You will learn…
Practical how-to’s for implementing the four essential
elements for creating lasting change.
The role key performance indicators play in keeping the
organization focused on results.
The characteristics, roles and responsibilities of effective
How to help leadership understand that, to achieve an
adequate return on investment and create sustainable
change, improvement must follow a disciplined process.
How your improvement process creates culture, not the
other way around.
© 2011 Karen Martin & Associates