How to Turn the Tide
1. Face the truth.
– Processes remain poorly managed.
– People are being beaten up for no good reason.
2. Document ALL major processes.
– Improve upfront if time allows
3. Define 3-5 key performance indicators for
4. Identify a process owner.
5. Socialize the role and responsibilities of the
6. Begin managing the process.
7. NEVER STOP.