IoD 2010

How to protect your
clients?
You are all in the
managing ‘risks’ business!

Risk Frisk Ltd Risk Frisk® is a registered trade mark. © Copyright 2010 Risk Frisk Ltd IoD Feb 2010 Page 1

Content
• No doom & gloom messages

• Timely heads-up on risk
Strategic, management & operational

• Helping remove your clients’ pain

• Key processes – consistent message

• Consequences are getting tougher
Money, time, reputation & business survival


Sample of clients


Risk Frisk Ltd Risk Frisk® is a registered trade mark. © Copyright 2009 Risk Frisk Ltd Page 1

Your client questions
• Do they know what risks they face?

• Have they quantified/assessed them?

• Do they have effective proportionate controls?

• Do they learn from experiences?

• Do they prior consider changes?

• Do they have competent advice?

• Can you provide that advice?

Protecting them from what?
• Increasing risks
• Increasing costs
• Reducing efficiency, turnover & profits
• Reducing employee morale
• Increasing employee turnover
• Increasing fines, legal penalties
• Higher insurance claims
• Business failure


Business Impact
INCREASES
GOOD QUALITY & FOCUSED RISK PROFIT &
MANAGEMENT REDUCES RISK

Resources Process Product / Service

POOR QUALITY & UNFOCUSED
DECREASES
RISK MANAGEMENT
PROFIT &
INCREASES RISK


Challenging times
• Most organisations don’t consciously ‘ignore’
risks at the expense of ‘profit’
• But a heavy ‘business’ focus often leads to a
de-focus on risks & other controls
• Particularly relevant during difficult times
• Pressure to cut costs
• Pressure to do everything quicker, faster,
cheaper, so something has to give?
• Often what is seen as ‘discretionary’ and not
part of ‘the way we do business round here’


There’s cutting corners & ……


What is actually going on?
• Do your clients know what is actually going on?
• Would it be what they expect?
• What ‘buttons’ are being pushed now?
• Is risk management a core consistent value and
business component?
• Has the business assessed ALL it’s ‘risks’
• Have they considered the risks you can help
with?
• Can you help remove their pain?



‘Eye off the ball’?


HSE & IoD Guidance
• Published over 2 years ago - H&S related, but relevance elsewhere
• Now, still only 40% of directors aware of guidance – less actioned
• Key points re being ‘In control’:
Demonstrate the board’s commitment to …?

Appropriate board-level review of …?

Receive competent advice about …?

Trained & competent in …?

Consultation on …?

Risk assessment and risk controls in place, for …?

What is happening on the ground, and how do you know about …?

Regularly information about performance re …?

Improvement targets and benchmarking performance re …?

Potential changes discussed/agreed by the board for …?

Directors & ‘risk’ law
• Annual reports have to list risks and controls

• Corporate manslaughter relates to company

• Individual directors still liable

• However, no ‘statutory duties’ re H&S

• But, directors disqualification act could be
broadened

• Sentencing guidelines - new



“Profit from the Core”

• Different types of companies
‘Rocket ships e.g. Google (only 29)
Value creators e.g. Tesco (242 worldwide;
14 - UK )
• Key advice which sustains the 242:
“Take the time to discover what is the core
of your clients (your) business and what is
the core of the core – to discover the ‘crown
jewels’ of the business”


How?
• Think beyond the ‘day-to-day’

• Think strategically

• Identify their ‘core’ & ‘core’ within that core

• Identify what their business is actually doing

• Identify how they are creating risks

• Evaluate their current risk controls

• Change and monitor

Get smarter …..
• What is really going on and make changes
• Re-communicate about risk management, don’t leave to
chance
• Make sure people know it is not discretionary
• Specifically say so from top down
• Be aware of dual messages
• Be aware of ‘easy money’ re ‘losses/accidents’
• React quicker/smarter to losses, show it matters
• Think of ways to achieve the same/more, with less (not
less with more)
• Ask their employees for ideas



Total risk management


RiskFrisk® & Fleet Risk Profiler™
www.riskfrisk.com
www.fleetriskprofiler.com
Tel: 0845 456 4136 or 07836 247556
Email: john.stevens@riskfrisk.com or john.stevens@fleetriskprofiler.com

Book - “Managing Risk – Book - “Managing Risk –
The Health & Safety The Human Resources
Contribution” Contribution”


Questions



IoD 2010

Recommended

Recommended

More Related Content

Viewers also liked

Viewers also liked (11)

Similar to IoD 2010

Similar to IoD 2010 (20)

IoD 2010