1. Chapter:01 Managing and the Manager’s Job
What is Management?
Management is a set of activities such as planning, organizing, leading and controlling with the
utilization of scarce resources (6M) with a view to achieve organizational goal with effective and
Functions of Management:
According to Henry Fayol, “To manage is to forecast and plan, to organize, to command, & to
control”. Whereas Luther Gullick has given a keyword ’POSDCORB’ where P stands for
Planning, O for Organizing, S for Staffing, D for Directing, Co for Co-ordination, R for reporting
& B for Budgeting. But the most widely accepted are functions of management given by
KOONTZ and O’DONNEL i.e. Planning, Organizing, Staffing, Directing and Controlling.
For theoretical purposes, it may be convenient to separate the function of management but
practically these functions are overlapping in nature i.e. they are highly inseparable. Each
function blends into the other & each affects the performance of others.
Planning: The process of setting goals, developing strategies, and outlining tasks and
schedules to accomplish the goals.
2. Organizing:The second of the managerial functions is organizing. This step requires Melissa
to determine how she will distribute resources and organize her employees according to the plan.
Staffing: The selection and training of individuals for specific job functions, and charging them
with the associated responsibilities.
Directing:A basic management function that includes building an effective work climate and
creating opportunity for motivation, supervising, scheduling, and disciplining.
Controlling: It implies measurement of accomplishment against the standards and correction
of deviation if any to ensure achievement of organizational goals.
Interpersonal role:The roles of combining three works dealing with people is called
3. Informational role:
The roles of related these works which involve the processing of management is called
The roles of such kind of activities which relate primarily to make decision.
Level Of Management:
Top managers: Top level managers create the organizational goals, overall strategy and
Middlemanagers: They got instructions from top manager and supervise the first line
First linemanagers: They supervise and co-ordinate the activities of operating employees.
4. Skills of Managers:
Conceptual skill: These skills remain in top managers. To face irregular and complex crises
or to take decisions.
Interpersonal skill: The ability to communicate, motivate or understand the people are called
interpersonal skill. Normally it played by middle managers. This skill should have in every level
Technical skill: The skill necessary to accomplish the specific kind of work being done in an
Process of Management
Planning: Setting the4 organizational goals and how best to achieve them.
Organizing:Determining how best to group activities and resources.
Leading:Motivating members to work in best interests of the organization.
Controlling: Monitoring and correcting on going activities to facilitate goals attainment.
5. The Science and Art of Management
F.W. Taylor - “Art of knowing what you want to do and then seeing that it is done the best and
Peter F. Drucker –”Management is work and as such it has its own skills, its own tools and its
Science provides the knowledge & art deals with the application of knowledge and skills. A
manager to be successful in his profession must acquire the knowledge of science & the art
of applying it. It is called an art because managing requires certain skills which are personal
Why do we study management?
Good management skills are essential in any working environment. All industries and
organisations require effective managers that can plan and oversee the activities of the
organisation, make sure that everything runs smoothly, and make sure that staff members are
There are many different reasons why people choose to study management:
By studying management, you can learn how to manage other people, as well as
how to interact with people on a professional level.
It can increase your confidence in your managerial abilities.
A management course can teach you how to be more effective and efficient in
anything that you do.
You can learn about how organisations work and how they are structured.
It can help increase your employability and can help you to make progress in your
career. It can also increase your income potential.
It can teach you how to be a better leader.
You can gain valuable skills that will be of use to you in any field of work, as
well as in your personal life.