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Kaseya Monitoring Suite Overview

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Monitoring and alerting is an important aspect of IT operations management and Kaseya provides comprehensive coverage across the infrastructure. In this session, we will explore how Kaseya’s solution provides end-to-end monitoring using both agent-based as well as agentless technology. We will walk through common use cases and highlight how proactive monitoring and alerting can reduce downtime and ensure user satisfaction. You will learn about the differences between monitoring capabilities in Kaseya Virtual System Administrator (VSA) and Kaseya Traverse. We will also highlight the recently integrated capabilities of Kaseya Network Monitor into Kaseya VSA.

Publié dans : Technologie, Design
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Kaseya Monitoring Suite Overview

  1. 1. Kaseya Monitoring Suite Rajib Rashid Sr. Director, Product Management Copyright ©2014 Kaseya 1
  2. 2. Kaseya Monitoring Suite The information in this presentation is confidential and proprietary to Kaseya and may not be disclosed or distributed without the prior written permission of Kaseya. This document, and any related presentation, as well as Kaseya's strategy, possible future developments, products, platforms, directions and/or functionality are all subject to change without notice at Kaseya’s sole discretion. The information in this document does not constitute a commitment, contract, promise or legal obligation to deliver any material, code or functionality. This document is provided without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This document is for informational purposes only and may not be incorporated into a contract. All forward-looking statements, including those set forth in this presentation, are subject to various assumptions, risks and uncertainties that could cause actual results to differ materially from projections. Readers are cautioned not to place undue reliance on such forward-looking statements, and specifically, not to rely upon such in making purchasing decisions. Copyright ©2014 Kaseya 2
  3. 3. Kaseya Monitoring Landscape • Windows performance counters • Windows Event Log VSA Monitoring • Standalone, on-premise deployment • Agentless monitoring using local gateway • Pre-defined templates, application performance metrics Network Monitor (aka KNM) • Available as SaaS option • Out-of-box coverage for heterogeneous IT infrastructure • Unique enterprise and service provider specific features Traverse Advanced Monitoring Copyright ©2014 Kaseya 3
  4. 4. VSA Monitoring Copyright ©2014 Kaseya 4
  5. 5. VSA Monitoring  Build-in monitor sets for quick setup  SNMP monitoring of network devices  Powerful EventLog and local log monitoring  Get alerts in Service Desk, E-mail  Solve issues using an Agent Procedure  Complete visibility using dashboards Copyright ©2014 Kaseya 5
  6. 6. VSA Monitoring Copyright ©2014 Kaseya 6
  7. 7. Network Monitor (KNM) Copyright ©2014 Kaseya 7
  8. 8. Network Monitor Integrated  Current version is KNM 5.0 standalone  Fully integrated into VSA 7.0 – Shared configuration database – Gateways deployed/managed via Kaseya agent – Single sign-on, centralized authentication – Unified org/group/role/scope – Ticketing, email integration – Data migration from earlier versions Copyright ©2014 Kaseya 8
  9. 9. Network Monitor Integrated Copyright ©2014 Kaseya 9
  10. 10. Traverse Advanced Monitoring Copyright ©2014 Kaseya 10
  11. 11. Traverse Advanced Monitoring Copyright ©2014 Kaseya 11
  12. 12. Monitoring Challenges  Enable offering differentiated, tiered monitoring services  Remote monitoring behind firewalls, overlapping IP addresses  Multiple organizations, user roles, custom-branding  Service impact dashboards, senior manager visibility  Rapid customer on-boarding, low admin overhead and low TCO  Physical and virtual servers, cloud infrastructure, network, power, full detail  Integrate with custom/3rd-party applications Copyright ©2014 Kaseya 12 Monitoring Complexity Remote Sites 100% Datacenter Coverage Complex Distributed Footprint Custom Data and Apps. Integration Multi- Tenancy Service Impact Visibility
  13. 13. Network Configuration Management Copyright ©2014 Kaseya 13
  14. 14. Automatic Topology Discovery Copyright ©2014 Kaseya 14
  15. 15. Support for wide range of IT infrastructure (not complete list) Copyright ©2014 Kaseya 15 •Arrowpoin t •F5 •Coradiant •Peribit •Bluecoat • Riverbed •NetApp •Brocade •Sun T300 •ADIC •Dell •EMC Applications Firewalls •Oracle, SQL Server, DB2, MySQL •Exchange, Lotus Notes •IIS, Apache, WebLogic, WebSphere, Java, JMX •Citrix, AD, DNS, DHCP, WINS •Blackberry Network •Routing (BGP, OSPF, RIP) •Frame Relay & ATM •WiFi, RMON2 •Cisco, Foundry, Juniper, Avaya, Amperion, Neoteris Servers • VMware vSphere, Xen, HyperV • Dell OpenManager • Compaq Insight Manager • Cisco UCS, CUCM • Linux, Solaris, HP-UX, Windows, Novell Content Delivery Storage Fixed Wireless Voice over IP Environmental Management •Netscreen •Checkpoint •Fortinet •PIX •NetASQ •Kagoor •Broadworks •DragonWave •NextNet •Redline •Tasman •Liebert •APC •NetBotz •Valere •Omnitroni x •Cyclades •Cisco Call Manager •Cisco IP-SLA
  16. 16. Network Flow Analysis Copyright ©2014 Kaseya 16
  17. 17. Service Modeling/Container Copyright ©2014 Kaseya 17
  18. 18. Service Level Measurement Copyright ©2014 Kaseya 18
  19. 19. Future Monitoring Direction Copyright ©2014 Kaseya 19
  20. 20. VSA Monitoring Roadmap  Key objectives – Strong focus on user experience – Utilize best-of-breed technology – Improve stability & performance of agent  Simplification – Combine Monitor & Network Monitor panels – Retain feature parity  Phased rollout – It’s a marathon, not a sprint – Incremental improvements Copyright ©2014 Kaseya 20
  21. 21. Traverse Monitoring Roadmap  Storage monitor – Expanded coverage for EMC, NetApp – Standard based discovery & monitoring (SMI-S)  Kaseya Agent integration – Automation & remediation – Server performance monitoring – Remote control  Realview Dashboard – Customizable templates – Clone/share across departments Copyright ©2014 Kaseya 21
  22. 22. Copyright ©2014 Kaseya 22 Questions and Answers Thanks for Attending Kaseya Connect #KaseyaConnect Let's Share!