Clients Are Partners Corporate Fulfillment Plastic Card Printing
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Describes the company MIXTO and all the products and services including Corporate Fulfillment Plastic Card Printing Kitting Mailing Lettershop.
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Clients Are Partners Corporate Fulfillment Plastic Card Printing
- 1. CLIENTS ARE PARTNERS February 2, 2010
- 2. PARTNERSHIP OFFERINGS MIXTO provides corporate fulfillment services and card programs (plastic or paper), plus I.T. based solutions for communicating with your clients or members. © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 3. EMPOWERING CLIENT GOALS MIXTO is client-focused We help clients: Acquire customers/members Gain more share of your customer’s business Manage your customer relationships Save money Save time costs © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 4. MIXTO PRODUCTS AND SERVICES On-line web services portal On-site I.T. for client support Print management and warehousing Data entry and order processing Data processing and management Call support Inventory management © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 5. MIXTO PRODUCTS AND SERVICES, cont’d Variable printing and options Fulfillment and lettershop services Plastic or paper card manufacturing Short run and high volume Smart card technology Virtual wallets and cards © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 6. ON-LINE WEB SERVICES PORTAL MIXTO Storefront: www.mixtoonline.com Order / make kits or products, shopping cart Extensions for customization by client Activity reporting Payment processing Library of card stock, logos, forms and collateral in colour © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 7. ON-SITE I.T. FOR CLIENT SUPPORT Specialize in design and coding new applications Ability to add extensions to existing applications Software solutions to automate processes Easy to follow documentation and instructions I.T. call-in support upon request © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 8. ALL-IN-ONE BOX SERVICES Data entry and order processing Data processing and management Return mail management Postal sortation, list hygiene Merge purge Customized programming Encryption, enhancements © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 9. CALL SUPPORT Inbound customer service, help desk, and order processing Customized database and screens Comprehensive reporting Extensive operational expertise Experienced, tenure staff © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 10. PRINT MANAGEMENT AND WAREHOUSING MIXTO coordinates and manages all marketing print requirements: Brochures, Newsletters, Cards, Inserts, etc. Goal is best product for the best price Secure facility, lockout storage Multiple destination Pick & pack centres Returns handling © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 11. INVENTORY MANAGEMENT Web-enabled, available on-line 24/7 Real-time inventory reporting, view from anywhere Current month usage, YTD usage, historical Product codes and stock types Categorize products Amount on hand Product received in © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 12. VARIABLE PRINTING AND OPTIONS Personalized/customized marketing pieces done in-house. Variable data personalization on cards and collateral in colour or black and white Short run on-demand Laser set up and form design Flexible formats (MAC, PC, PDF) © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 13. FULFILLMENT SERVICES Literature and product fulfillment, kit assembly Personalized components within kits or fully personalized Add on features: signature panels or scratch off patches Numbering and encoding cards Custom hand work Automated assembly © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 14. LETTERSHOP SERVICES Fully equipped to handle all machine processing Multi station, intelligent inserters Labeling, tabbing, affixing Poly bag and shrink-wrapping Addressed, Canada, US and International Postal Sorting 600 DPI ink jet imaging Master mailer Full bindery © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 15. PLASTIC CARD MANUFACTURING Short run, high volume Full colour CMYK or exact match PMS colours UV varnishes and laminated finishes Overprinting logos or images Computer chip cards Rush request programs Personalizing and other features © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 16. CARD ALTERNATIVES MANUFACTURING Paper integrated cards Laminated integrated cards Cards made from various stocks Key tags Card hangers and carriers Other collateral © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 17. Smart card technology and applications Open or closed applications Simple or complex configurations Memory cards and processor cards ID-1, ID-000, plus others Triple DES encryption standard Special attention to user acceptance and proper high- level design.
- 18. VIRTUAL CARD PROGRAMS Loyalty, gift card, membership programs Mobile phone applications Virtual wallet, coupons, promos Scheduled delivery and expiries QR-codes, bar codes, other Web-based accounts Program development and support © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 19. MIXTO FOUNDATIONS Privacy principles and practices Code of business conduct and ethics Information classification and handling Information security policy Transition teams and programs Third party vendor management Full auditing procedures and documentation Security is teamwork! © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 20. TRANSITION TEAMS AND PROGRAMS MIXTO approach is recommended by clients Flexible plans for all clients Immediate full conversion Phased in staged approach Client timing met Multi-level transition team © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 21. Service level agreements SLAs ensure client expectations are met. Project / program components I.T. specifications Quality, testing and approvals Scope of work, assembly of pieces Delivery expectations Reporting Distribution instructions / exceptions Back up plans Pricing structure © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 22. DISASTER RECOVERY In the event of a disaster, pandemic, terrorism or otherwise, MIXTO is prepared with a plan of action to resume business activity. Client participation required for most effective plans. Tested annually © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
- 23. NEXT STEPS Outsourcing corporate fulfillment and card production Cross promotional opportunities Reloadable gift cards Next meeting date © 2009 MIXTO Ltd. All rights reserved. All information contained herein is confidential and/or proprietary information of MIXTO Ltd. Unauthorized use and/or any disclosure is strictly prohibited.
