Measurement of quality status of projects for construction company.

1. K. K. PATHAK
Measurement of Project Quality
Performance for Construction
Industry

2. Necessity to Measure Quality
Performances
 To understand quality standard of the projects /clusters/zones
and quality up gradation or degradation at specific interval
,i.e, every month
 To Understand Overall organizational standard of quality.
 To Compare Ratings of different projects ,zones , cluster etc.
and to identify strength and development areas.
 To identify specific issues to be monitored.
 To identify trends of projects/clusters/zones.
 Benchmarking of organizational requirement and grouping of
projects.
 Initializing Quality Enhancement Area and out come of special
initiatives.
 To use quality rating in overall projects performances and
individual performance approval
 To understand efficiency or accuracy of organization rating by
comparing with ratings done by other agencies.

3. Factors to Identify Measureable
Parameters Series of Incidents or Issues which effects
projects credibility and name
 Series of Incidents and Issues which effects
organizational credibility.
 Issues pertaining to delayed product
realization.
 Issues retaliated to delayed payment for the
deliveries.
 Issues related to possible future
complications and bottle neck for project
closing .
 Issues related to higher rectifications and
rework cost, which intern reduce profitability.

4. Identification/Scoring criterias/
Weightage
 Next to Identification of Parameters Scoring
criteria to be finalized for each parameters.
 Scoring criteria to be fixed with the
management based on bench marking and
present status of projects in each parameters
for groups of very reputed, medium level and
underperformed Project.
 Each parameters have varied implications on
projects performance , hence score against
each parameter need to be linked with
weightage to arrive at an overall score

5. Measureable Quality
Parameters
Initial Measurement
 Quality Organization and Lab set up.
 Design Mix and Source approval status.
Continuous Measurement
 PQP /ITP and IMS implementation Status
 Readiness of records and checklist for
certification of R/A Bills
 Surface Finish and physical Quality of products
 % age of NCR open Vs. NCR raised.
 % age of Cum Repair materials cost Vs. Cum
Invoiced Value
 % age of Cum hold up & debit amount Vs Cum
Invoiced Value

6. Measurement of mobilization or
Set up Activities
 Quality Organization and Lab set up.
 Design Mix and Source approval status.
Above two parameters are basically related to
project initialization and start up , hence these
are measured in descriptive manner and not
accounted for continuous evaluation.

7. PQP/ITP & IMS Implementation
 This parameter is measured by physical site
visit , checking of records and scoring by
Auditors/ HO/ZO quality representative.
 Weightage of scoring for implementation is
20 % for overall scoring.

8. Surface and Physical Quality of Products
 This parameter is measured by physical site
visit , inspection of products and scoring by
Auditors/ HO/ZO quality representative.
 Weightage of scoring for implementation is
30 % for overall scoring.

9. Availability of Records for Certification of
R/A Bills.
 This parameter is measured by physical site
visit , checking of records and scoring by
Auditors/ HO/ZO quality representative.
 Weightage of scoring for implementation is
10 % for overall scoring.

10. OPEN NCR
 % AGE OF OPEN NCR counted of total issued
NCR issued
 Criteria for scoring are finalized.
 4% Open =10, 10 % Open = 5 and
proportional
 Weightage of scoring for implementation
is 20 % for overall scoring.

11. Repair Materials Cost Vs. Invoiced
Value
 % age Cumulative Repair Materials against
Cumulative Invoiced value is Calculated
 Criteria for scoring are finalized.
 Less than 0.075=10,less than 0.1%=7, More
than 0.15%=5 or less. (For Milan 0.2 % or less=
10.0.35%=0) and proportional.
 Weightage of scoring for implementation is 10 %
for overall scoring.

12. Withhold & Debited Amount
 % age of Cumulative withhold and Debited
Amt. Against Cumulative Invoiced Value is
calculated
 Criteria for scoring are finalized.
 Cumulative hold or debit ,less than 0.2%=10,
0.6% or more= 5 or less)
 Weightage of scoring for implementation
is 20 % for overall scoring.

13. Overall Representation of
Parameters and Criteria
Material
s / RMC/
Mix
Design
Approva
l and
status
Material
Testing
Laborator
y &
Quality
Org.
PQP
Impleme
ntation (
As per
observat
ion of
QH/RQH)
Product /
Finish
Quality
Rating
( As per
inspectio
n of
QH/RQH)
Timely
Compliance
and
submission
of all
records like
IR/pour
records/ test
reports etc.
( pertaining
to
certification
of our R/A
bills)
% N.C.
Open
( 4% or
less=10,
10 % = 5)
% Cost of
Repair of
Invoice
Value (
Less than
0.075=10,le
ss than
0.1%=7,
More than
0.15%=5 or
less..
Amonut
withheld /
debited
for qulity
reasons(
cumulativ
e hold or
debit
,less than
0.2%=10,
0.6% or
more= 5
or less)
Final
Quality
Rating
20% 30% 10% 10% 10% 20%

14. Sample Score Sheet
Materials / RMC/
Mix Design
Approval and
status
Material
Testing
Laboratory &
Quality Org.
PQP
Impleme
ntation (
As per
observati
on of
QH/RQH)
Finish
Qualit
y
Rating
( As
per
inspec
tion of
QH/R
QH)
Timely
Complia
nce and
submissi
on of all
records
like
IR/pour
records/
test
reports
etc (
partainin
g to
certificati
on of our
R/A bills)
% N.C.
Open
(
4%=10,
10 % =
5)
% Cost of
Repair of
Invoice
Value (
Less than
0.075=10,l
ess than
0.1%=7,
More than
0.15%=5
or less..
Amonut
withheld /
debited for
qulity
reasons(
cumulativ
e hold or
debit ,less
than
0.2%=10,
0.6% or
more= 5
or less)
Averg
Quality
Rating
Grade
QA/QC MIS Report :: 01 /10 / 2016,
Sept,2016
Reamrks
Code Client Project Location
20% 30% 10% 10% 10% 20%
Approved 5 6 6 8 3 8 10 6.10 B
Approved 6 8 7.25 8 10 8 10 7.58 A
Approved 7 7 6.5 8 0 1 5 4.45 5.98 C
Approved 6 5 7 8 10 1 3 4.80
A
grade
4
C
Approved 7 8 8.5 8 10 10 10 8.15
B
grade
1
A
Approved 6 8 8.5 7 10 10 10 8.15
C
grade
4
A
Approved 7 5 7 7 7 0 10 5.80
Approved 7 6 6 7 10 10 10 7.00
Total 270.88
A+= 8.5<, A= 7-8.5, B=5-7.0, C=5>
Numb
er of
active
projec
ts
39
Overal

15. Sample Quality Trends

16. Thank You
Lets make QUALITY the way
of our life