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Searching with tools other than Google

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Workshop for CILIP in the South East, Hampshire and Isle of Wight. Held at the Martial Rose Library, University of Winchester on 25th May 2016

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Searching with tools other than Google

  1. 1. 1 Searching with Tools other than Google CILIP South East HIOW, University of Winchester Wednesday 25th May 2016 Karen Blakeman, RBA Information Services Karen.Blakeman@rba.co.uk www.rba.co.uk twitter.com/karenblakeman Slides available for a short time at http://www.rba.co.uk/as/ This work is licensed under a Creative Commons Attribution-ShareAlike License “If I were you, I wouldn’t start from here”
  2. 2. Download slides from www.rba.co.uk/as/ Ask questions as we go along – the slides are just a framework and we can explore topics in more depth This session will NOT be a totally Google-free zone! Share with colleagues but bear in mind things change rapidly and commands disappear 24/05/2016 www.rba.co.uk 2
  3. 3. Big discussion points at the moment Google becomes Alphabet, machine learning & artificial intelligence, Quick Answers & Facts, Yahoo up for sale Right to be forgotten extended Anonymous browsing, Tor, Opera VPN Sci-Hub, academic publishing, OA, predatory journals Data mining, content mining, Open Data, Big Data Governance and transparency, Panama Papers, Beneficial Register, Open Gazettes Critical thinking, evaluating information, tools for analysing and assessing What, Why, When, How, Where and Who (Kipling’s Six Honest Serving Men), CRAAP test 24/05/2016 www.rba.co.uk 3
  4. 4. “Right to be forgotten” 24/05/2016 www.rba.co.uk 4 Google Europe Blog: Adapting our approach to the European right to be forgotten http://googlepolicyeurope.blogspot.co.uk/2016/03/adapting-our- approach-to-european-right.html Google Agrees To Complicated Worldwide "Right To Be Forgotten" Censorship Plan http://searchengineland.com/google-to-censor- worldwide-sorta-243938 Information remains on the web but is not listed in search results – go direct to source Applies to all search engines with a European presence Europeans cannot bypass it by using Google.com – location of searcher determines what can be seen.
  5. 5. Hiding location, identity Use a search tool that does not have a European presence (difficult) Startpage.com anonymises your IP address but you have no control over the server used – could be elsewhere in Europe. VPN – Virtual Private Network, anonymous proxy servers Free VPN integrated in Opera for better online privacy [coming soon] http://www.opera.com/blogs/desktop/2016/04/free-vpn- integrated-opera-for-windows-mac/ 24/05/2016 www.rba.co.uk 5
  6. 6. Why Google? Why not Google? What are the alternatives? What do you already use? 24/05/2016 www.rba.co.uk 6
  7. 7. It’s difficult to kick the Google habit Good coverage Much of the time it gives reasonable results with minimal effort Personalisation is sometimes a good thing Synchronisation across multiple platforms and services means can access calendars, bookmarks, maps and directions any time, anywhere Can’t escape “Powered by Google” - Google search engine used by many websites for navigating their pages Google powered ads everywhere 24/05/2016 www.rba.co.uk 7
  8. 8. It’s not just about conventional web pages 24/05/2016 www.rba.co.uk 8 Data Never Sleeps 3.0 https://www.domo.com/blog/2015/08/data-never-sleeps-3-0/
  9. 9. Private browsing Personalisation of results is not just a Google thing Private browsing, Incognito – Chrome - New Incognito window Ctrl+Shift+N – FireFox Ctrl+Shift+P – Internet Explorer Ctrl+Shift+P – Opera Ctrl+Shift+N Will not remove country personalisation, does not hide IP address Not search engine specific, built into the browser 24/05/2016 9www.rba.co.uk
  10. 10. Quality of results - test search on height of Ben Nevis 24/05/2016 www.rba.co.uk 10 No source given No source given
  11. 11. 24/05/2016 www.rba.co.uk 11
