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Value Stream Mapping Facilitator Range Value Stream Mapping in Office & Service Setttings

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Value Stream Mapping Facilitator
Range of Necessary Traits
 Skills / Knowledge





Improvement tools (root cause analysis, flow-enhancing tools, etc.)
Project & time management
Mediation; consensus building
People effectiveness – from front line workers to execs

 Authority / Respect




Designated change agent / influence leader
Trustworthy
Comfortable removing obstacles & reaching out to senior leadership

 Personality / Energy





Naturally curious
Challenging, yet supportive
Positive, upbeat, energetic
Pushy without irritating

 Objectivity / Fairness


No attachment to the work being improved

© 2010 Karen Martin & Associates

32

Publié dans : Business, Technologie
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