1. continued…
JOSEPH JAKOWITZ
PSC 561 BOX 116, FPO, AP 96310-0002
joseph.jakowitz@gmail.com  080-1726-8079  c: DSN 253-6603
QUALIFICATIONS PROFILE
Technically proficient Network Engineer professional with solid background in troubleshooting hardware/software
as well as network administration; excellent customer service skills and keen commitment to organizational
success.
 Expertise in all facets of network administration, installation and maintenance to assess technologies, build
tailored systems and support local and remote LAN/WAN users.
 Comprehensive knowledge in systems analysis, troubleshooting and legacy technologies.
 Strong communication and liaison talents to promote teamwork, relay clear expectations, collaborate with
clients and build effective interdepartmental partnerships.
 Broad-minded team player committed to organizational success; proven ability to quickly learn and apply
new technologies.
 Hold current U.S. government Top Secret security clearance.
 Eager to apply dedication and adaptability in challenging, multi-faceted professional environments involving
relocation and/or travel.
Network Administration / Troubleshooting & Problem Resolution / Customer Service
Anti-Virus & Network Security / Collaboration & Communication / Hardware & Software Support
TECHNICAL SKILLS
Certifications: Cisco Certified Network Professional (CCNP); Cisco Certified Network Associate (CCNA); CCNA
Security; MS Certified IT Professional (MCITP); CompTIA Security+; ITIL v3 Service Operations
Certification; Microsoft Certified Systems Administrator (MCSA); Microsoft Certified Professional
(MCP); Microsoft Certified Solutions Associate (MCSA); Windows 7 Desktop Support; Dell:
Dimension & OptiPlex Desktops, Workstations, Notebooks, Servers & Storage, Laser Printers
Platforms: MS Windows 7/8.1/10, Windows Server 2008 R2/ 2012 R2, Cisco IOS, Linux
Tools: MS Office Suite; MS System Center 2012; IBM Endpoint Manager; Systems Management Server
(SMS); MS Exchange Server; VBScript, Powershell, SolarWinds; DHCP Administrator; Action
Request System; Remedy; Symantec Antivirus; Norton Ghost, Active Directory, Tivoli, Cisco
Identity Services Engine, Retina security scanner, batch file scripting, bash file scripting
Hardware: hard drives, video cards, RAM, processors, motherboards, CD/DVD ROMs, floppy drives, fans,
wiring, outer case components, dell desktops, laptops, peripherals, Cat-5/fiber optic network cable,
routers, switches, media converters
PROFESSIONAL EXPERIENCE
AIG, Tokyo, Japan
Network Engineer/Delivery, 8/2016 – Present
Providing professional service for client network upgrade, migration and operations. Implement office WAN circuit
bandwidth upgrade and/or Migration to MPLS L3 technology, and liaise, communicate and collaborate with the
Data and Video Transport Engineer Project Delivery Team. Monitor day-to-day operation of telecommunication
networks and systems to ensure proper utilization of related lines, devices and software. Draft technical reports
covering status, issues and issue solutions. Draft, prepare and maintain technical network specification
documentation, including schematics and network diagrams, and related system documentation. Complete network
device implementations, including accepting new devices into service, and on-going device management and
support to be compliant with security standards and requirements. Augment day-to-days support of routing and
switching protocols as well as QoS technology applied to transport of Real-time- Communications Traffic. Act as

2. JOSEPH JAKOWITZ PAGE TWO
the point of contact for above related Level 2 to Level 3 problem resolution. Design and implementation of new
networks, and modifications to existing networks. Liaise, communicate and collaborate with clients to monitor and
ensure quality of service level maintenance, and resolve outstanding issues.
 Created scripts and tools to track network assets to show details and location.
 Created network device reports to implement preventive maintenance on issues found.
 Set scripted actions to bring network to baseline configuration and compliance.
HP, Iwakuni, Japan
Network Operations Lead, 8/2014 – 7/2016
Ensure top functionality and efficient performance of critical network systems while confirming total compliance with
guiding DoD regulations. Maintain network and server hardware and software; promptly troubleshoot and resolve any
disruptive issues. Partner with technical teams to develop and implement system improvements, including patch
management and enhanced scanning/imaging systems. Document systems architecture/configuration to bank
knowledge. Track and analyze performance data, utilizing findings to inform recommendations for future projects and
enhancements. Influence development of Network Operations Center standards, policies, and processes. Engage in
strategic network planning, steady state operations planning, and contingency operations planning affecting network
equipment, maintenance, and monitoring. Provide guidance and training to junior technicians. Establish and develop
senior-management level relationships with customers to ensure satisfaction. Designed data center installation and
updates. Created and maintained network and infrastructure diagrams.
• Diligently ensured continuance of service to end users throughout major network changes enabling
upgraded network stability and redundancy.
• Created and developed several scripts yielding improved network and server documentation and reporting.
• Delivered outcome-focused guidance and support to senior staff during command cyber readiness
inspection, resulting in “outstanding” score.
• Responded to personnel shortages by stepping up to take on additional duties and responsibilities.
COMPUTER SCIENCE CORPORATION (CSC), Yokosuka, Japan
Field Service Engineer/ Floor Manager, 11/2010 – 8/2014
Delivered high-level, on-site technical support to diverse military clients with accountability for ensuring maximum
network/system uptime and maintaining adherence with Department of Defense (DoD) regulations and service level
agreements (SLAs). Troubleshot hardware, software, and network issues, isolating root causes and expediting
corrective measures. Supported desktop operations, including repairs, system relocations, and patches/updates.
Configured Cisco switches/routers to enable port security and network admission control. Escalated complex/high-
level issues to tier-III agents. Mentored new team members and managed ticket system.
• Chiefly responsible for creation of hub of tools designed to streamline both common and bulk tasks using
VBscript and Powershell; prepared related documentation to maintain full record of accountability.
• Collaborated with support and management teams on hard drive encryption pilot program, leveraging prior
knowledge of the software to expedite deployment, anticipate/assess issues, and coordinate training.
• Contributed to disaster relief efforts (Operation Tomadachi) in collaboration with Japanese and US military
groups following ‘11 Tokohu earthquake, providing 24/7 system support.
• Provided subject matter expertise for site set-up projects, recommending placement of outlets, computers,
peripherals, and network infrastructure.
HP (FORMERLY ELECTRONIC DATA SYSTEMS), Okinawa, Japan
System Administrator/Technical Lead, 7/2006 – 11/2010
Held full responsibility for troubleshooting and maintaining network and workstation hardware and software, ensuring
optimal functionality and full compliance with DoD regulations. Instituted processes to prevent malware/spyware

3. infection. Coordinated with internal clients to investigate and resolve technical problems, tracking each call, steps
taken, and resolution procedures. Utilized Dell warranty parts system to replace system hardware; installed,
configured, and troubleshot Microsoft and proprietary applications. Carefully documented all workstation
maintenance and tracked location of assets. Ensured adherence to SLAs.
• Streamlined reloading of computers by created ghost images of each workstation.
• Established reputation for exceptional service, including high marks on customer satisfaction surveys;
selected to support executive and VIP users.
• Ensured highest levels of service and performance by pursuing and achieving Dell certification in a broad
range of systems and peripherals.
• Conducted training in broadband remote access (BURAS) system for end users throughout organization.
~ Early experience as Desktop Tech with Tek Systems and Network Administrator with U.S. Marine Corps. ~
PROFESSIONAL TRAINING
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE ASIA, Okinawa, Japan
Introduction to Programming, Algorithms and Problem Solving
Introduction to Computing
U.S. Marine Corps Small Computer Systems Specialist Course