  12. 12. Key search options to look for in search tools Forcing an exact match filetype: command or similar to search for document formats e.g. car ownership UK filetype:xlsx site: command to limit your search to a specific site e.g. renewable energy site:www.gov.uk intitle: command to search for terms in the title of a document Date option 24/05/2016 www.rba.co.uk 12
  13. 13. filetype: PDF for research documents, government reports, industry papers ppt or pptx for presentations, tracking down an expert on a topic xls or xlsx for spreadsheets containing data Google – have to search for both Office 2007 and pre 2007 extensions UK waste vegetable oil energy generation filetype:ppt OR filetype:pptx Most web search alternatives will automatically search for both site: For searching large websites, or groups of sites by type for example government, NHS, academic renewable energy generation site:ons.gov.uk renewable energy generation site:www.gov.uk renewable energy generation site:ac.uk 24/05/2016 www.rba.co.uk 13
  14. 14. General web search alternatives 24/05/2016 www.rba.co.uk 14
  15. 15. Bing/Yahoo Since 2010 Yahoo has been using Bing’s database, commands and ranking algorithms. Yahoo now for sale No advanced search screen on Bing so use commands List at Advanced Operator Reference http://msdn.microsoft.com/en- us/library/ff795620.aspx filetype: site: inbody: intitle: AND, NOT, OR parentheses for complex Boolean searches NEAR:n where n is a number, specifies that the terms must be within that number of words of each other and in any order - banana NEAR:3 toffee 24/05/2016 www.rba.co.uk 15
  16. 16. Bing 24/05/2016 www.rba.co.uk 16
  17. 17. Compare with Google 24/05/2016 www.rba.co.uk 17
  18. 18. Ben Nevis – Bing UK 24/05/2016 www.rba.co.uk 18
  19. 19. Ben Nevis – Bing US 24/05/2016 www.rba.co.uk 19
  20. 20. Bing limit by date – US version 24/05/2016 www.rba.co.uk 20
  21. 21. Bing limit by date – UK version 24/05/2016 www.rba.co.uk 21
  22. 22. Changing country version of Bing 24/05/2016 www.rba.co.uk 22
  23. 23. Bing http://www.bing.com/ Results seem to be more consumer/retail focused – more ‘shopping’ than research – results improve as soon as you start using the advanced search commands Sometimes more up to date than Google – updates sites more frequently – adds new sites more quickly – useful if you are looking for information on a new company or organisation BUT some search features and options available only to US users – changing location /version of Bing does not always work – using anonymous proxy or a VPN does not always work 24/05/2016 www.rba.co.uk 23
  24. 24. Bing vs Google 24/05/2016 www.rba.co.uk 24 Bing automatically searches for .xls as well as .xlsx Have to search for .xls separately
  25. 25. When does Bing do better than Google? Holiday destinations Tourist attractions Shopping People profiles On a par with Google when you start using advanced commands 24/05/2016 www.rba.co.uk 25
  26. 26. Bing Bing images – good alternative to Google Bing videos – good alternative to Google Videos (includes YouTube in results) Bing maps – much improved over the last 2-3 years and generally a good alternative to Google. Some aspects e.g. mapping of lakes, rivers somewhat vague. Availability of different views including Streetside are dependant on location. Ordnance Survey option for the UK is back Bing news – much improved over the last year and now has good UK national and local coverage Bing Translator http://www.bing.com/translator Close links and integration with Facebook, also LinkedIn 24/05/2016 www.rba.co.uk 26
  27. 27. DuckDuckGo – http://duckduckgo.com/ Does not track, does not personalise Results come from over 400 resources https://duck.co/help/results/sources Advanced search commands include: inbody: intitle: filetype: site: region:cc (e.g. de) to boost a country DuckDuckGo Syntax http://help.duckduckgo.com/customer/portal/articles/300304 24/05/2016 www.rba.co.uk 27
  28. 28. DuckDuckGo 24/05/2016 www.rba.co.uk 28 Automatically searches for .xls as well as .xlsx
