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Team Building: Creating Effective Teams

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This is a one day program for organizing, leading and facilitating effective teams. Participants will take part in a range of discussions, activities and exercises to learn the key elements needed for an effective and efficient team.

Publié dans : Business
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Team Building: Creating Effective Teams

  1. 1. Team Building: Creating Effective Teams Dr. John Persico 612-310-3803
  2. 2. Agenda: • Welcome • Learning Objectives • Introduction of the participants • Team Definitions • Team Selection Processes • Characteristics of High Functioning Teams • Overview of Consensus • Behaviors in Effective Teams • Team Development Wheel 2
  3. 3. Agenda: • Team Building Activity – The Robbery • Five Dysfunctions of Teams • Team Assessment/Discussion • Making Team Decisions • Team Leadership • Roles & Responsibilities • Activity: The Sinking Ship 3
  4. 4. Welcome Describe the best team you ever worked on •What made it a good team •What did your team accomplish •What did you learn from your experience •How could you replicate that team
  5. 5. Introduction of Participants • Who are you? • Why are you here? • What are you most proud of in your educational career to date? • Tell about a time you lost a job. • What would you like to take away from this two day session?
  6. 6. Learning Objectives • Participants will learn the definitions of teams • Participants will understand the purpose and types of teams • Participants will familiarize themselves with ideal skills associated with successful teams • Participants will learn the characteristics and behaviors of high functioning teams • Participants will identify the different roles within teams • Participants will be able to identify several types of teams 6
  7. 7. Learning Objectives • Participants will learn team groundrules and team values • Participants will be able to describe the Five Dysfunctions of a Team • Participants will overview the four stages of team development • Participants will understand the team charter process • Participants will participate in several teambuilding activities • Participants will learn the value of team longevity and team closure 7
  8. 8. Promote Lifelong Learning You can develop lifelong learning traits: • By showing curiosity about human nature and how the world works. • By seeking and valuing diversity. • By persisting in seeking out new solutions. • By using your unique talents and intelligence to promote positive change. • By learning and applying technology tools to solve problems.
  9. 9. Show Respect • Value yourself. Be honest and ethical, and practice strong moral values. • Treat all members of the school community with politeness and respect. • Honor the ideas and opinions of others. • Offer to help. • Be responsible for keeping an open mind.
  10. 10. Policies • Ask questions at any time. • Listen to all ideas and opinions. • Leave for restroom when needed. • Please be back from lunch and breaks on time. • Let us know if the day is not working for you.
  11. 11. “Teambuilding is a set of activities whereby members of a work team 1) begin to understand more thoroughly the nature of group dynamics and effective teamwork, particularly the interrelationship of process and content (task) and, 2) learn to apply certain principles and skills of group process toward greater team effectiveness.” -William Burke 11
  12. 12. Team Definitions • Team  Two or more members  Specific performance objective  Coordination of activity amongst members is a must  Mutually Accountable • Pseudo-Team  Same as a Team  Lacks collective focus  Does not perform together, rather individually  Individual Accountability 12
  13. 13. Definitions, Cont. • Working Group  No joint performance required  Mutual Accountability not expected  Organization driven work group EXAMPLES: Team: Minnesota Vikings St. Paul Chamber Orchestra Pseudo-Team: Real Estate Office Working Group: School Department 13
  14. 14. Team Selection “Teamwork: simply stated, it is less me and more we.” Team Skills List: •Project Management •Collaboration •Communication •Creativity •Detail •Team Leadership 14
  15. 15. It doesn’t take a team to change a light- bulb -Unknown • The Purpose of Teams Creativity Innovation Synergy Strategic Thinking Problem Solving Decision Making     15
  16. 16. Team Selection Matrix Skill Name Name Name Name Name Name                                                                                                   16
  17. 17. Characteristics of High Functioning Teams 1) A Clear, Elevating Goal 2) Results-Driven Structure 3) Competent Team Members 4) Unified Commitment 5) Collaborative Climate 6) Shared Standards of Excellence 7) External Support and Recognition 8) Principled Leadership 17
  18. 18. Behaviors of Effective Teams Members listen intently (to ensure understanding)  Work at understanding what others are saying  Ask others to repeat and clarify  Paraphrase what is heard and ask if it is heard correctly Members say things  clearly (respectful dialogue  to ensure understanding) • Elaborate/give illustrations • Ask listener to paraphrase what s/he has heard • Repeat/restate statements to ensure increased correct input reception • Ask for confirmation as to whether the other heard correctly Members are open to  share feelings and ideas  (deeper understanding)  • Discuss own strengths and weaknesses • Let non-verbal expressions reveal joy, boredom, anger, sorrow, etc. Members listen to and are  open to other’s ideas • Seek/accept help from others • Ask others to be sincere and honest and show evidence that s/he means it 18
