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Value Stream Mapping Charter Event
Scope Leadership / Coordination Schedule Executive 3 days typically; sequential is Value Stream Contract processing, rebate processing, etc. VP or C-level Event Date(s) Sponsor best Specific What circumstances youre including and Value Stream If needed - often Director or Start/End 6 hrs minimum; 7 or 8 is best Conditions excluding? (type of cust, time of year, etc.) Champion Manager level TimesCustomer Demand How many times is this done per wk, qtr, mo, or yr.? Facilitator Skilled person leading the activity Location Need ample wall space Trigger What need does the value stream address? First Step Task on first process block Meals Always a nice touch; keeps Team Lead Not always needed Last Step Task on last process block Provided? the team from wandering. Boundaries & Interim Aid in consensus building and What is the team NOT authorized to change? The person arranging logistics Limitations Briefing(s) organizational learning. Coordinator (reserving the room, ordering food,FS Implementation sending meeting notices, etc.) Briefing List required attendees; others Typically 90-120 days Timeframe Attendees are optional Event Drivers Mapping Team 1 Why are you doing this? What are the current state issues? Function Name Contact Information 2 1 Leadership-heavy 3 2 4 3 5 4 Goals & Measureable Objectives 5 1 Aim for objectives w/ measurable targets (from X to X). 6 2 7 3 8 4 9 5 10 Planned Deliverables On-Call Support 1 Current state VSM Function Name Contact Information 2 Future state VSM 1 SMEs that may not be needed full time 3 Implementation Plan 2 4 3 5 4 Potential Obstacles Approvals 1 …to the teams success with the mapping activity. Executive Sponsor Value Stream Champion Facilitator 2 3 Signature: Signature: Signature: 4 Date: Date: Date: 24
Team-Based Improvement Activities Rules of
Engagement1. The team starts and ends the day together; begin and end breaks together.2. No interruptions or distractions – 100% focus; phones on silent; no email; no texting.3. Rank has no privilege.4. Seek the wisdom of ten instead of the knowledge of one.5. Use creativity before capital (in designing improvements).6. Finger-pointing and blame has no place: “It is what it is.”7. Respectful disagreement is encouraged. (It’s OK to disagree; it’s not OK to be disagreeable.)8. No veto power from outside the team.9. No silent objectors; don’t leave in silent disagreement.10. One conversation at a time; no side bars.11. What’s said in the room stays in the room.12. Ask Why? Why not? What if?13. Ban “Can’t” and “No, because…” from your vocabulary. Think/say: “Yes, if…”14. Ban internal, silo’d thinking; think externally (customer); value stream. 25
Summary Metrics: Quality• Rolled First
Pass Yield (RFPY) – The percent of value stream output that passes through the process “clean,” with no “hiccups,” no rework required. – RFPY = (%C&A x %C&A x %C&A…) x 100 – Example: (0.80 x 0.50 x 0.99 x 0.75) x 100 = 29.7% – Common current state finding = 0-15% 43