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A quick run through of my learnings on Coaching from a
Coaching Workshop by Toby Sinclair & Amy Phillips (TestBash 2017) and a Mentoring Training by Dan Ashby, Mark Winteringham, Toby Sinclair (Software Testing Clinic, April 2017)

A quick run through of my learnings on Coaching from a
Coaching Workshop by Toby Sinclair & Amy Phillips (TestBash 2017) and a Mentoring Training by Dan Ashby, Mark Winteringham, Toby Sinclair (Software Testing Clinic, April 2017)

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Coaching

  1. 1. Coaching Learnings from ● Coaching Workshop by Toby Sinclair & Amy Phillips, TestBash 2017 ● Mentoring Training by Dan Ashby, Mark Winteringham, Toby Sinclair, Software Testing Clinic, April 2017 Karo Stoltzenburg, May 2017
  2. 2. ● Coaching situations in our daily work ● Coaching encompasses (friendly, successful, respectful, happy) conversations ● Can offer advice on ○ Listening ○ Questioning ○ Problem Solving ○ Triggering Perspective Changes Why?
  3. 3. Gallwey, W. Timothy (1974). The Inner Game of Tennis Watch the ball! How does the ball move? How is it spinning, where will it go?
  4. 4. ● Focus on the coachee ● Topic by the coachee ● Questions. Listening. Silence. ● To Help: ○ Shift somebody’s perspective ○ Answer your own questions What is Coaching?
  5. 5. ● Focus on the coachee ● Topic by the coachee ● Questions. Listening. Silence. ● To Help: ○ Shift somebody’s perspective ○ Answer your own questions What is Coaching? What not? ● Teaching ● Mentoring ● Providing a solution ● Giving an answer ● Needing expertise or domain knowledge ● Long term
  6. 6. Instruction Opinion Summary Use Silence Advice Observation Ask Them Directive Self-Directed Scale of influence
  7. 7. 1. Not hearing a word 2. Thinking about something else 3. Waiting for them to finish 4. Listening, but thinking about how to respond 5. Listening to meaning w/ empathy Levels of Listening
  8. 8. ● Unconditional positive regard (Carl Rogers) ● Suspend judgement, use empathy Coaching Stance
  9. 9. ● Unconditional positive regard (Carl Rogers) ● Suspend judgement, use empathy ● Be comfortable with not knowing ● Answer lies inside the coachee! ● Have an open mind Coaching Stance
  10. 10. ● Unconditional positive regard (Carl Rogers) ● Suspend judgement, use empathy ● Be comfortable with not knowing ● Answer lies inside the coachee ● Have an open mind, ● Be present ● Active listening -> What is said? Why is it said? ● WAIT -> Why am I talking? Coaching Stance
  11. 11. ● One question at a time ● Targeted, focused on the problem ● Triggering perspective change Good (coaching) Questions
  12. 12. ● One question at a time ● Targeted, focused on the problem ● Triggering perspective change ● Leave room for open answers (e.g. can you elaborate?) ● AWE -> And what else? ● Ask for clarification (“clean language”) Good (coaching) Questions
  13. 13. ● One question at a time ● Targeted, focused on the problem ● Triggering perspective change ● Leave room for open answers (e.g. can you elaborate?) ● AWE -> And what else? ● Ask for clarification (“clean language”) ● What, How, When, Where, Who ○ How did you feel? What do you want to achieve? ● Avoid: Why Good (coaching) Questions
  14. 14. ● It’s about the person in front of you. ● Listen. ● Learn to endure silence. ● Help the other person to answer their own questions ● Allow the other to do their own thinking -> quality of attention Practical Tips: Do’s
  15. 15. ● Don’t coach a person that’s not in the room. ● Don’t jump to conclusions -> questions first can help here ● Don’t have a stake in it, don’t focus on being right, don’t be emotional about it. ● It’s not about the right answer, it’s about the other person ● It’s not about you, avoid “Leading the witness” Practical Tips: Dont’s
  16. 16. ● Any questions? Thanks!
  17. 17. ● Two groups please ● One volunteer on the hot seat to present a problem ○ Could be work related ○ Or about your annoying neighbour’s dog ● All others are asking questions, going round thrice ● The Coachee only listens ● And in the end reflects back on his experience Coaching exercise

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