  29. 29. DuckDuckGo Ben Nevis UK 24/05/2016 www.rba.co.uk 29
  30. 30. Millionshort http://millionshort.com Million Short: unearthing information hidden in the dungeons of Google’s results – http://www.rba.co.uk/wordpress/2012/10/04/million-short- unearthing-stuff-hidden-in-the-dungeons-of-googles-results/ Uses Bing API plus other sources Great for finding specialist articles that Google buries beyond reach Removes top 10k sites from results - can change to top million, 100k, 1k, 100 Can use site: and filetype: commands Country versions give different results (under Manage Settings and Country) 24/05/2016 www.rba.co.uk 30
  31. 31. Million Short 24/05/2016 www.rba.co.uk 31
  32. 32. Yandex.com 24/05/2016 www.rba.co.uk 32 Advanced search
  33. 33. Yandex 24/05/2016 www.rba.co.uk 33 Searching for xls also picks up .xlsx files
  34. 34. Ask http://www.ask.com/ http://uk.ask.com/ 24/05/2016 www.rba.co.uk 34
  35. 35. eTools.ch 24/05/2016 www.rba.co.uk 35
  36. 36. eTools Results Tool 24/05/2016 www.rba.co.uk 36
  37. 37. Carrotsearch http://carrotsearch.com/ 24/05/2016 www.rba.co.uk 37
  38. 38. Carrotsearch circles 24/05/2016 www.rba.co.uk 38
  39. 39. Carrotsearch FoamTree 24/05/2016 www.rba.co.uk 39
  40. 40. Wolframalpha.com 24/05/2016 www.rba.co.uk 40
  41. 41. People find information using general search engines, social media (Facebook, Twitter) and their favourite websites. Information needs to pass the CRAAP test 24/05/2016 www.rba.co.uk 41
  42. 42. 24/05/2016 www.rba.co.uk 42 Resource sheets for schools | Information Literacy http://www.informationliteracy.org.uk/teentech/resource-sheets/
  43. 43. Evaluating the information you find – CRAAP test http://www.informationliteracy.org.uk/wp- content/uploads/2015/10/evaluating_info_new1_20-1-16.pdf Currency When was it published, updated? Relevance Does it fit in with the needs of your project Authority Who has published the information – individual/organisation? Do you trust them? What else have they written? Further information about them? Who is behind the website? Accuracy Is the information correct/interpreted correctly? Check with another independent source (may not be easy or possible) Purpose Why does the page/site exist? Activist site? Selling a product or service? Revenue from advertising? 24/05/2016 www.rba.co.uk 43
  44. 44. Debunking Euromyths 24/05/2016 www.rba.co.uk 44 Euromyths and Letters to the Editor A-Z index http://blogs.ec.europa.eu/ECintheUK/euromyt hs-a-z-index/ European Commission in the UK – Euromyths and Letters to the Editor http://blogs.ec.europa.eu/ECintheUK/
  45. 45. 24/05/2016 www.rba.co.uk 45 http://www.independent.co.uk/news/science/t-cell-therapy-extraordinary-results- lead-to-paradigm-shift-in-cancer-treatment-a6875961.html
  46. 46. 24/05/2016 www.rba.co.uk 46 Behind the headlines - Health News - Index - NHS Choices http://www.nhs.uk/news/Pages/NewsIndex.aspx
  47. 47. Fake pages/sites, hoaxes, scams 24/05/2016 www.rba.co.uk 47 Latest Email and Social Media Hoaxes - Current Internet Scams - Hoax-Slayer http://www.hoax-slayer.com/ https://www.facebook.com/pages/Hoax-Slayer/69502133435 The Museum of Hoaxes http://hoaxes.org/ Snopes - Rumour has it http://www.snopes.com/ Snopes Field Guide to Fake News Sites and Hoax Purveyors http://www.snopes.com/2016/01/14/fake-news-sites/ Phil Bradley's weblog: Fake Facebook page - amazing example http://philbradley.typepad.com/phil_bradleys_weblog/2013/09/fake -facebook-page-amazing-example.html
  48. 48. Images - genuine or fake? 24/05/2016 www.rba.co.uk 48
  49. 49. Tineye.com – search by image 24/05/2016 www.rba.co.uk 49
  50. 50. 24/05/2016 www.rba.co.uk 50
  51. 51. 24/05/2016 www.rba.co.uk 51 SearchReSearch: Answer: Fake or real? How do you know? http://searchresearch1.blogspot.co.uk/2015/11/answer-fake-or-real- how-do-you-know.html
  52. 52. “Gun control works great for the people who are law-abiding citizens and it does nothing for the criminals, and all it does is put the people at risk.” Thomas Jefferson? 24/05/2016 www.rba.co.uk 52 True or false?
