It reveals about the employee's stress level and the factors that cause dissatisfaction to the employees. It is helpful in assessing the extent of stress experienced by the employees in IFCI Financial Services Ltd and also to know how the organization gets affected due to the stress faced by the employees. This can be helpful to the management to improve its weakness and strengthen its policies by the findings of the project. This also gives suggestions to overcome the factors causing stress in the organization.

1. STRESS MANAGEMENT IN IFCI FINANCIAL
SERVICES LIMITED
UNDER THE GUIDANCE OF
Dr.R.SUNDARI
R.KARTHIGA
312318631046

2. COMPANY PROFILE
 IFCI Financial Services Ltd (IFIN) was promoted in 1995, by
IFCI Ltd., to provide a wide range of financial products and
services to investors, institutional and retail.
 IFIN is primarily involved in Stock Broking, Investment
Banking, Mutual Fund Distribution & Advisory Services,
Depository Participant Services, Insurance Products
Distribution and the like.
 Intense interaction with investors helps in understanding their
specific needs and suggest appropriate financial solutions.

3. NEED FOR THE STUDY
 To know about the cause of stress in the company and whether
the employees are satisfied with the organization’s stress relief
programs.
 To understand the concept of job stress and its impact on
employees.
 To know how the employees manage through various stress
levels and also the areas where the company has to improve
their strategies to overcome the stress of the employees.
 To identify measures to reduce stress, in order to increase the
skills of the employees.

4. OBJECTIVE OF THE STUDY
Primary Objective
• To find out the factors causing stress in IFCI Financial
Services Ltd.
Secondary Objectives
1. To identify the demographic characteristics of the employees
working in IFCI Financial Services Ltd.
2. To identify the level of stress existing in IFCI Financial
Services Ltd.
3. To identify the reasons for work overload in the organization.
4. To identify the effects of stress on the physical and mental
health of the employees.
5. To analyse the impact of stress on job performance.
6. To suggest the measures for coping with stress.

5. SCOPE OF THE STUDY
 This study reveals about the employee's stress level and the
factors that cause dissatisfaction to the employees.
 This study is helpful in assessing the extent of stress
experienced by the employees in IFCI Financial Services Ltd.
 This study can be helpful to the management to improve its
weakness and strengthen its policies by the findings of the
project.
 This study also gives suggestions to overcome the factors
causing stress in the organization.

6. LIMITATIONS OF THE STUDY
 Accuracy of the study is purely based on the information given
by the respondents.
 The study is conducted concerning the prevailing conditions
and is subject to change with the passage of time.
 The study is confined to IFCI Financial Services Ltd, Chennai.

7. REVIEW OF LITERATURE
 Prakash B. Kundaragi et al. (2015) identified time pressure,
workload, long working hours, age, personality, family, work
itself as the causes of stress or distress and suggested many
stress management techniques such as undertaking stress audit,
spreading awareness about effective dealing with stress,
conducting stress management programs using medical officer.
They suggests that converting distress into eustress will make
individual lifestyle as well as organization healthy.
 Sabeena Mary et al. (2019) tried to highlight various
measures to reduce the stress of the employees, in order to
increase the skill of the employees adopted by the IT
companies to overcome this problem. The study identified that
heavy work overload and job instability is the main
considerations that cause stress. The research suggested that
the organization must attempt to diminish the outstanding task
at hand.

8.  Khalid (2012) has found that there is a direct relationship
between stress and job performance in any organization. To
improve the performance of an individual in an organization
an employee should receive good support from their leaders.
Therefore, a supportive leader can improve the performance of
an employee even in unfavorable situations.
 Vijaya Banu et al. (2010) studied the stress factors of the
employees and recommended the solution for minimizing the
stress effects. The findings state that the employees strongly
agree that high target is one of the major stressors of the
organization. It recommends yoga and meditation to keep
them free and fit mentally without stress.

9. RESEARCH METHODOLOGY
 Descriptive Research design is adopted to do the analysis.
 A sample of 109 respondents were taken into consideration for
this study.
 Questionnaire is the main tool for collecting the primary data.
 Data have been collected from the employees working in the
Chennai branch of the company and they have provided
valuable data and information for the study.
 Secondary data required for the study were collected from the
books, magazines, journals, newspapers, past research, reports
and company website.
 The statistical tools used for analysis is SPSS and Ms Excel
and methods used are Percentage analysis, Rank analysis,
Cross tabs and Chi-square.

