HR has lost their seat at the strategy table. To get it back, they need to focus on strategic KPIs rather than operational metrics.

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Using KPIs to prove return on the people investment.
Prepared by:
Julie Holmes
Director of Strategy
insightsoftware.com || Hubble
Advancing Your “People” Value

2. Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com
international. All Rights Reserved@julie_m_holmes
Hubble® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved
• Be able to identify tactical HR metrics vs strategic HR metrics
• Connect HR to company strategy effectively and CONTRIBUTE to it
• Articulate how HR KPIs tie to company performance
Presentation Overview
Managers and HR teams continue to struggle with the
measurements that prove a return on their people and
their activities. Historical measures around hours of
training, time to hire, employee turnover and more don’t
necessarily tie to company performance. This
educational session will go beyond the basic metrics of
“here’s what we do” to “here’s the value it delivers”. Our
HR and Analytics experts will show you what really
matters when you measure HR and how you can use
that make the case for advancing the people value in an
organization.
At the end of this session you will:

3. Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved
3
http://www.globoforce.com/gfblog/2013/16-hr-metrics-to-track/
HR has lost their
voice at the
strategy table.

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The HR Focus
Find the Right
Employees
Support the
Employees
Keep the Right
Employees
Advise the Business
on People

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The Keyword is “RIGHT”
RIGHT
is not…
All people that
have applied or
been hired
All people that
have been with
the company
forever
All people that
have done
whatever

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What is RIGHT? Start with STRATEGY.
What does the company
need to accomplish?
Who do they need to
get it done?
What skills do they
people need for it?
How can we make sure
they are the right
people?

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Operational vs Strategic Metrics
OPERATIONAL
Efficiency
STRATEGIC
Effectiveness

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Operational HR Metric Examples

9. Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com
international. All Rights Reserved@julie_m_holmes
Operational HR Metric Examples
HEADCOUNT TURNOVER

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international. All Rights Reserved@julie_m_holmes
Operational HR Metric Examples
REVENUE PER EMPLOYEE

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international. All Rights Reserved@julie_m_holmes
Operational HR Metric Examples
EMPLOYEE
SATISFACTION
TIME TO HIRE

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international. All Rights Reserved@julie_m_holmes
Operational HR Metric Examples
EMPLOYEE CHURN

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international. All Rights Reserved@julie_m_holmes
Operational HR Metric Examples
TRAINING $ PER EMPLOYEE

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Strategic HR Metric Examples

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international. All Rights Reserved@julie_m_holmes
Strategic HR Metric Examples
KEY EMPLOYEE
RETENTION
EMPLOYEE
ENGAGEMENT

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international. All Rights Reserved@julie_m_holmes
Strategic HR Metric Examples
Employee
Advocacy (Before,
During, After)
Candidate Source
Yield Ratio
Training ROI
(Value)
Quality of New
Hires
Resignation Rates
by Department
Strength of
Company Values
Avg Workforce
Age/Retirement
Projections
Team
Performance
Metrics

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A few more things…

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HR Cross Team Initiatives
Getting Sales
(and Other Depts)
to Help HR
HR Providing
Consultancy to
Depts

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Help to SET & OWN Strategy
Sit at the table
and
participate!
Ask the
challenges &
opportunities

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international. All Rights Reserved@julie_m_holmes
You’re right! This is fascinating!
Interested in learning more about getting from
Data to Information and Information to Insight?
Interested in Hubble?
Learn more about Hubble for Business Performance
Management. – Visit our website or talk to one of us.
www.gohubble.com
Interested in KPIs, Dashboards and stuff?
Stop by and give me your email address and I’ll make sure
you are invited to our upcoming webinar series.
Want to get invited to my TED talk (someday)?
Better connect with me on LinkedIn, follow me on Twitter
or buy me a drink at the bar. julie.holmes@gohubble.com

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Prepared by:
Julie Holmes
Director of Strategy
insightsoftware.com || Hubble
Measuring What Matters: Get It Together
Aligning Everyone to KPIs that Matter