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5 Capabilities that Characterize Technology Innovators

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Assess how "digitally savvy" is your organization.

Publié dans : Technologie
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5 Capabilities that Characterize Technology Innovators

  1. 1. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 0 capabilities that characterize technology innovators 5
  2. 2. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 1 You can use these five capabilities as a diagnostic framework to assess how “digital savvy” your organization is right now – and what to do next. capabilities that characterize technology innovators5
  3. 3. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 2 capabilities that characterize technology innovators Strategy embedded with digital DNA1 5
  4. 4. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 3 • Senior leadership has a vision for digital transformation • Strategy recognizes the need to respond to digital • There’s not a digital strategy layered on top of an enterprise strategy – they are one in the same • Board-level visibility into threats and opportunities • Infuse the culture with digital DNA capabilities that characterize technology innovators5 Strategy embedded with digital DNA
  5. 5. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 4 Critical mass of digital talent2 capabilities that characterize technology innovators5
  6. 6. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 5 • Develop strategic partner relationships • Create talent pools combing a mix of internally developed experts, external hires, strategic partner resources, and contingent labor • Leverage existing talent through centers of excellence and digital acceleration teams • Use a digital business road map to make it easier to identify and fill talent gaps capabilities that characterize technology innovators5 Critical mass of digital talent
  7. 7. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 6 3 Digital first processes capabilities that characterize technology innovators5
  8. 8. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 7 • Quality measured by user experience • Flexible and agile process development • Multi-device, multi-mode, and multi-channel support • Analytics-driven quality assurance capabilities that characterize technology innovators5 Digital first processes
  9. 9. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 8 4 Flexible sourcing and infrastructure capabilities that characterize technology innovators5
  10. 10. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 9 • New platforms must be: • Secure enough to protect against cyber-attacks • Resilient enough to eliminate outages and support 24/7 operations • Agile enough to accommodate swings in demand, scaling up or down • Virtualize as much of the infrastructure as possible • Support automated provisioning to improve overall resiliency capabilities that characterize technology innovators5 Flexible sourcing and infrastructure
  11. 11. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 10 5 Governance fit for purpose capabilities that characterize technology innovators5
  12. 12. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 11 • Engage business leadership in the decision process • Map decision rights and accountabilities to outcome owners • Manage risks by balancing returns against level of potential harm • Document standards, approaches, policies, evaluation and approval processes for digital • Continually re-visit digital strategies and governance in light of the changing landscape and disruptive technologies capabilities that characterize technology innovators5 Governance fit for purpose
  13. 13. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 12 capabilities that characterize technology innovators5 Sample digital business aptitude assessment
  14. 14. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 13 capabilities that characterize technology innovators5 Pace of Adoption Low High Limited Broad Skeptic Opportunist Follower Exploiter Vision Archetypes help you understand where you are
  15. 15. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 14 capabilities that characterize technology innovators5 Business archetypes help provide context Exploiter Attribute Value Leadership CEO and Board Digital Strategy Top-down, enterprise wide Funding Enterprise level, multi-year digital business budget Execution Cross-functional digital business teams drive innovation CIO Role Visionary, consultant and collaborator Opportunist Attribute Value Leadership Individual business unit heads Digital Strategy Opportunistic and siloed Funding Limited, funded by individual business units Execution Quick projects using mostly external resources CIO Role Supportive Follower Attribute Value Leadership CEO and Board Digital Strategy Evolving, conservative, low-risk Funding Enterprise level for specific projects Execution Managed centrally with mostly external resources CIO Role Implementer Skeptic Attribute Value Leadership None Digital Strategy None, none planned Funding No budget for digital Execution None or rogue projects CIO Role Not involved
  16. 16. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 15 1. Map out a digital business agenda 2. Identify your current digital business archetype and determine if you need to change 3. Assess your digital business aptitude and perform a gap analysis 4. Begin assembling a digital business team capabilities that characterize technology innovators5 Four things CIOs can do to get started
  17. 17. © 2015 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 16 Get started For further information about how KPMG can help your business, please contact us: Matt Bishop Principal, Global CIO Advisory Leader 214-840-2749 mbishop@kpmg.com To learn more: Marc Snyder Advisory Managing Director, CIO Advisory 978-807-0522 msnyder@kpmg.com Rick Wright Principal, CIO Advisory 617-988-1163 richardwright@kpmg.com Download: The Visionary CIO which explores how CIOs can become evangelists for innovation in the C-suite. Or visit the CIO Agenda website.

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