  53. 53. http://searchresearch1.blogspot.co.uk/2015/11/answer-fake-or- real-how-do-you-know.html “Gun control works great for the people who are law-abiding citizens and it does nothing for the criminals, and all it does is put the people at risk.” Thomas Jefferson? Ngram Viewer used to check whether a quote was genuine or fake by analysing the frequency of occurrence over time of a key phrase – “gun control” 24/05/2016 www.rba.co.uk 53
  54. 54. 24/05/2016 www.rba.co.uk 54 True or false? “Germany Now Produces Half of its Energy Using Solar” Image: Thomas Quine https://www.flickr.com/photos/quinet/61 97284308/ Germany Now Produces Half Of Its Energy Using Solar | IFLScience http://www.iflscience.com/tech nology/germany-now-produces- half-its-energy-using-solar True – sort off – but the title is misleading and inaccurate . Read the whole article to get the full story. False impressions from skim reading feeds and titles
  55. 55. 24/05/2016 www.rba.co.uk 55 Dave Grohl ordered to stay the fuck indoors http://newsthump.com/2016/0 4/22/dave-grohl-ordered-to- stay-the-fuck-indoors/ The spoof news site Plenty of them - get to know the main ones. Spoofs are not always obvious.
  56. 56. Research literature But the peer reviewed research literature is OK, isn’t it? 24/05/2016 www.rba.co.uk 56
  57. 57. Beall’s List http://scholarlyoa.com/ 24/05/2016 www.rba.co.uk 57 Predatory journals included in Google Scholar and subscription databases
  58. 58. Hijacked Journals Are Still a Problem | Scholarly Open Access https://scholarlyoa.com/2016/05/19/hijacked-journals-are-still-a- problem/ 24/05/2016 www.rba.co.uk 58
  59. 59. 24/05/2016 www.rba.co.uk 59 I Fooled Millions Into Thinking Chocolate Helps Weight Loss. Here's How. http://io9.gizmodo.com/i-fooled-millions-into-thinking-chocolate-helps- weight-1707251800
  60. 60. Microsoft Academic http://academic.research.microsoft.com/ 24/05/2016 www.rba.co.uk 60
  61. 61. Institutional repositories and open access BASE - Bielefeld Academic Search Engine http://www.base-search.net/ CORE (COnnecting Repositories) http://core.ac.uk/ DART-Europe E-theses Portal http://www.dart-europe.eu/basic- search.php DOAJ: Directory of Open Access Journals http://doaj.org/ Open DOAR http://opendoar.org/ RIAN - Pathways to Irish Research http://rian.ie OpenAIRE http://www.openaire.eu/ 24/05/2016 www.rba.co.uk 61
  62. 62. Specialist search tools for research information ArXiv http://arxiv.org/ bioRxiv.org - the preprint server for Biology http://biorxiv.org/ BioMed Central http://www.biomedcentral.com/ Chemistry Central http://www.chemistrycentral.com/ ChemSpider http://www.chemspider.com/ 24/05/2016 www.rba.co.uk 62
  63. 63. Specialist search tools for research information British Library EThOS - Search and order theses online http://ethos.bl.uk/ Europe PubMed Central http://europepmc.org/ Open Biology http://rsob.royalsocietypublishing.org/ PhilPapers: Online Research in Philosophy http://philpapers.org/ PubMed Central http://www.ncbi.nlm.nih.gov/pmc/ SSRN Social Science Research Network http://www.ssrn.com/en/ [Acquired by Elsevier] 24/05/2016 www.rba.co.uk 63
  64. 64. ChemSpider | Search and share chemistry http://www.chemspider.com/ 24/05/2016 www.rba.co.uk 64
  65. 65. Compound Interest http://www.compoundchem.com 24/05/2016 www.rba.co.uk 65 http://www.compoundchem.com/2015/07/28/wet-dog/
  66. 66. ResearchGate - http://www.researchgate.net/ 24/05/2016 www.rba.co.uk 66
  67. 67. 24/05/2016 www.rba.co.uk 67 Slideshare.net
  68. 68. Official Information 24/05/2016 www.rba.co.uk 68
  69. 69. Central government Welcome to GOV.UK http://www.gov.uk/ Welsh Government http://gov.wales/ Welsh Assembly http://www.assembly.wales/ The Scottish Government http://www.gov.scot/ The Northern Ireland Assembly http://www.niassembly.gov.uk/ 24/05/2016 www.rba.co.uk 69