10. ANALYSIS AND INTERPRETATION
1) AGE OF THE RESPONDENTS
INFERENCE
It is inferred that 43.1% of the respondents belong to the age group 41-50
years, 21.1% of the respondents belong to the age group 31-40 years, 18.3% of the
respondents belong to the age group above 50 years and 17.4% of the respondents
belong to the age group 20-30 years.
2) EFFECTS OF STRESS ON PHYSICAL AND MENTAL HEALTH
INFERENCE
It is inferred that 25.69% of the respondents are affected by the change
in sleep pattern, 22.02% of the respondents are affected by eating habits, 19.26%
of the respondents are affected by anxiety, 17.43% of the respondents are affected
by stomach disorder, 8.26% of the respondents are affected by nausea and 7.34%
of the respondents are affected by indigestion.

11. 3) GENDER * DEADLINE AS A SOURCE OF STRESS
INFERENCE
It is inferred that 79.5% of men and 76.9% of the women consider
deadline as the source of stress and 23.1% of the women and 20.5% of the men
do not consider deadline as the source of stress.
4) GENDER * FAVOURITE WAY TO RELIEVE STRESS
INFERENCE
It is inferred that 38.6% of the men prefer Exercise to relieve stress
and 53.8% of the women prefer Social media to relieve stress.

12. 5) REASONS FOR WORK OVERLOAD IN THE ORGANISATION
INFERENCE
The ranking analysis towards the reasons for work overload in the organization
shows that more administration and paperwork has been ranked first with mean
score 35.67, continuous chaotic job demands have been ranked second with mean
score 35, shortage of help at work has been ranked third with mean score 33.22,
shortage of required resources has been ranked fourth with mean score 32.11 and
insufficient co-workers has been ranked fifth with mean score 29.
6) AGE OF THE RESPONDENTS AND FACTORS CAUSING STRESS
Null hypothesis H0: There is no association between the age of the respondents
and the factors causing stress.
Alternate hypothesis H1: There is an association between the age of the
respondents and factors causing stress.
INFERENCE
The significance value 0.584 is greater than 0.05 level of significance. So
we reject the alternate hypothesis and accept the null hypothesis. From this, we can
conclude that there is no association between the age and factors causing stress.

13. FINDINGS
 Majority of the respondents are in their mid-forties and they
are men.
 Majority of the respondents are married.
 79.8% of the total respondents are stressed in the organization.
 Problems at work is the major contributory factor of stress in
the organization.
 The respondents consider deadline as the major source of
stress in the organization.

14.  More administration and paperwork is the major reason for
work overload in the organization.
 The employees are mostly affected by the change in their sleep
pattern.
 Among many effects, increased absenteeism is the major
impact of stress on the organization.
 Women prefer social media to relieve their stress and men
prefer exercise to relieve their stress.
 There is no association between the age of the respondents and
factors causing stress.

15. SUGGESTIONS
 The organization can offer counseling programs to the employees
when they face problems because it helps the employees to discuss
their problems and find solutions to cope up in a better way.
 The organization can reduce work overload by delegating the work
equally among the employees.
 The organization can recruit employees as there is a shortage of help
at work which is another reason for work overload.
 The organization can educate the employees about time
management techniques so that they can complete their work within
a specific time period.

16.  Proper recognition must be given to the employees which will
motivate them to work more efficiently and will eventually
result in the growth of the organization.
 Performance must be evaluated properly by the superiors and
the employees must be promoted accordingly. Decisions
should not be biased.
 The organization must adopt certain measures to encourage
team spirit and coordination among the employees.
 The organization should utilize some engaging movement for
the employees so as to lessen the uneasiness and strain of the
employees.

17. CONCLUSION
 Stress in the workplace is the most common problem in today’s
world. Stress at work is not only caused by work overload and
deadline but also due to lack of proper recognition and opportunities
for career development.
 The organization must provide better working conditions in order to
reduce the stress of the employees and increase their efficiency in
performing their jobs.
 To reduce the stress of the employees the organization should create
opportunities for the growth of their employees within the
organization by adopting new innovative technologies and
counseling programs.
 Organization must begin to manage people at work differently,
treating them with respect and valuing their contribution. If we
enhance the psychological wellbeing and health of the employees, in
the coming future the organization would make more revenues as
well as increase the efficiency of the employees.