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Implementing anITIL-ready, automatedand fully integratedservice managementsolution
Our Expert PanelChris BrandApplication Integration Specialistand Helpdesk SupervisorFairfield Public SchoolsAlex BrandtVic...
About Fairfield Schools 5,106 endpoints undermanagement (includes 52 servers) 17 distributed locations 15 person IT team
The IT Challenge atFairfield Schools 6 IT positions eliminated Tech vs. User generated tickets Complete automated & int...
Industry Challenges• Teachers need to enter report card information remotelyafter-hours• IT staff needs an easy way to dep...
What would the #1 benefit bein implementing anautomated, efficient androbust service desk at yourorganization?Polling Ques...
So… why is having a fullyautomated, ITIL-ready, integrated service deskimportant?
Now let’s join Chris as he showsus how his small team processedmore than 38,000 tickets inless than two yearswithouta glit...
www.kaseya.comCore PrinciplesDiscoverManageAutomateValidate
www.kaseya.comConsolidated DiscoveryNMAPMultiple Scan Methods
www.kaseya.comGood Practice100’s of Pre-Defined Views, Maintenance Routines and Policies• Device Views by Type– By OS Type...
www.kaseya.comDiscover theState of IT• Systems• Assets• Mobile Devices• Network DevicesManage theState of IT• Scheduling• ...
www.kaseya.com
www.kaseya.comOur Vision“Providing Enterprise-Class IT SystemsManagement for Everybody”
Q&A & Final ThoughtsDiscover:Attend a solutionOverview:kaseya.com/ITdemoContact us:1 (877) 926-0001sales@kaseya.comLearn m...
How does your service desk stack up?
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How does your service desk stack up?

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Implementing an ITIL-ready, automated and fully integrated service management solution

A successful Service Desk should be aligned with business processes, improve user satisfaction and productivity, optimize the organization from the inside out, and serve as a single point of contact between a company’s customers, employees and business partners.

More importantly, the Service Desk should be a key part of a completely integrated IT systems management strategy.

Attend this informative webinar as Chris Brand (IT Director, Fairfield School District, CT) demonstrates how he has transformed his reduced staff into a process driven IT department through an integrated service management solution. .

The main benefits of implementing an effective Service Desk include:


· Reducing costs by ensuring efficient allocation of resources

· Better user care, leading to greater satisfaction and productivity

· Alignment of IT and business goals and increased return on investment (ROI)

· Centralizing of processes improving communication and information management

· Proactive service support and fast incident resolution

Publié dans : Technologie
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How does your service desk stack up?

  1. 1. Implementing anITIL-ready, automatedand fully integratedservice managementsolution
  2. 2. Our Expert PanelChris BrandApplication Integration Specialistand Helpdesk SupervisorFairfield Public SchoolsAlex BrandtVice President, AmericasKaseya
  3. 3. About Fairfield Schools 5,106 endpoints undermanagement (includes 52 servers) 17 distributed locations 15 person IT team
  4. 4. The IT Challenge atFairfield Schools 6 IT positions eliminated Tech vs. User generated tickets Complete automated & integrated service desk• Providing the same level of service with less staff• Reducing downtime and user interruption• How to avoid allowing the IT team to become slow and inefficient• Eliminating “firefighting” and countless hours spent on trivial tasks• Integrating 3rd party vendors into ticketing system
  5. 5. Industry Challenges• Teachers need to enter report card information remotelyafter-hours• IT staff needs an easy way to deploy software toadministrative staff laptops– Security camera applications– What machines can support it• Technical staff stretched to the max running from campusto campus• Funding for IT projects continue to be reduced
  6. 6. What would the #1 benefit bein implementing anautomated, efficient androbust service desk at yourorganization?Polling QuestionPlease select your answer using the WebEx polling tool.NR
  7. 7. So… why is having a fullyautomated, ITIL-ready, integrated service deskimportant?
  8. 8. Now let’s join Chris as he showsus how his small team processedmore than 38,000 tickets inless than two yearswithouta glitch!
  9. 9. www.kaseya.comCore PrinciplesDiscoverManageAutomateValidate
  10. 10. www.kaseya.comConsolidated DiscoveryNMAPMultiple Scan Methods
  11. 11. www.kaseya.comGood Practice100’s of Pre-Defined Views, Maintenance Routines and Policies• Device Views by Type– By OS Type/Ver– Exchange, SQL, IIS, etc• Maintenance Routines– PC and Server Maintenance• Monitor Sets– Application Events/Logs– Hardware Thresholds– Up/Down Faults– Servers, Database, Exchange and Domains– 3rd Party Backup, Security and Network Infrastructure
  12. 12. www.kaseya.comDiscover theState of IT• Systems• Assets• Mobile Devices• Network DevicesManage theState of IT• Scheduling• Procedures• API/MessagingAutomate theState of IT• Reporting• Dashboards• Interactive Data ViewsIT Configuration ManagementAsset ManagementSecurityBusiness ContinuityService DeliverySystems Monitoring• Remote Management• Software Deployment• Power Management• Image Deployment• Desktop Migration• Mobile DeviceManagement• Network Discover & AD• Hardware/Software• Asset Management• Virtual MachineManagement• AntiVirus• AntiMalware• Patch Management• Software Updates• Image Backup• Image Virtualization• File & Folder Backup• Service Desk/Ticketing• Policy Management• Service Billing• Policy Compliance• Time Tracking• Systems Checks & Alerts• Agent Monitoring• Enterprise Monitoring• Agent-less Monitoring• Log MonitoringUnified Management
  13. 13. www.kaseya.com
  14. 14. www.kaseya.comOur Vision“Providing Enterprise-Class IT SystemsManagement for Everybody”
  15. 15. Q&A & Final ThoughtsDiscover:Attend a solutionOverview:kaseya.com/ITdemoContact us:1 (877) 926-0001sales@kaseya.comLearn more:www.kaseya.com

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