□ The current state is deeply understood, including root causes.
□ Input and consensus has been obtained from the larger user
group throughout the improvement process.
□ The solutions have been tested thoroughly.
□ The solutions are “user friendly.”
□ 2-5 relevant key performance indicators are used to
consistently monitor process performance; they are posted.
□ The new process has been documented.
□ Process suppliers, “do-ers” and customers have been
□ A process owner has been designated.
© 2011 Karen Martin & Associates