Editor's Notes
- Acquire customers/members:Marketing initiatives with flexible implementation strategies:Cross promotional opportunitiesPurchase incentivesEmail campaignsCustomer relationship marketing design and fulfillmentGain more share of your customer’s businessImprove existing client communicationsQuality pieces get noticedRegular program enhancement initiatives are tested and proposedPromotional opportunitiesFlexible I.T. applications Manage your customer relationshipsAll-in-one-box service provided with account managers and back up supportCard programs managed on-siteMultiple point audits throughout projectCall centre supportAccurate fulfillment guaranteedSkilled production filters discrepanciesSave money. Save time.MIXTO focus is to find and share cost savingsFind efficienciesReduce turnaround timesFocus on process improvementsCentralized program controlAbility to add extensions to existing applications to fit client needs
- ON-LINE WEB SERVICES:MIXTO Storefront: www.mixtoonline.comPortal for ordering kits, products or services; Secure posting and hosting environmentShopping cart applications for kitting requests and other; Secure payment processingEfficient email distribution; Integrated internet website servicesFull range of activity reporting; Canada Post information and specificationsView and approve artwork; On-line credit applicationExtensions enabled for customization by clientOn-line real-time inventory reports;View orderdetails; Library of card stock, logos, forms and collateral Descriptions and product code numbers plus;Coloured pictures of the items;Sort by description or identification numbersON-SITE I.T. FOR CLIENT SUPPORT:I.T. specializing in design and coding new applicationsAbility to add extensions to existing applicationsSoftware solutions to automate processes; Easy to follow documentation and instructionsI.T. call-in support upon requestDATA ENTRY AND ORDER PROCESSING:Order and payment processing; Return and refund processing; Full credit card processing servicesCoupon redemption and rebate services; PO Box and return mail managementDATA PROCESSING AND MANAGEMENT:Postal sortation; Address standardization, corrections and changes; Merge purge; Customized programming; Data enhancements; List hygiene; Data encryption; Data entry and capture servicesCALL SUPPORT:Inbound customer service, help desk, and order processing; Customized database and screens; Comprehensive reporting; Extensive operational expertise; Experienced, tenure staff; I.T. upon requestPRINT MANAGEMENT:MIXTO coordinates and managesall marketing print requirements; Brochures, Newsletters, Direct mail, Financial reports, Cards, Inserts
- INVENTORY MANAGEMENT:Web-enabled, available on-line 24/7; Real-time inventory reporting, view from anywhere; Current month usage, YTD usage, historical; Product codes and stock types; Categorize products;Amount on hand; Product received inWAREHOUSING:Secure warehousing and lockout storage areas; Returns handling; Multiple destination distribution, warehousing and pick & pack centres; Incentive courier ratesVARIABLE PRINTING AND OPTIONS:Personalized/customized marketing pieces enhance client relationships. All done in-house. Variable data personalization on cards and collateral. Short run on-demand – print only what you really need. Laser set up and form design; Cut sheet laser personalization; Variable colour laser or black and white; Flexible formats (MAC, PC, PDF)FULFILLMENT SERVICES:Literature and product fulfillment; Kit assembly and distribution; Custom hand work; Automated assemblyPersonalized components within kits or fully personalized; Numbering and encoding plastic cards; Add on features for cards like signature panels or scratch off patchesLETTERSHOP SERVICES:Fully equipped lettershop to handle all machine processing; Multi station inserters; Intelligent inserters; Master mailer; Video match mailings; 600 DPI ink jet imagingPLASTIC CARD MANUFACTURING:Short run; High volume; Full colour CMYK; Exact match PMS colours; Overprinting logos or images; UV varnishes; Laminated finishes; Rush request programs; Personalizing and other featuresCARD ALTERNATIVES MANUFACTURING:Paper integrated cards; Laminated integrated cards; Cards made from various stocks; Key tags; Card hangers and carriers; Other collateral
- There are three kit types: Create New, In-stock, or Assembled. Personalized, Stock or Combo formats.For Create New kits: Please make a window that allows the client to submit notes on what they want the kit to include and give the ability to upload the components. Ask the client if the kits should be personalized. If yes, link to upload data. If no, request address where bulk kits should be shipped. Word documents, or pdfs. Please have an email pop up that will send a message to office@mixto.net with a request for quote.For In-stock kits: Please make a window that lists all available kits on a chart that give descriptions of each kit. Include on the chart kit #, Kit description. Allow the client to order the kit right from this screen, if they know this is what they want this will be a time saver. Ask the client if the kits should be personalized. If yes, link to upload data. If no, request address where