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25 Workforce Training 1 2 Holding Effective Kaizen Events

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Publié le

25
Workforce
Training
1
2 1
3 2
4 3
5 4
5
1 6
2 7
3 8
4 9
5 10
1
2 1
3 2
4 3
5 4
1
2
3
Karen Martin
Howard Z
Tue Mar 10
Chino Training Center
Signature:
Tech book (company info, key policies and procedures, etc.)
Fred SLauren A
Executive SponsorDisagreement about policies.
Possible Obstacles Approvals
Training ManagerOthers TBD
Division Manager
Jose R
Improve post onboarding survey results from 25% to 85% satisfaction. Lean Deployment Manager
Potential Deliverables On-Call Support
AnaheimJohn R
Standard work re: tech onboarding & orientation Function
Train all branch managers on new process. I.T. Support Tech
Branch Lead Admin
Define a standardized process and assign process owner. Service Tech
Assure techs are functionally and technically ready to perform. Service Tech
Event Goals and Objectives
Cumbersome process to get Techs all the tools they need. Service Manager
Service Manager
High degree of variation among branches; lack of standard work. Function
Higher error rate re: data entry, policy compliance, etc. than necessary. HR Coordinator
Event Drivers / Current State Issues Team Members
Thu Mar 12
Final
Presentation
Event Boundaries
& Limitations
Excludes improvements re: tech levels or the
hiring process; $10,000 budget max for
training/orientation materials.
Event Coordinator Sally M
Specific
Conditions
Service only (excludes construction)
Value Stream
Champion
Last Step Employee completes 90 days on board.
Team Lead
First Step Candidate accepts offer.
FacilitatorProcess Trigger
Value Stream
Kaizen Event Charter
Event Scope Leadership Schedule
Lauren A
Tech Onboarding
Executive Sponsor
Event Name
Service Delivery
HR generates offer letter.
FacilitatorValue Stream Champion
Wed Mar 11
AnaheimAshley R
Name
San Bernardino
Texas
Ron J
Mar 9, 10, 11, & 12
(Mon - Thu)
8:00 am - 5:00 pm
Event Dates
Start & End
Times
Justin C
Karen Martin
Fred S
Interim
Briefing(s)
Location
Justin C
Corey K
Signature:
Gary K
Name
Branch Lead Admin
Handheld Specialist
Wendy M
Barbara R
Anaheim
Denver & San Bernardino
Johnson K
Lisa B
Branch
Phoenix
Sacramento
San Diego
Portland
Signature:
License AgreementSpell-checkSheet

Publié dans : Business
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