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Top 5 Lessons from Kaseya 2015 IT Operations Survey

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Some IT groups are recognized as strategic business partners, while others are still only seen as a utility. To find out why, Kaseya surveyed IT organizations at mid-sized companies globally.

Take a look at some results, insights, five important lessons learned on how mature IT organizations drive business results and end-user satisfaction by leveraging automation, metrics and the cloud.

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Top 5 Lessons from Kaseya 2015 IT Operations Survey

  1. 1. ‘iv Kasey “ Top Lessons from Our Global Survey of Mid—sized IT Organizations Some IT groups are recognized as strategic business partners while others are still seen as a utility. To find out why, let’s look at some results, insights, and five important lessons learned from our survey.
  2. 2. ABOUT THE SURVEY 1 I ; a<1zi.1E>. .‘: - - x I '4; -J‘; v r ‘i I 3 took the survey. 70% from companies with 100-3,000 employees. X of respondents rated themselves '. ”.'eactive, Efficient or Proactive. 71 : (II: Oi I W; Taking a proactive : H_w| :m approach to IT management, Having a systematic automatlfig approach to solving '"ePemIVe tasks known issues and an? ‘ mam’ Responding to dealing with daily remedial actions tasks individual user challenges and requests I rated themselves Aligned or Strategic. _ — T ~. ‘II:1:I§(¢. ’l[oa I Achieving : ‘!m_, |1_, IT operational excellence and Tracking and taking a strategic managing against V_°'9 In _d“V“'IQ ‘ service Level business innovation Agreements (SLAs) or availability/ performance expectations IT Management Maturity Model
  3. 3. 59°/ o leverage automation but 90°/ o manage fewer than 500 devices per technician compared to 1,000+ devices per technician at companies with more extensive automation. KEY INSIGHT Underutilized automation equals lost productivity. LESSON 1 Automate everything! Adopting policy— and event—based alerts and automatic remediation wrings more productivity from IT groups.
  4. 4. SURVEY RESULTS LESSON 2 and I IT groups are , , , 0 By offloading rote, repetitive and mundane 90 /0 tasks, IT can free time focus on core projects mere llkely to leverage that drive business strategy. cloud services than Reactive IT groups. U #1 challenge for Reactive groups is getting IT projects done on time, while Aligned and Strategic groups are focused on improving the end user expenence.
  5. 5. SURVEY RESULTS LESSON 3 There is no correlation - l . art right now between IT maturit and ' Company SlZe_ y No matter company size, consolidate disparate Bu t IT management tools to improve IT productivity and enable higher IT maturity. Aligned and Strategic IT groups are 125°/ o more likely than Reactive IT groups to have had 10°/ o+ revenue growth last year. KEY INSIGHT Bigger does not equal better. II II Now! Today 'I'l'il'Ii'i'I'
  6. 6. 66°/ o of Aligned IT groups use SLAs compared to 22% of Reactive groups. Plus Aligned IT groups are 166°/ o more likely to measure Mean Time to Recovery (MTTR) metrics for problem management than Reactive groups. KEY INSIGHT Measurement matters. Ummm. .. Measure! Consolidating disparate tools will provide comprehensive views and reporting on infrastructure performance.
  7. 7. SURVEY R ESU LTS Aligned or Strategic groups report they drive IT decisions 75°/ o more often than Reactive groups. 70°/ o of Reactive IT groups see no increase of control in 2016. KEY INSIGHT More mature IT groups have greater control. LESSON 5 Take back control! High maturity IT groups see themselves as in control of their work environment — and expect next year to be even better.
  8. 8. Kaseya is the leading provider of cloud-based IT management software. Kaseya solutions allow Managed Service Providers (MSPs) and F! ’ organizations to efficiently manage IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower MSPs and mid-sized enterprises to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, heaithcare, education, govemment, media, technology, finance. and more. Kaseya is privately held with a presence in over 20 oountries. To learn more, please visit www. kiaIeya. I:om o2o15 Kaseya Limited. All rights reserved. Kaseya and the Kaseya logo are among the trademarks or registered trademarks owned by or licensed to Kaseya Limited. Ali other marks are the property of their reepectwe mvriers. Get all the results. Download the complete survey and key findings here: IT Operations Benchmark Survey 2015 For more information on Kaseya products and services visit www. kaseya. com ‘(V Kasey ° THE IT MANAGEMENT CLOUD COMPANY"