1. KATHLEEN AKINS
D y n a m i c h a n d s o n I T p r o f e s s i o n a l w i t h a t h i r s t f o r n e w c h a l l e n g e s !
Henderson, NV 89002 Phone: 702-544-3242 Email: kathleen_akins@hotmail.com
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SUMMARY SKILLS
During my career, I have applied my proven expertise
and ongoing professional development to meeting and
exceeding all objectives put before me. I am analytical,
insightful, and highly-disciplined, a problem solver with
a demonstrated ability provide the quality leadership
that invokes committed professional participation on all
levels. Maintaining attention to detail, inspiring team
accomplishment, and delivering quality, on-time
execution are areas in which I excel.
STRENGTHS
Persuasive Self-Starter Leader
Tenacious Team Player Motivator
Dedicated Loyal Teacher
IT Operations
IT Compliance
IT Compliance Assurance
Access Control
Identity Access Management
Change Management
IT Internal Services
Program Management
Project Management
Release Management
IT Policies, Processes, Procedures
Engineering
METHODOLIGIES
SOFTWARE
IT OPERATIONS ERP
MS Office Suite 2010
Visio
Project
Sharepoint
Office 365
Robohelp
ME Service Desk Plus
JD Edwards One World
Lawson Financials 9.1
Lawson Security 9.1
Xypro Security
Peoplesoft Manufacturing
Oracle Financials 11 iSeries
Xypro Security
IT BEST PRACTICE IT COMPLIANCE
ITIL 2011
ISO 90002
ISO 27001
ISO 27002
SOX 404
PCI 3.1
COBIT 5
NIST
BSA/AML

2. Kathleen Akins 702-544-3242 kathleen_akins@hotmail.com
PROFESSIONAL EXPERIENCES
SENIOR SERVICE MANAGEMENT ENGINEER
PREFERRED HOMECARE – CONSULTANT
10.2015 – 04.2016
 Applied ITiL Best Practices to configure service desk tool
 Implemented SoD (Segregation of Duties) to improve Incident and Request fulfillment times
 Improved back log of aged tickets by 75%
 Lead daily ticket review meeting
SECURITY AND COMPLIANCE OFFICER
STEWART CHECK CASHING, LLC – CONSULTANT
09.2014 – 10.2015
 Determined gaps in Customer care and Compliance
 Implemented a POS integrated solution that allowed for on demand Compliance enforcement and reporting
 Created a BSA Compliance Training Program
 Implemented an Employee Background Verification Program
DIRECTOR CLIENT SERVICES
SIGHTLINE PAYMENTS, LLC
04.2013 – 09.2014
 Implemented a web based service ticket management system to improve quality of services.
 Streamlined product implementation and training that improved delivery time and improved cost by 25%
 Created Training program for CSR
 Created Matrix reporting program
IT ASSURANCE MANAGER
GLOBAL CASH ACCESS, LLC
01.2012 – 02.2013
 Reengineered IT Compliance program controls including policies, processes and procedures
 The reengineered Compliance program enabled IT to pass Compliance audit for the 1st time.
 Implemented Identity Access Management with RBAC (Role based access control)
 Implemented a ITiL Change management program
 Implemented a ITiL Release management program
IT INTERNAL SERVICES MANAGER
GLOBAL CASH ACCESS, LLC
02.2011 – 02.2013
 Installed and configured Manage Engine’s “Service Desk Plus” ticket management system
 Implemented SoD (Segregation of Duties) to improve Incident and Request fulfillment times
 Improved back log of aged tickets by 75%
 Cleaned up the back log of 1200 tickets and maintained a 50 to 75 ticket ratio per day
 Consolidated Cellular program to one carrier that improved costs by 35%
 Selected a single Laptop model that improved costs by 20%
 Improved Team moral by implementing Goal oriented career path program

3. Kathleen Akins 702-544-3242 kathleen_akins@hotmail.com
SENIOR PROJECT MANAGER - DATA CENTER MIGRATION
CIGNA HEALTHCARE - CONSULTANT
08.2008 – 01.2011
 Researched and documented Network Area Storage
 Compiled Software needs for 600 converted personnel
 Compiled IAM profiles for 600 converted personnel
 Key member of the Post Deployment support team
SENIOR COMPLIANCE SECURITY ANALYST
STAR POINT CONTROL AND COMPLIANCE - CONSULTANT
05.2008 – 08.2008
 Created Compliance Presentation Deck for Sales Department
 Created Compliance Process to leverage for individual clients
o Key Control Process
o Segregation of Duties
o Roles and Responsibilities
o Policies, Processes and Procedures Documentation
SENIOR PROGRAM MANAGER LAWSON 9.1
BIOSCRIP PHARMACEUTICALS – CONSULTANT
04.2007 – 05.2008
 Security System
o Compiled IAM profiles for 491 personnel
o Configured Security System
 Financial System
o Managed design sessions for ERP financial system
o Created ERP financial system end user documentation
 Compliance Program
o Analyzed and reengineered Key controls, policies, processes and procedures
o Led training to ensure organizational understanding of compliance
o Compiled SoD Audit Assertion Documents for SOX Compliance Audit