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Look inward: Your employees deserve great customer service, too (Relate Live London)

Raphael Hewett, Benefits Marketing & Publicity Manager, John Lewis Partnership
Most brands are on a continual quest to provide exceptional customer service. But many neglect their internal customers—their employees. Payroll systems are outdated, HR hours are 9-5, and benefits support is through inconvenient channels. Poor service does not lead to happy employees.

The John Lewis Partnership believes employee happiness is the root of customer happiness. They know internal customers expect the same level of service as their external ones. Learn how their fast, proactive, and personal support is creating a legion of happy customers.

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Look inward: Your employees deserve great customer service, too (Relate Live London)

  1. 1. #RelateLive
  2. 2. Raphael Hewett John Lewis Partnership Benefits Marketing & Publicity Manager @raphaelhewett
  3. 3. LOOK INWARD: YOUR EMPLOYEES DESERVE GREAT CUSTOMER SERVICE, TOO John Lewis Partnership
  4. 4. John Lewis Partnership Our Purpose The Partnership's ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in trust for its members, they share the responsibilities of ownership as well as its rewards profit, 
 knowledge and power.
  5. 5. John Lewis Partnership About us Partners share in the benefits and profits of a business that puts them first. 91 K + staff 46 John Lewis Shops 346 Waitrose supermarkets 11 B Revenue

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