bulk kits should be shipped. Then go to check out features.Give an option to go deeper. When a kit # is selected show the window you have created already with kit #, description, insert order, item name (component name) and quantity.Place the # kits want to order above the list of components, along with the update and delete kit buttons. Please include an availability message, and add to kit.When an item name (component name) is selected go to the screen you have already made and show the actual component and description.For Assembled kits: Have a button that says Create a kit. When you click that button the system assigns the new kit a number. Have a spot where the client can record a description for the kit. The layout of this page should be similar to #15 above. Except have the items numbered with empty spots that link to window selections. Give a list of items they can select. Allow the client to make a kit with 5 components. Include quantities and insert order. Ask the client if the kits should be personalized. If yes, link to upload data. If no, request address where bulk kits should be shipped. Display the components that could be chosen grouped by letters, envelops, inserts/buck slips, brochures, sell sheets, cards, etc. To order cards: Display all card types available and do the quantity, availability usual parts. Ask the client if the kits should be personalized or numbered. If yes, link to upload data or give numbering options. If no, request address where bulk kits should be shipped. Include a link to Print Orders if they wish to make a new card type.Pick and Pack: First layer is a list of products that the client can select. They would be grouped by common descriptions. Ex. Agreements, Brochures (point of sale materials), Payment plans, Forms, Dealer agreements, Miscellaneous. This would be also the order form with ability to put quantities into the shopping cart. Second layer is the ability to read descriptions of each item and item number. Link to the check out details #24 below.Print orders: Make this window similar to #13 above. Post the specifications the client would fill out. Ask the client if the kits should be personalized. If yes, link to upload data. If no, request address where bulk kits should be shipped. Check out details: Remember to request a Purchase Order #. Request a ship to location or confirm if one on screen is correct. Total value including tax? Request email address to use.Upload data: Provide a screen that walks the client through uploading a data file to our ftp site.Order confirmation: Give a description of everything that is ordered and state some basic terms and conditions.Send an automated email that thanks the client for the order.Reports?
- There are three kit types: Create New, In-stock, or Assembled. Personalized, Stock or Combo formats.
- PRIVACY PRINCIPLES AND PRACTICESAccountability – we are responsible for personal information under our control.Acknowledging the purpose for which we have the personal information.Consent – we seek approval to manipulate any data received. Limiting use and retention – confidential data is only used for the purposes it was ordered. Data is deleted after use.Accuracy – our goal is to be 100% accurate with the use of confidential data.Safeguards –multi-level security safeguards protect your confidential data.Openness – confidential data is not viewed by any other party; strict internal access to it.Access – written consent is required to provide your designates access to your confidential information.Inquiries and concerns – are addressed immediately.CODE OF BUSINESS CONDUCT AND ETHICSMIXTO’s corporate vision is: “…to be a high-end, customer service focused, provider of corporate fulfillment and card programs that empowers partner companies to deliver conceptions of new ideas, with positive energy, honesty and integrity.”MIXTO staff living the MIXTO valuesEthics in the workplace – safe and secure workplace, respect, professionalism, rewarding performanceKnow and comply with all laws Identify and avoid conflicts of interestProtect personal and confidential dataINFORMATION CLASSIFICATION AND HANDLINGPublic – non-confidential business information for public consumption.Internal – information required for dissemination internally within MIXTO to fulfill orders or provide customer service. For client data encryption codes are used to authenticate access.Sensitive – higher level of confidential information than internal, access controlled on a need-to-know basis. Unclassified information is designated “sensitive”. Restricted – highest level of confidentiality, access controlled on a need-to-know basis, requiring specific authorization of the client and MIXTO executive.When creating information the sensitivity of the data, its purpose and intended use is considered. Safeguards are in place to ensure communication is properly protected.Secured storage cage. Service level agreement dictates length of storage.On-site shredding equipment for disposal of information. Destruction documents available.INFORMATION SECURITY POLICYClassify, manage the risk and protect information assets, including systems, data and documentation.User identification and passwordsCompliance