1. JOSEPH LESARIAN
532 Walker Drive, Bolingbrook, IL, 60440
773-981-3199
mseemdu1@rocketmail.com
Selected Experience
SALES ASSOCIATE, NORDSTROM, OAKBROOK, IL JANUARY 2015-JANUARY 2016
 Exceeded departmental sales volume and sales per hour in department
 Excelled customer expectations applying Nordstrom Five-Point standard
 Established and maintained new relationships through Reward Participation
SALES ASSOCIATE, NORDSTROM, CHICAGO, IL JUNE 2010-DECEMBER 2015
 Led store for two consecutive years in establishing and building new relationships with
new customers through Nordstrom Rewards Participation.
 Awarded Customer Service All-Star, Nordstrom’s highest award for excellence in service
and exceeding all expectations amongst peers and management.
 Trained new sales associates on Nordstrom standard and expectations while working in
a highly competitive environment.
 Introduced new incentives to management, which led to higher sales and productivity
amongst fellow colleagues.
CUSTOMER SERVICE/COMMUNICATION REPRESENTATIVE, NORDSTROM RACK, CHICAGO, IL
NOVEMBER 2009-JUNE 2010
 Tackled and resolved customer issues ranging from transactional to general concerns.
 Exceeded and excelled in establishing Customer Reward Participation during my entire
tenure at this location.
 Appointed team leader to train and assist teammembers in problem resolution, Reward
Participation, and software and hardware initiatives.
EXPERIENCE DESIGNER/CONCIERGE/NIGHT AUDITOR AUGUST 2006-MAY 2009
 Frontrunner in day to day front office operations.
 Created and designed unforgettable and memorable experiences for hotel guests.
 Trained new employees in front office and concierge procedural duties.
 Received certification for coaching and developing others for Stellar Services.
 Created a network basis with other hotels, restaurants and vendors to facilitate a
seamless work environment.
 Received membership to The Chicago Hotel Concierge Association.
FRONT DESK AGENT, FAIRMONT HOTEL, CHICAGO, IL JANUARY 2002-AUGUST 2006
 Created and maintained a memorable experience by going above and beyond for a wide
range of clientele, including heads of states to celebrities.
 Coordinated numerous itineraries for several and high demanding projects.
 Trained and worked night audit shifts for three food and beverage outlets.
BACHELOR OF SCIENCE, C.I.S. ROOSEVELT UNIVERSITY, 1998