21. Treserva (social security system)
WebbSotis (old social security system)
Giraff (internal invoicing)
Horisonten (accounting)
Prognosprogram (economy)
Winst (procurement portal)
Rappet (client reports)
Personec (HR reports)
Time Care (work schedule)
Winlas Webb (temps worked hours)
Time Care pool (assigning temps)
Lisa (accident reporting)
Adato (rehabilitation process management)
Offentliga jobb (recruiting)
Telephone self-service system
24. • Put in vacation plans - how often?
• Hard to learn
• ”...how did you handle this system, then?”
• Even if each system is used quite seldom …
• … some system is used each month or week.
Used seldom, but ...
35. Major hospital
➡ IP telephony
➡ Pascal, pharmacy system
➡TakeCare (EMR)
➡ ICF
➡ Smart card login, new functionality
M T O T F M T O T F ML S L S
Early summer 2013
64. Good
simple,
intuitive
easy to find,
hard to make
mistakes,
good training
no
crashes,
fast
network,
instant
feedback
flexibility, simplified administration,
focus on core tasks, empowerment, freedom
Stability,
speed
Adapted
to humans
and task
Changing the
way we work
65. Bad
too many
clicks,
hard to find,
easy to make
mistakes,
poor or no
training
crashes,
printer
trouble,
slow
network
unflexibile, burdensome administration,
layoffs, dis-empowerment, surveillance
Stability,
speed
Adapted
to humans
and task
Changing the
way we work
67. digital aspects of
work environment
social &
organizational
aspects of
work
environment
physical
aspects of work
environment
68. digital aspects of
work environment
social &
organizational
aspects of
work
environment
physical
aspects of work
environment
Mouse arm
iPad neck
SMS-thumb
sight
command &
control,
surveillance,
distrust,
etc
83. • 6 åtgärdas direkt – install/inställningsfel
• 5 handhavandefel/bristande info
till användare
• 37 st ligger på Meliorförv
• 4 st regional IT-avdelning
• 5 st Nät
• ... och så vidare
70 problem
84. Bild: Karin Båtelson, överläkare SU
Verksamhetschef
IT-ansvarig på olika nivåer
Systemleverantör
Läkare(/ssk/sekr)
90. Technology, the organization
and content of work shall be
designed so that the employee
is not subjected to physical or
mental stress that can lead to
illness or accidents.
Swedish Work Environment Act, Chapter 2, § 1.
(Norwegian law is similar)
91. The employee shall be given
the opportunity to participate
in shaping their own work
situation and in change
and in development
relating to his own work.
Swedish Work Environment Act, Chapter 2, § 1.
(Norwegian law is similar)
92. Planer om indretning eller
ændring af lokaler, tekniske
anlæg og hjælpemidler m.v.
skal forelægges Arbejdstilsynet
til udtalelse eller godkendelse,
før de bringes til udførelse.
Arbejdsmiljøloven, Kapitel 6, § 44
93. Planer om indretning eller
ændring af lokaler, tekniske
anlæg og hjælpemidler m.v.
skal forelægges Arbejdstilsynet
til udtalelse eller godkendelse,
før de bringes til udførelse.
Arbejdsmiljøloven, Kapitel 6, § 44
USER-CENTERED
DESIGN:
IT’S THE LAW
95. Not allowed their say
in IT project
2008 2010 2014
44 %
58 %
66 %
3 x ca 1000 Unionen
96. The work environment shall be
satisfactory in view of the
social and technological
developments in society.
Swedish Work Environment Act, Chapter 2, § 1.
(Norwegian law is similar)
101. Further reading 1
David Boyle:
The Human
Element
Gary Hamel:
What matters
now
John Seddon:
Freedom from
Command &
Control
102. Further reading 2
Gojko Adzic:
Impactmapping
impactmapping.org
Henrik Kniberg:
How we got rid of time reports
– a story of waste elimination
http://bit.ly/1m7424d
103. Sources & links
”A Busy Doctor’s Right Hand, Ever Ready to Type”
NY Times, Jan. 12, 2014
http://www.nytimes.com/2014/01/14/health/a-busy-
doctors-right-hand-ever-ready-to-type.html
26% of first responders stressed by IT systems
Arnetz, 2012: ”Det här är inte vilket yrke som helst!”
Reviewed in Swedish here: http://javlaskitsystem.se/
2014/08/it-system-stressar-blaljuspersonalen-mer-an-
faror-och-obekvama-arbetstider/
104. 17% end user productivity loss:
2012 IT Adoption Insight Survey Reveals Disturbing
Level of Enterprise Productivity Loss (March 5, 2012)
http://sandhill.com/article/2012-it-adoption-insight-
survey-reveals-disturbing-level-of-enterprise-
productivity-loss/
David Graeber on administration
”Of Flying Cars and the Declining Rate of Profit”
The Baffler, March 2012
http://thebaffler.com/past/of_flying_cars
Sources & links