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© 2014 The Karen Martin Group, Inc. 33 1 2 1 Value Stream Mapping: Case Studies

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© 2014 The Karen Martin Group, Inc. 33
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Name
Name
Susan Okowski
Sally Letsgetlean
Eva Garcia
Todd Warberg
FacilitatorValue Stream Champion
Joe Flowberg
Contact Information
Contact Information
Demand Rate
Trigger
15 CT scans per day
Recognition of need for CT scan
Value Stream Mapping Charter
Scope Accountable Parties Logistics
Sally Letsgetlean, VP Ops
Joe Flowberg, Imaging DirectorSpecific Conditions CT Scans
Value Stream
Champion
Outpatient imaging
Executive
Sponsor
Value Stream
Event Dates
& Times
February 4-6, 2014
8:00 AM - 5:00 PM
Joyce Mapper
Base-camp
Location
Facilitator
Current State Problems & Business Needs Mapping Team
Boundaries &
Limitations
Improvement
Timeframe
Existing IT; existing CT equipment; current
operating budget; no additional staff
6 months
Future state fully realized by August 15, 2014
Last Step Physician receives report
Logistics
Coordinator
Toni Details
Februrary 4-6, 2014
4:00 - 5:00 PM
First Step Physician office calls to schedule appointment
Briefing
Dates &
Times
Meals
Provided
Briefing
Attendees
** required
*optional
*Rick Green (CEO), **Paul
Johnston (COO), *Connie Miller
(VP Fin), **Jerry Vickers (VP IT),
*Jeanette Wiser (CMO)
Director, Admitting
Measurable Target Condition Radiologist
Average patient wait time is 45 mins. VP, Operations
Director, Scheduling & Reg
Referrals down 20% since competing imaging center opened. Function
High staff turnover (50% last year); using too many agency techs. Director, Imaging
Increase referrals by 20% in 2014 & an add'l 15% in 2015 & 2016. Referring MD Office Manager
Rebecca Cole
Dee Jones
Dina Lee
Reduce lead time (patient arrival to report received) by 50%. Lead CT Tech
Ability to attract and retain highly skilled techs.
Faster response time & report quality - happier doctors and patients. Function
Ability to recapture lost market share. Radiologist
Conitinental breakfast & lunch
Conference Rm A
Benefits to Customers & Business On-Call Support
Richard Ridenour
Nicole Coder
Improve staff morale (techs and admin). Manager, Imaging
Reduce rework when sending reports by 50%. Director, IT
Improved ROI for imaging equipment.
Review patient sat surveys, especially anecdotal feedback.
Survey radiologists & imaging staff. Signature:
Date:
Relevant Data Agreement
Survey referring phyisicians.
Executive Sponsor
Sally Letsgetlean
Market share intelligence.
Joe Flowberg
Signature: Signature:
Joyce Mapper

Publié dans : Business

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