  70. 70. http://www.nationalarchives.gov.uk/webarchive/ www.rba.co.uk 7024/05/2016
  71. 71. http://www.webarchive.org.uk/ukwa/ 24/05/2016 www.rba.co.uk 71
  72. 72. Wayback Machine http://www.archive.org/ www.rba.co.uk 7224/05/2016
  73. 73. GitHub - jsvine/waybackpack: Download the entire Wayback Machine archive for a given URL. https://github.com/jsvine/waybackpack 24/05/2016 www.rba.co.uk 73
  74. 74. Digital Education Resource Archive (DERA) http://dera.ioe.ac.uk/ 24/05/2016 www.rba.co.uk 74
  75. 75. http://www.legislation.gov.uk/ Launched in 2010 Not all legislation has been updated Pending updates are flagged 24/05/2016 www.rba.co.uk 75
  76. 76. UK Parliament http://www.parliament.uk/ 24/05/2016 www.rba.co.uk 76
  77. 77. Monitoring progress of legislation http://services.parliament.uk/bills/2014-15/infrastructure.html 24/05/2016 www.rba.co.uk 77
  78. 78. TheyWorkForYou: Hansard and Official Reports for the UK Parliament, Scottish Parliament, and Northern Ireland Assembly - done right http://www.theyworkforyou.com/ 24/05/2016 www.rba.co.uk 78
  79. 79. WhatDoTheyKnow - Make and browse Freedom of Information (FOI) requests https://www.whatdotheyknow.com/ 24/05/2016 www.rba.co.uk 79
  80. 80. AsktheEU.org - Make and browse Freedom of Information (FOI) requests http://www.asktheeu.org/ 24/05/2016 www.rba.co.uk 80
  81. 81. Company data 24/05/2016 www.rba.co.uk 81
  82. 82. OpenCorporates http://opencorporates.com/ 24/05/2016 www.rba.co.uk 82
  83. 83. OpenCorporates http://opencorporates.com/ 24/05/2016 www.rba.co.uk 83
  84. 84. OpenCorporates http://opencorporates.com/ 24/05/2016 www.rba.co.uk 84
  85. 85. OpenCorporates http://opencorporates.com/ 24/05/2016 www.rba.co.uk 85
  86. 86. OpenCorporates http://opencorporates.com/ 24/05/2016 www.rba.co.uk 86
  87. 87. Panama Papers https://offshoreleaks.icij.org/ 24/05/2016 www.rba.co.uk 87
  88. 88. Panama Papers https://offshoreleaks.icij.org/ 24/05/2016 www.rba.co.uk 88
  89. 89. Do it yourself with open data 24/05/2016 www.rba.co.uk 89
  90. 90. Panama Papers, Quick Start in SQLite3 | OUseful.Info, the blog... https://blog.ouseful.info/2016/04/10/panama-papers-quick-start-in- sqlite3/ 24/05/2016 www.rba.co.uk 90
  91. 91. Bands Incorporated | OUseful.Info, the blog... https://blog.ouseful.info/2016/04/30/bands-incorporated/ 24/05/2016 www.rba.co.uk 91
  92. 92. Analysing and presenting data Basic statistical analysis – sorting/ranking, averages Basic charts – Excel, LibreOffice, Google Docs Visualisations, maps – Google Fusion Tables/Google Charts May find that charts and visualisations show anomalies in the data – need to go back a stage and re-check the data Combining datasets, linked data and in depth analysis can be time consuming and require programming skills 24/05/2016 www.rba.co.uk 92
  93. 93. Chart and image gallery: 30+ free tools for data visualization and analysis | Computerworld http://www.computerworld.com/article/2506820/business- intelligence/business-intelligence-chart-and-image-gallery-30- free-tools-for-data-visualization-and-analysis.html 24/05/2016 www.rba.co.uk 93
  94. 94. Statistics and Industry Information 24/05/2016 www.rba.co.uk 94
  95. 95. Google Public Data Explorer http://www.google.com/publicdata/ 24/05/2016 www.rba.co.uk 95
  96. 96. http://www.google.com/publicdata/ Google Public Data Explorer - minimum wage Europe www.rba.co.uk 9624/05/2016
  97. 97. British Library Business & IP Centre in London Industry guides http://www.bl.uk/bipc/dbandpubs/Industry%20guides/industry.html 24/05/2016 www.rba.co.uk 97 Various sectors covered Resources include publications and databases at the BL but also freely accessible websites. Good starting points if you are new to a sector/industry
