1. Jose Luis Garcia
San Jose, CA • 619-666-3973 • email@example.com
DIRECTOR OF OPERATIONS
Results-driven and innovative senior leader with nearly 20 years of experience driving manufacturing operations for top
global companies. Instrumental in developing programs and instituting changes to boost productivity and reduce costs
while protecting product quality and staff safety. Unsurpassed knowledge across a spectrum of Lean processes and
principles, with a record of delivering higher profits and product success. International background includes roles and
projects in the U.S., Mexico, Europe, and Japan.
Operations & Production Management • Manufacturing Expertise (Aerospace/Electronics) • Staff Management
Logistics Management • Strategy Development • Process Improvement • Product Management & Engineering
Capacity Planning • Supply Chain Management • Cost Management • Enterprise resource Planning • SAP
Vendor Relations • Customer Service • Team Development & Motivation • Network/System Management
Quality Control • Budget Development/Administration • Import/Export Regulations • Bilingual (English/Spanish)
MANCRATES.COM (Online Personalized Products) San Jose, CA • Jul 2014 – Current
Director of Operations
Implemented ERP System (Odoo) for all company business processes, with main emphasize on managing the supply
chain. Established an East Coast Distribution Center, nested within a 3PL for further development and spin-off minimizing
upfront cost. Implemented cell assembly u-lines to speed up efficiencies and maintaining flexibility. Established safety
program and best practices. Implemented a robust supply chain process including purchasing processes, MRP, and order
Develop comprehensive plan for company expansion, scout and selection for new location within the bay area (50Ksqft),
warehouse configuration and factory layout, machinery and equipment selection and organizational structure.
Launch operations on the San Jose Site, facilities modification, infra-structure work, hiring, training and setup and
installation, ramping-up assembly and distribution center to achieve the company projected growth for 2015 (2.5X).
BRANDERS.COM INC. (Online Promotional Products) Mountain View, CA – Tijuana, BC • Jul 2011 – Jul 2014
GENERAL MANAGER – (Branders.com)
Company start up in Mexico covering all business related processes from legal, accounting, labor laws, customs MX-USA,
as well as all sort of government permits.
Developed capital investment plan for the whole operation, factory layout, material flow, warehouse configuration,
personnel structure and business plan for the MX site. Responsible for machinery and equipment as well as processes
selection. Scout and site selection as well as lease contract negotiation (70Ksqft).
Recruitment, training and team development crucial achievement to start up the operations successfully on Feb 2012.
Developed the supply chain China-MX-USA for the business model pursued. In charge of the raw materials sourcing,
worked directly with Chinese suppliers and managed the whole relationship with them, responsible for inventory levels
and all purchasing related activities. Oversaw 200 employees across Production, Finance, Human Resources, Materials
Management, Quality and Logistics. Managed all production processes, such as, flat silk screen, circular silk screen,
embroidery, padprinting, laser engraving, sublimation, heat transfer, digital printing and CMYK.
After Branders acquisition, responsible of closing down the plant and transfer the site to Florida, took care of all
inventory transfer (+2,000 pallets load), machinery and equipment crating and shipment, as well as all other company
Responsible of the MX entity dissolution making sure all customs and accounting obligations were completed and closed
properly, as well as all employees lay-offs were made on a timely basis. Managed all legal, tax and government aspects
for the company dissolution.
• Started-up operations within 3 months of building acquisition without any business disruption and with a highly
• Zero Lost Time accidents, always ensuring best practices were followed to ensure safety for all personnel across
2. • Developed a robust and cost efficient supply chain with China suppliers, Sourced +400 different SKU’s and
coordinated the entire logistics of the supply chain
• Transferred the MX facility to Florida in less than a month, a total of 25 53’ trailers were properly loaded and
TYCO ELECTRONICS (Aerospace & Defense) Tijuana, BC • Jan 1997- Dec 2010
DIRECTOR OF OPERATIONS – Connectors, Harnessing, Molding and Wire & Cable Factories (2006-2010)
PLANT MANAGER (2000-2006)
Spearheaded daily manufacturing activities and logistics for entire facility ($120M in sales): managed automatic and
manual assembly lines as well as molding, extrusion, die casting, high-techd testing and wiring preparation equipment.
