A practical day seminar to hear the experiences and share the findings of initiatives designed to improve patient, consumer and carer engagement in healthcare. Hear presentations on: Approaches to governance that actively involve consumer and carer perspectives Successful systems and processes for engaging consumers and carers in health care service delivery and health care decision making Strategies and models where consumer and carer engagement has led to Service or care redesign and/or delivery that better meets expressed needs Improved patient safety and quality of care Improved patient experience, increased satisfaction Increased capacity to deliver patient centred care Providing feedback to consumers and carers about the impact of their contribution