This document discusses smart cities and digital government. It defines what makes a city smart, such as being data-driven, sensor-fed, broadband enabled, location-based, and relying on analytics and visualization. It examines perspectives for building smart communities and digital infrastructure. Examples of smart initiatives are provided, and it explores what digital government means for citizens, customer experience, and integrated service delivery. The document advocates for collaboration between cities, government, and other stakeholders to take a holistic approach to building smart, digital ecosystems.

1. Jury Konga, Open North Associate
– Open & Smart Cities
May 3, 2017
Smart Cities & DigiGov
- on the Road to Reality
2017

2. Jury Konga
Open North Smart City - DigiGov 2
Do you work
in a Smart City?

3. Jury Konga
Open North
Smart is …
Smart City - DigiGov 3
Data Driven

4. Jury Konga
Open North
Smart is Data Driven
• Without data – there is
no map, no analytics, no
visualizations, no Smart
• Personal, Open, Big, All
- most already digital
• Data volumes growing
exponentially
• Opportunities for
innovation & discovery
grow as data grows
4
Not to scale
Smart City - DigiGov

5. Jury Konga
Open North
Smart is …
Smart City - DigiGov 5
Standards Based

6. Jury Konga
Open North
Smart is Standards Based
• Smart Cities rely on many different types of
standards to work!
• Standards can be open (open license,
transparent standards process, consensus-
based) or closed (proprietary, restrictive
license, costly, inaccessible standards process)
• Governing actors of Smart City standards
include: ISO, ITU, JTC1, IEC, OASIS, etc.
• Smart Cities implement standards to:
 Ensure a common understanding of terms
 Benchmark and compare performance
 Interoperate information across discrete
systems
 Avoid vendor lock-in/foster competition
Smart City - DigiGov 6
Figure’s source: International Telecommunications Union
Focus Group – Smart and Sustainable Cities
Source: Rachel Bloom
Smart Cities Lead, OpenNorth

7. Jury Konga
Open North
Smart is …
Smart City - DigiGov 7
Sensor fed

8. Jury Konga
Open North
Smart is Sensor fed
Smart City - DigiGov 8
• Machine & People
Sensors for
• Air pollution
• Fire detection
• Water quality
• Smart parking
• Traffic congestion
• Waste management
• Golf course
conditions

9. Jury Konga
Open North
Smart is …
Smart City - DigiGov 9
Broadband enabled

10. Jury Konga
Open North
Smart is Broadband Enabled
Smart City - DigiGov 10
SouthWesternIntegratedFibreTechnology

11. Jury Konga
Open North
Smart is …
Smart City - DigiGov 11
Location Based

12. Jury Konga
Open North 12
Smart is Location Based
Source: Deloitte government-2020.dupress.com/category/technology-cyber-physical-systems/
“In 2020,
computers evolve
into connected
systems that
sense, monitor,
and control
human and
physical
environments.”
Smart City - DigiGov

13. Jury Konga
Open North
Smart is …
Smart City - DigiGov 13
Analytics
&
Visualization

14. Jury Konga
Open North
Smart is Analytics & Visualization
Smart City - DigiGov 14
Source: ESRI
Source:
Source: OpenSpending, Open Knowledge International
Hmmm … #OpenAlgorithm ?

15. Jury Konga
Open North
Perspectives for a Smart City
15Smart City - DigiGov

16. Jury Konga
Open North 16
Smart City Assessment
Digital Infrastructure
Big & Open Data
Culture of Innovation
Leveraging Internet of
Everything
Optimizing Technology tools
Sustainable Economics
Building Community Wellbeing
Smart Community
How does your community
and organization align
with these traits?
Smart City - DigiGov

17. Jury Konga
Open North
Smart Planet
Local -> Global Ecosystem
• Need to address …
• Food
• Education
• Water
• Security
• Global Health
• Energy
• Environment
• Poverty
• Space
17
… everything connects to everythingSource: http://singularityu.org/impact/
Smart City - DigiGov

18. Jury Konga
Open North 18
Smart Examples
Smart City - DigiGov

19. Jury Konga
Open North 19
Digital Government
Smart City - DigiGov
Today - Province of OntarioYesteryear (2002) … e-Government

20. Jury Konga
Open North 20
Digital Government
Smart City - DigiGov
“Hello, Ontario! I am so excited to join an incredible team of
passionate people, with wicked digital skills, who are working
hard to create change and bring user-focused designand
internet-era ways of working to government. Making
government services simpler and easier to use will have a huge
impact on people’s lives — I can’t wait to get started.”
Hillary Hartley
Chief Digital Officer

21. Jury Konga
Open North
Digital Government
- the Digital Citizen
• The need for digital literacy
• Real-time mobile service delivery
• Leveraging citizens as sensors
• Co-designing & co-developing
• What about the non-digital citizen
Smart City - DigiGov 21

22. Jury Konga
Open North
Digital Government
- the Customer Experience
“Designing Digital Organizations” Boston Consulting Group
Perspectives
Addressing customer experience:
• Digital companies address the total customer experience.
• Digital companies integrate digital and physical elements
• The customer experience becomes the primary driver of
product and service design.
• They rely on ready access to customer data.
• They use state-of-the-art digital interface design.
• They exploit social media and communities.
Smart City - DigiGov 22
Source: Carp Diem Valuenet

23. Jury Konga
Open North
Digital Government
- being Transformative
23Smart City - DigiGov

24. Jury Konga
Open North 24
Digital Government
- Integrated Service Delivery
Service One (2.0)
- The Service
Coordinator
Integrated Service Delivery “Engine”
Process C
Process
B
Process A
Standardized Processes, Protocols
and Knowledge Base
Business
Knowledge
Database
Service Requests
Requests from MyGovID
(Facebook, LinkedIn, Twitter)
Source: From a Social to a Service Web, 2009. www.slideshare.net/jkonga
1
2
3
3
Smart City - DigiGov

25. Jury Konga
Open North
Food for thought …
25
• Smart Cities & Digital Government
– capacity & priorities directly impact citizens
• Establish a “Smart” ecosystem with staff, politicians, citizens, academia
and business
• Leverage the power of geospatial data & GIS Analytics and
Visualization
• Smart Cities & Digital Gov are complementary – need a holistic
approach
• We’re all in this together – its time for us to collaborate better
… time for us to get DigiSmart
Smart City - DigiGov

26. Thank You
Jury Konga
Open & Smart Cities Associate
opennorth.ca/
jury.konga@outlook.com
Twitter @jkonga
Skype jury.konga
www.slideshare.net/jurykonga