  19. 19. Behaviors, Cont. Members’ feedback to  others  • Share views of others with them • Check/seek awareness of whether others are ready to receive their views • Feedback to others when they have been helpful Members contribute to  team’s awareness of itself • Call attention to what is happening in group • Invite others to give feelings and perceptions of what is happening in group Members contribute to  problem definition and  root cause identification • Suggest ways of diagnosing/identifying what helps/hinders in team problem identification • Aid team productivity by offering alternative ways of reaching group goals Members keep alert to  ways in which they can  support others in the team • From time to time take on various roles and functions to increase team maintenance Members act in the team by  using a diagnostic approach • Use ability to understand why things happen 19
  20. 20. “The strength of the team is each individual member...the strength of each member is the team.” -Phil Jackson 20
  21. 21. Team Development Wheel Joiner 21
  22. 22. • Team Groundrules-overview list Have teams you have worked on started with groundrules? • Team Values-overview list How are values useful when putting together/chartering a new team? 22
  23. 23. Activity: The Robbery OBJECTIVE: To provide a participatory learning exercise demonstrating the value of consensus decision making SYNOPSIS: A businessman had just turned off the lights in the store when a man appeared and demanded money. The owner opened a cash register. The contents of the cash register were scooped up and the man sped away. A member of the police force was notified promptly. 23
  24. 24. The Robbery: Answers 1. ? 2. ? 3. False 4. ? 5. ? 24
  25. 25. Answers, Cont. 6. True 7. ? 8. ? 9. ? 10. ? 11. ? 25
  26. 26. Five Dysfunctions of a Team Dysfunction #1: Absence of Trust Dysfunction #2: Fear of Conflict Dysfunction #3: Lack of commitment Dysfunction #4: Avoidance of accountability Dysfunction #5: Inattention to results Lencioni, 2002 26
  27. 27. Team Assessment Trust Complete Lack of Trust-------------------------------------------------------High Level of Trust Conflict Avoidance of Conflict----------------------------------------------------Conflicts Managed Well Commitment No Commitment to Team-----------------------------------------------------Total Commitment Accountability No Accountability---------------------------------------------------------------High Accountability Focus on Results Inattention To Results-------------------------------------------------------------Results-focused 27
  28. 28. Discussion Questions • What is working well in your team? • What needs improvement? • How can you make the changes needed? 28
  29. 29. Making Team Decisions • Types of Decisions  Minority  Majority  Unanimous  Consensus 29
  30. 30. Consensus • Consensus is  Finding a proposal acceptable enough that all members can support it, and no one opposes it • Consensus is NOT  A unanimous vote  A majority vote  Everyone totally satisfied • Consensus requires  TIME  ACTIVE PARTICIPATION • The involvement, either by an individual or a group of individuals, in their own governance or other activities, with the purpose of exerting influence 30
  31. 31. Team Leadership Exhibit 10-1. Factors in Team Leadership Team Leader External Factors Internal Factors Purpose Balance of Authority Individual Performance Problem Solving and Conflict Resolution Team Spirit Team Focus on External Relationships (critical others) Team Performance Team Image 31
  32. 32. Team Leadership Definitions • External Factors  Team Performance  Team image • Internal Factors  Balance of authority • Directive • Consultative • Collaborative • Delegative 32
  33. 33. TL Definitions, Cont. • Individual Performance • Problem solving and conflict resolution • Team spirit • Trust  Contractual Trust  Communications Trust  Competence Trust 33
  34. 34. Defined Roles and Responsibilities • Sponsor • Team Leader • Team Member • Facilitator • Recorder • External Facilitator (when needed) • Subject Matter Expert (when needed) 34
  35. 35. Activity: The Sinking Ship OBJECTIVE: The objectives for this lesson are to discuss the value of building commitment and synergy and to review some activities that build teams 35
  36. 36. Sinking Ship: Discussion 1. Who emerged as the leader(s)? How did the leaders feel about their role? How satisfied were the other group members with their leadership? 2. What role did you play in this survival activity? 3. What helped and what hindered success or failure of this task? 36
  37. 37. Team Longevity The two major team distinctions are: •Natural Work Team •Project Team 37
  38. 38. Team Longevity, Cont. • Teams may work together indefinitely as a unit within the larger organization or come together to collaborate on a specific project. • Team “Endings”  Closure  Celebration 38
  39. 39. New Team Charter: • Groundrules • Vision • Mission • Goals • Implementation Plan • Resources Needed • People/Skills Needed • Status Updates • Recognition and Celebration   39
  40. 40. Wrap-Up and Evaluation 40