Salesforce Admin Group, Trichy
 How to clear the Salesforce interview?
 What is the difference between declarative and coding concept?
 Is Admin area have opportunities?
 Why do I join Admin Group?
 What are the roles and responsibilities in Admin area?

Kadhar Basha J
Salesforce Developer
MST Solutions
- Kadhar Basha J
Salesforce Admin Group, Trichy Leader

Kiruthiga Balakrishnan
Technical Lead
MST Solutions

Agenda
 Introduction
 Salesforce Implementation Team Structure
 What does a Salesforce Administrator do?
 What skills employers are looking for?
 Preparing for Admin Interview
 Sample interview questions

Introduction
How a Salesforce implementation is done in real time?
What does a Salesforce
Administrator do?
Expectations for Salesforce
Admin Role?
How to prepare for Salesforce Administrator Positions?

Team Structure
BusinessExecutiveSponsor
IT Executive Sponsor
Subject Matter Expert
(SME)
Engagement Manager
Project Manager
Business Analyst
Solution Consultant
SalesforceAdministrator

Team Structure
Role Customer Partner
Business Executive Sponsor
IT Executive Sponsor
Subject Matter Expert (SME)
Engagement Manager
Project Manager
Solution Consultant
Salesforce Administrator

● Manage Salesforce security including roles, profiles,
sharing rules, workflows and groups.
● Manage operational requests and reporting
including customer analysis and troubleshoot
issues
What does a Salesforce Administrator do?

● Work closely with functional leaders, organizational
units, and subject matter experts
● Complete regular internal system audits and prepare
for upgrades
● Manage Salesforce.com data feeds and other
integrations
What does a Salesforce Administrator do?

● Technical and Functional capabilities
● Strong understanding of the platform, with the ability to build custom apps
and objects, formula fields, workflows, custom views,
and other content of intermediate complexity
● Ability to critically evaluate information gathered from
multiple sources and distinguish user requests
What skills employers are looking for?

● Ability to periodically check and suggest changes that should be made
to the platform to improve the execution of business processes.
● Ability to assess the impact of new requirements on Salesforce.com
● Strong understanding of Salesforce.com best practices and
functionality
● Excellent communication skills and collaborates well with multi-
functional teams.
What skills employers are looking for?

How to start a career as a Salesforce Admin?
 Signup for Trailhead, learn in-demand skills
 Certifications - earn resume worthy credentials
 Join Trailblazer community for mentorship
 Follow Salesforce Release updates

● Trailheads & Certifications enough to get a job?
● Preparation – Practice, Practice, Practice
● Basic Concepts & Advanced Concepts
● Technical & Practical Questions
● Domain Knowledge
Preparing for Admin Interview

Sample Interview Questions

● What are governor limits?
● Explain field indexing? Which field cannot be added as a custom index? Which
fields are automatically indexed?
● When do we use Data Loader?
● Differentiate Profiles & Permission Sets
● How can "grant access using hierarchies" be changed in standard objects?
Sample Basic Admin Interview Questions

● What are the different types of Sharing Rules in Salesforce and explain them?
Can you use sharing rules to restrict data access?
● In what order would you migrate Leads, Contacts, Accounts and Opportunities
● Give any five reasons for loss of data in Salesforce
● What are different Levels of data access in Salesforce?
● How to restrict record access using Sharing rules?
Sample Advanced Admin Interview Questions

● If a user does not have access to a specific record type, will they be able
to see the records that have that record type?
● If OWD is set to Private for all objects, how will allow a set of users to
access all of the accounts in the org?
Sample Scenario Based Questions

● Suppose if a record meets workflow criteria for time based workflow
action, the action goes in queue. Later, before the time based action is
triggered, the same record gets modified and the criteria previously
met is changed and now it does not meet the workflow criteria. What
happens to the time based action placed in Queue?
Sample Scenario Based Questions

● In Partner Community, external user is having appropriate OWD and
Profile Settings for Opportunity or consider any other Object. However
they are getting insufficient privilege access, what might be cause of
this error ?
Sample Scenario Based Questions

1. How many types of objects available in Salesforce?
● One
● Two
● Three
Answer : Three
2.Sales Process belongs to which standard object?
● Case
● Lead
● Opportunity
Answer : Opportunity
Time to win prizes

3. Is it possible to have the standard object as a child in an MD
Relationship?
● Yes
● No
Answer : No
4. Find the Odd man out
● Profile
● Sharing settings
● Permission set
Answer : Sharing settings

5. Which action is not available in process builder compared to the flow
builder?
● Email alert
● Post to chatter
● Submit for approval
● Delete record
Answer : Delete record
6. How many standard objects supports data import wizard?
● 3
● 5
● 4
Answer : 5

7. How many standard objects that supports mass delete records?
● 4
● 6
● 8
Answer : 8
8. What are the objects that supports WhoId in Salesforce?
● Account & opportunities
● Contact & lead
● Case & custom objects
Answer : Contact & lead

9. Which option allows you to add same pick list values across all objects?
● Global value set
● Picklist value sets
● Custom settings
Answer : Picklist value sets
10. How many types of pages available in salesforce lightning?
● Two
● Three
● Four
Answer : Three