  98. 98. Official statistics OFFSTATS http://www.offstats.auckland.ac.nz/ Google Public data Explorer http://www.google.com/publicdata UK National Statistics https://www.gov.uk/government/statistics/ Office for National Statistics http://www.ons.gov.uk/ Official Statistics in Scotland http://www.gov.scot/Topics/Statistics Welsh Government Statistics & Research http://gov.wales/statistics-and- research/?lang=en Welsh Assembly Government StatsWales http://statswales.wales.gov.uk/ data.gov.uk http://data.gov.uk/ Eurostat http://ec.europa.eu/eurostat/ European Union Open Data Portal http://open-data.europa.eu/en/data/ International organisations such as the World Bank, ILO 24/05/2016 www.rba.co.uk 98
  99. 99. http://www.offstats.auckland.ac.nz/ 24/05/2016 www.rba.co.uk 99
  100. 100. 24/05/2016 www.rba.co.uk 100 Quandl Financial and Economic Data http://www.quandl.com/
  101. 101. 24/05/2016 www.rba.co.uk 101 Quandl Financial and Economic Data http://www.quandl.com/
  102. 102. Statista http://www.statista.com/ “The Statistics Portal for Market Data, Market Research and Market Studies” – 60,000 topics from over 18,000 sources – http://www.statista.com/topics/ – some information free, registration (free) required – Chart of the day https://www.statista.com/chartoftheday/ 24/05/2016 www.rba.co.uk 102
  103. 103. Zanran http://www.zanran.com/ Zanran – great for data in tables, charts and graphs http://www.rba.co.uk/wordpress/2013/01/25/zanran-great-for-data-in- tables-charts-and-graphs/ 24/05/2016 www.rba.co.uk 103
  104. 104. Spurious correlations! Per capita consumption of cheese (US) correlates with Number of people who died by becoming tangled in their bedsheets http://www.tylervigen.com/view_correlation?id=7 www.rba.co.uk 10424/05/2016
  105. 105. Images 24/05/2016 www.rba.co.uk 105
  106. 106. Bing images - License 24/05/2016 www.rba.co.uk 106
  107. 107. Creative Commons and public domain images Always check the copyright on individual photos Flickr Creative Commons http://www.flickr.com/creativecommons Flickr The Commons http://www.flickr.com/commons/ Multicolr Search Lab http://labs.tineye.com/multicolr Chromatik – Exalead Labs http://chromatik.labs.exalead.com/ Wikimedia Commons http://commons.wikimedia.org/ Geograph http://www.geograph.org.uk/ “UK and Ireland photos of landmarks and buildings for every Ordnance Survey grid” Wellcome Images http://wellcomeimages.org/ Most of the images on US government web sites Nasa http://www.nasa.gov/ 24/05/2016 www.rba.co.uk 107
  108. 108. http://www.flickr.com/creativecommons 24/05/2016 www.rba.co.uk 108
  109. 109. http://www.flickr.com/commons/institutions/ 24/05/2016 www.rba.co.uk 109
  110. 110. TinEye Multicolr http://labs.tineye.com/multicolr 24/05/2016 www.rba.co.uk 110
  111. 111. Geograph http://www.geograph.org.uk/ 24/05/2016 www.rba.co.uk 111
  112. 112. The best free cultural & educational media on the web - Open Culture http://www.openculture.com/ 24/05/2016 www.rba.co.uk 112 3,900 Pages of Paul Klee's Personal Notebooks Are Now Online, Presenting His Bauhaus Teachings (1921-1931) | Open Culture http://www.openculture.com/2016/03/3900- pages-of-paul-klees-personal-notebooks-are- now-online.html
  113. 113. Keeping up to date SearchReSearch : http://searchresearch1.blogspot.co.uk/ Search Engine Land http://searchengineland.com/ Search Engine Watch http://searchenginewatch.com/ Search Engine Roundtable http://www.seroundtable.com/ Karen Blakeman’s Blog http://www.rba.co.uk/wordpress/ Phil Bradley's weblog http://philbradley.typepad.com/ 24/05/2016 www.rba.co.uk 113
  114. 114. Slides available at http://www.rba.co.uk/as/ Also on Slideshare http://www.slideshare.net/KarenBlakeman/ and authorSTREAM http://www.authorstream.com/User- Presentations/karenblakeman/ 24/05/2016 www.rba.co.uk 114