J. Fernandez

Greater New York City Area United States

CRM Program Manager

Manufacturing

Over fifteen years of professional experience including leadership roles in project & program management, and business process optimization. Projects allow opportunity to combine my technical expertise, cross-functional facilitation skills, and project management experience to lead all aspects of projects from initiation to completion. Areas of expertise include Process and Productivity Improvement, ITIL, Full Life-Cycle Project Management (PMBOK), CRM Implementation, Process Optimization, Data Analytics, Program/Project Management Office, Product Life-Cycle Management, Quality and Risk Management, and Software Development Life Cycle.