1. 1
CURRICULUM – VITAE
K A M L E S H - L A L L A
PERSONAL DETAILS
Phone No.: +27 82 357 1731 Email: kamlesh.lalla.29@gmail.com
Drivers License: Code B ID Number: 83 09 29 506 7083
ACADEMIC QUALIFCATION
Tertiary Education
Year: 2009 – 2004
Damelin CollageInformation Technology (PC Support)
Johannesburg – South Africa – Gauteng – Braamfontein
Subjects:
1. PC Technologies: Core (A+)
2. PC Technologies: OS (A+)
3. Network Technologies (N+)
4. MicrosoftWindows XP
5. MicrosoftOfficeXP (Complete Package)
6. Html 4 Programming (Web Design)
7. Adobe Photoshop 7 Level 1 & 2
8. LivingOnline(INTERNET)
Secondary Education
Year: 2003
Nirvana Secondary School (Grade 12)
Johannesburg – South Africa – Gauteng – Lenasia
Subjects:
1. English (1stlanguage)
2. Afrikaans (2nd language)
3. Geography
4. Business Economics
5. Biology
6. Computer Typing

2. 2
EMPLOYMENT HISTORY
1. MA Mithal Aluminum and Glass – Kiasha Park, – Lenasia South
Period of Employment: 06/2004 – Current
Position: Assistant
Duties
Measurement of window panes and shop fronts
Customer Quotations
Stock Take
General ClientEnquires
Followup phone calls
Site Visits
Reference:
Business Owner: Mr. Sheelin Mithal
MobileNumbers: 073-318-9493
Tel: (011) 051-9696
E-mail:sheelin@mithalaluminium.co.za
2. KRB Picture Framers and General Dealers – Johannesburg CBD
Period of Employment: 01/2016 – 06/2016
Position: PictureFramer & Salesman
Duties
Quotations on frames
Stock Take
Administration
General Sales (Day to day)
Customer Service: Provideassistance:(General enquires)
Reference:
Business Owner: Mr. Narendra Lala
MobileNumbers: 082-932-3406
Tel: (011) 334-1989
E-mail:krbpictureframers@gmail.com

3. 3
3. ABSA Contact Centre – Auckland Park – Johannesburg
Period of Employment: 02/2008–10/2015
Position: ABSA Enterprise BankingConsultant
Duties:
Inbound and Outbound
Deliveringa personalized serviceto clientbase
Customer enquiries
Cross selling
Achieve Targets
Customer Satisfaction & Services
Stay informed of policies and procedures
Traininginterventions
Broadeningproduct sales & risk knowledge
Ensure adherence to SLA’s
2IC Role in absence of a supervisor
Reference:
Team Leaders: Mrs. Chantel Robbins;Mr. Yaghya Sahabodien
MobileNumbers: 084-581-8020 082-212-9314
E-mails: chantelr@absa.co.za;yaghya.sahabodien@absa.co.za
4. ABSA Contact Centre – Auckland Park – Johannesburg
Period of Employment: 02/2008–10/2015
Position: Seconded Team Leader - Enterprise Banking
Duties:
Monitor & control team consultants
Track performance variances on team consultants
Make recommendations for improvingproductivity
Allocateduties to consultants:inbound/Outbound
Ensure that the team understands all compliancerequirements
Consolidatethe data received from the Consultants:Inbound/Outbound
Drive performance to achievean Inbound/Outbound targets
Perform people management functions:
 workforce planning
 talent management and succession planning
 mentoring and coaching
 management of disciplineand grievances
 performance development
 reward and recognition management
 trainingand development
Reference:
Team Leader: Mr. Shaheen Zairoodin
MobileNumber: 073-435-5094
E-mails: Shaheen.Zairoodin@absa.co.za

4. 4
5. ABSA Contact Centre – Auckland Park – Johannesburg
Period of Employment: 07/2006 – 02/2008
Position: ABSA Internet Access (AIA) and ABSA MobileBanking/Internet BankingConsultant
Duties:
Provideexcellent customer service
Execute all clientrequests accurately
Share methods with rest of team to continuously improveclientservicelevels
Monitor personal effectiveness
Identifyingopportunities to cross sell
Team player and contribute to initiatives
Reference:
Team Leader: Mr. Shayam Vassan
MobileNumber: 073-675-5123
E-mail:Shyam.Vassan2@absa.co.za
6. Inamandla IT - Ormonde – Xavier – Johannesburg
Period of Employment: 04/2005 – 05/2006
Position: Hardwareand Software Support – Technician & IT Sales
Duties:
General Sales
PointOf Sales Installations
Support client’s hardware& software issues
Upgradingworkstations (PC’s)
InstallingOperatingSystem(All Windows OS)
Loadingusers software and applications
Installingof Networks for clients (Networking of pc’s)
Installation of Local and Network printers
Building/RebuildingLaptops and Desktops
Reference:
Manager: Mr. Ashraf Jamal
Tel: (011) 854-4956
MobileNumber: 083-307-8012
E-mail:ashraf@inamandla.co.za
7. Alexander Forbes – Benefits Administration Division – Sandton – Johannesburg
Period of Employment: 12/2004 – 04/2005
Position: AssistantAdministrator
Duties:
AssistantAdministrator for the Benefits Administration Division
Data Capturingof ProvidentFunds
ClientAssistant(General Enquires)
Providefeedback to their provident fund contribution
Reference:
Team Manager: Mr. Kevin Anthony
Tel: (011) 269-0000