In this webinar, internationally renowned author, speaker and coach Dan Markovitz dives into his new book, "Building the Fit Organization," distilling the lessons from the Toyota Production System into six core concepts, and couching them in the easily understandable language of physical fitness and athletic excellence—no Japanese, no English jargon, and no off-putting references to car companies.
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Watch Webinar on Turning Ideas into Improvements
1. Host: Mark Graban
VP of Customer Success
mark@kainexus.com
@markgraban
Presenter: Dan Markovitz
Author & Consultant
dan@markvovitzconsulting.com
@danmarkovitz
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25. I thought we were supposed to
come up with ideas for reducing
costs. I couldn’t think of any. But
when you explained that kaizen
was about saving time, making our
work easier, and improving patient
care, I realized I had a lot of ideas
after all.
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26. Who am I to tell the customer his jacket is ugly?
- Ed Schmults, CEO, Wild Things Gear
“
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27. Bilder & De Clercq (Amsterdam)
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32. Function Sample Process Metrics
HR · # of times an interview was rescheduled
· % of new hires that have everything ready
on their first day (computer passwords,
keys, etc.)
Surgery (healthcare) · hospital acquired infection rate
· OR utilization rate
· # of times procedures were
delayed/rescheduled due to incorrect
patient prep
Product development · # of spec changes after finalization
· % of sales samples delivered on time
· time from concept to first prototype
Customer service · customer satisfaction
· time required to respond to inquiries
· customer renewal rate
Manufacturing line · machine downtime
· defect rate
Finance · % of A/R less than 90 days
· time to cash
Process-Oriented KPIs
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33. 1. Commit to improvement
2. Increase value. Don’t cut
costs.
3. Think horizontally.
4. Standard work.
5. Visual management.
6. The coaching triangle.
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65. You can’t just send a memo.You’ve
got to lead it. Show them by
example, do it on the shop floor.
Learn by doing.
- Art Byrne,
The LeanTurnaround
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