Controlled a $30M operating budget and oversaw work of 900 employees across Engineering, Production, Maintenance,
Materials, Logistics, Quality, and Human Resources. Maximized productivity and resources through design of strategies
for all areas of operations – instilled a continuous improvement philosophy to raise quality, safety, and performance
levels. Directed introductions of new products, as well as prototype and product builds.
Drove all aspects of staff management, from hiring and training to delivery of performance evaluations and promotions.
Optimized success through ongoing development of skills, as well as creation of a personnel strategy that included
salary/benefits structure and implementation of a team-based working environment.
Piloted Supply Chain operations, with a focus on analyzing/measuring processes and identifying and developing solutions
to eliminate bottlenecks. Created plans for multiple facilities, applying Lean principles to drive down costs. Managed key
systems (ERP and SAP), administered budgets, and led efforts to cut costs. Served as liaison to 300 vendors for materials,
supplies, and equipment purchases
• Reduced production lead times by 30% and slashed inventory by 50% while overseeing integration and
acquisition of several product lines.
• Generated major production savings of 25%-35% through strategic planning and improvements to training,
fixtures, material handling and facilities planning.
• Drove success of 10+ major international manufacturing transfers, ranging from product lines to complete
factories from Japan, the U.S. and Europe to Tijuana, Mexico.
• Achieved record of 18+ months without an accident through implementation of STOP program. Promoted
safety and health by introducing standard safety rules/procedures and supporting key behavioral changes.
• Boosted Gross Profits 10%, while increasing productivity 40%, through leadership of key improvement and cost-
• Secured ISO9001, QS9000, and AS9100 certification through establishment of robust process structure.
• Cut personnel turnover from 15% to just 3% utilizing total involvement programs in order to generate a higher
level of employee engagement in the entire division, working towards achieving a best place to work
PRODUCTION MANAGER (1999-2000) - ENGINEERING MANAGER (1997-1999)
Directed major transition of factory from Europe to Tijuana – oversaw 6-month preparation, working from location in
Pointose, France. Defined needs for move and coordinated all logistics (including deployment of 100 separate machines),
then led start-up operations in Mexico. Established departmental budgets and held responsibility for manufacturing
information on SAP systems. Built a strong technical team, establishing a training program to boost knowledge and skills.
• Ensured success of company move through utilization of 3i principle (Imitate, Improve, Innovate).
• Cut setup time in half through implementation of Lean SMED program. Additionally, introduced a successful
preventative maintenance plan following TPM processes.
• Enabled entry into the automotive market by achieving 50 PPM rate through coordination of quality
• Maximized productivity and drove standardization through implementation of a Visual Factory as well as 5S
PANASONIC (MATSUSHITA), Tijuana, BC • 1993-1997
3. ENGINEERING MANAGER
• Served for 12 month at headquarters in Fukuoka, Japan, participating in manufacturing transfer of
telephones (series 1995 and 1996).
• Conducted periodic reviews to distributors to review quality, complaints, and defects and drive improvements
demanded by customers in the U.S. and Canada.
Master of Business Administration in Technology Management
University of Phoenix, Ground Campus San Diego, California
Bachelor of Science in Industrial Electronic Engineering
Instituto Tecnologico de la Laguna, Torreon, Mexico
Project Management Professional (PMP) – Project Management Institute (PMI)
Certified in Production and Inventory Management (CPIM) – Association for Operations Management (APICS)
Certified in Integrated Resources Management (CIRM) – APICS
Certified Supply Chain Professional (CSCP) – APICS
Lean Bronze Certified – Society of Manufacturing Engineers (SME)