Presented by Karyn Ross, Founder, CEO, President at The Love and Kindness Foundation Jessica House, Founder at LightHouse Counselling and Wellness I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5Cs of psychological safety. During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation, and improvement. Everyone will receive a copy of the 5Cs document following the session.

1. How to Create
Psychological Safety at
Work Using the 5Cs
Hosted by
Host: Mark Graban
Senior Advisor
KaiNexus
Karyn Ross
Jessica House
Our Presenters:

2. About Jessica House
• Experienced counselor and coach
• Diverse background that includes
mental health services, leadership, and
lean management
• Master’s in Counselling Psychology
• Started her own business,
Lighthouse Counselling and Wellness

3. About Karyn Ross
• Artist, internationally acclaimed speaker,
award-winning author, consultant, coach,
and practitioner
• Owner of KRC (Karyn Ross Consulting)
• Founder and President of the Love and
Kindness Project Foundation
• Author of books including the new book
The Kind Leader

4. The 5Cs of
Psychological
Safety
Jessica House
LightHouse Counselling and Wellness
Karyn Ross
Karyn Ross Consulting

5. In Lean, 5S focuses on physical safety.
But what about psychological safety?
All organizations need a system to ensure team members feel
emotionally and psychologically safe. Caring for people’s
mental health is the basis of psychologically safety, which is
the prerequisite for learning, growth, innovation, and
improvement.
That’s why we created the 5Cs of Psychological Safety…
© 2021 LightHouse Counselling and Wellness & Karyn Ross Consulting

6. C1 - Clear Expectations
Leaders need to set clear expectations
for their employees. This applies to
work expectations and the necessity of
raising individual and organizational
psychological safety and mental health
concerns.
© 2021 LightHouse Counselling and Wellness & Karyn Ross Consulting

7. C2 – Connect Regularly
Leaders need to ‘check in’ at least
once a day to see how their team
members are doing. As human
beings, we need connection to feel
our best, do our best, and be our
best.
© 2021 LightHouse Counselling and Wellness & Karyn Ross Consulting

8. C3 – Care Genuinely
Leaders need to care genuinely
about the psychological safety of
their team members. Pretending to
care about people when the bottom
line is most important doesn’t
create a psychologically safe
atmosphere.
© 2021 LightHouse Counselling and Wellness & Karyn Ross Consulting

9. C4 – Consistent Kindness
Leaders who act kindly create trust.
Leaders who act unkindly create
fear. When leaders are
inconsistent, team members don’t
feel safe because they don’t know
what to expect. Consistent
kindness is key.
© 2021 LightHouse Counselling and Wellness & Karyn Ross Consulting

10. C5 – Coregulate
In stressful times, by regulating
their own emotions, leaders help
people move to a place where they
feel safe and secure again. We
coregulate using verbal and non-
verbal feedback received from
those around us.
© 2021 LightHouse Counselling and Wellness & Karyn Ross Consulting

11. For more information about the 5Cs and about the relationship
between Lean and Mental Health, please reach out to:
Jessica House Karyn Ross
LightHouse Counselling and Wellness Karyn Ross Consulting
Jhouse@lighthousecw.ca Karyn@karynrossconsulting.com
© 2021 LightHouse Counselling and Wellness & Karyn Ross Consulting

12. Announcements
(Then Q&A)

13. Future Webinars
Register to get updates via email:
www.KaiNexus.com/webinars

14. Other Resources
blog.KaiNexus.com
KaiNexus.com/webinars

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16. Q&A
• Web:
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– blog.kainexus.com
– https://karynrossconsulting.com/
– https://www.lighthousetms.com/
• Webinars on Demand:
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Karyn Ross
Jessica House