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Establishing Key Performance Indicators What Making It Stick: A Four-Step Process for Creating Sustainable Change

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Establishing Key Performance Indicators
What problem(s) are we trying to prevent from
recurring?
What’s the best measure of success?
How frequently should the process be measured?
Who will analyze the data?
Aim for as many “leading indicators” (vs. lagging)
as possible.
Heavily operational in nature, but can also include
financial, customer-focused, and staff-focused
measures.
Post & discuss the results!
© 2011 Karen Martin & Associates

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Publié dans : Business

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