Recorded webinar: http://bit.ly/1l6zLVy Subscribe: http://www.ksmartin.com/subscribe To purchase the book: http://bit.ly/VSMbk This webinar covers the subtle differences between manufacturing-style value stream maps and those in office and service settings. Contact us if you'd like an in-house workshop or external facilitation for a real-time mapping session. http://www.ksmartin.com