1. Joyce Graham
803 S.th 48th Ave. Wausau, WI 54401 | 715-297-4311 | jrgrm71@yahoo.com
Career Summary
· 22 years of dedicated charge nurse experience including delivering patient care in an efficientand
safe manner, provided staff and patient education, and acquired knowledge of several
computerized documentation programs as a travel nurse.
· Collaborated withphysicians, patients, family member and other healthcare professional to
ensure high quality patient care.
· Increasing sales numbers at current position using excellent verbal communication skills to excite
and educate clients on getting more value from their current product.
· Gained proficiency in MS Office (Word, Excel,Outlook, PowerPoint,Access,Publisher)
Education
ICD 9 CODING DIPLOMA | AUGUST 2011 | NORTH CENTRAL TECHNICAL COLLEGE
· Major: ICD 9 Coding
· Minor: Healthcare Business Services
PRACTICAL NURSING DIPLOMA | DECEMBER 1993 | WESTERN NEBRASKA COMMUNITY COLLEGE
· Major: Nursing
· Minor: General Education Courses
Management
· Directed nursing assistance and ancillary staff to ensure patient needs, and environmental safety
were met. Participated in hiring, staff education, employee discipline and maintaining staff
employment and health records.
Sales
· Increased presentation and contactrate withclients 30% within 4 months.
Communication
· Excellent verbal, written and public speaking ability. Twoyears past experience teaching prenatal
and Certified Nursing Assistant courses.

2. 2
Experience
B2B SALES ATTRITION PREVENTION SPECIALIST | WEST CORPORATION | 2015 - PRESENT
· Outbound calling to business owners to increase product spend and address client needs that can
hinder use of product and foster strong business relationships.
TRAVEL NURSE | PRN HEALTH SERVICES | 2007- 2015
· Fulfilled staffing needs in various facilities providing geriatric, mental health or ventilator unit
specialization. Directed Certified Nursing Assistance, passed medication, performed wound care,
diabetes management, phlebotomy, ventilator care, I.V. and catheter insertion and maintenance,
assessment and documentation and physician communication and other nursing duties as
assigned.
STAFF NURSE | EASTVIEW MEDICAL AND REHABILITATION CENTER | 2005-2011
· Providedlong term care needs to chronically ill residents needing medication, wound care,
diabetes management, and tending to health and safety needs of dementia residents.
REFERENCES AND HISTORY PRIOR TO 2005 AVAILABLE UPON REQUEST