak Drop Financial Statements History statistics The statistics and balance sheets of all companies are available upon request at Belgium’s National Bank. Facts & figures
  • 30. Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative Dak Plus bvba We cover your future! 30 Contact us Our working region is set to a maximum of 30 km around our head office. Please contact us. ! Address Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium. ! ! Phone +32 (0) 14 55 66 43 ! Website www.dakplus.be ! Email info@dakplus.be MAPPING INFO Your roofing professional
  • 31. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 31 Credits & Links Links ! Financial benchmark http://trendstop.knack.be/ Belgium official journal http://www.ejustice.just.fgov.be/ Survey stats http://www.dakplus.be/klant-woord-2013/ Credits ! Editors & Translators Danielle Taelman Fernando Pauwels Photographer & designer Johan Vandebuerie Collaborators Mattanja Horemans ! Special thanks to Partners ! Audit E&Y (Ernst & Young) New implementation GRI FVB (fonds voor vakopleiding)
  • 32. Dak Plus bvba We cover your future! Contact us: Vossendaal 13 C2, 2440 Geel, Antwerp, Belgium, Phone: +32 (0) 14 55 66 43 www.dakplus.be - info@dakplus.be Global Reporting Initiative 32 YOUTHANKWe would like to thank everyone who contributed to the production of this document. Your comments This Sustainability Report is designed to inform the largest possible number of people about the mission of Dak Plus its achievements and the services it offers. It includes the financial and extra- financial information related to Dak Plus social, economic and environmental activities for the last financial year, witch ended 31 december 2013. ! You can also find a version of this report that includes additional pictures and videos on our website. ! Please do not hesitate to send us your comments. We always welcome the opportunity to better meet the expectations of our stakeholders. ONLINE www.dakplus.be/ 2013REPORT