Ce diaporama a bien été signalé.
Le téléchargement de votre SlideShare est en cours. ×

FINAL PROJECT OF JCI DOCUMENTATION

Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
IMPLEMENTATION OF
JOINT COMMISSION
INTERNATIONAL
STANDARDS IN TERTIARY
CARE HEART HOSPITAL
WITH SPECIAL FOCUS
ON DOCUMENTA...
INDIAN INSTITUTE OF SOCIAL WELFARE AND
BUSINESS MANAGEMENTCOLLEGE SQUARE
WEST, KOLKATA 700 073
IMPLEMENTATION OF JOINT COM...
INDIAN INSTITUTE OF SOCIAL WELFARE AND
BUSINESS MANAGEMENT
COLLEGE SQUARE WEST, KOLKATA 700 073
May, 2012
DECLARATION
I, M...
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Chargement dans…3
×

Consultez-les par la suite

1 sur 60 Publicité

Plus De Contenu Connexe

Diaporamas pour vous (20)

Les utilisateurs ont également aimé (20)

Publicité

Similaire à FINAL PROJECT OF JCI DOCUMENTATION (20)

FINAL PROJECT OF JCI DOCUMENTATION

  1. 1. IMPLEMENTATION OF JOINT COMMISSION INTERNATIONAL STANDARDS IN TERTIARY CARE HEART HOSPITAL WITH SPECIAL FOCUS ON DOCUMENTATION 1 | P a g e
  2. 2. INDIAN INSTITUTE OF SOCIAL WELFARE AND BUSINESS MANAGEMENTCOLLEGE SQUARE WEST, KOLKATA 700 073 IMPLEMENTATION OF JOINT COMMISSION INTERNATIONAL STANDARDS IN TERTIARY CARE HEART HOSPITAL WITH SPECIAL FOCUS ON DOCUMENTATION Project Report Submitted to the University of Calcutta in Partial Fulfillment for the Award of Master of Public Systems Management (With Specialization in Environment Management) By KAUSTAV DEB ROLL NO.: 107/MPS/130049 SESSION: 2013-2015 2 | P a g e
  3. 3. INDIAN INSTITUTE OF SOCIAL WELFARE AND BUSINESS MANAGEMENT COLLEGE SQUARE WEST, KOLKATA 700 073 May, 2012 DECLARATION I, Mr. Kaustav Deb Hereby declare that this project report is the record of authentic work carried out by me during the period from 6th March to 22nd May and has not been subjected to any other University or Institute for the award of any degree / diploma etc. 3 | P a g e
  4. 4. Signature: Name of the student: Kaustav Deb Date: CERTIFICATE FROM THE COMPANY / ORGANISATION 4 | P a g e
  5. 5. CERTIFICATE This is to certify that Mr KAUSTAV DEB of INDIAN INSTITUTE OF SOCIAL WELFARE AND BUSINESS MANAGEMENT has successfully completed the project work titled IMPLEMENTATION OF JOINT COMMISSION INTERNATIONAL STANDARDS IN TERTIARY CARE HEART HOSPITAL WITH SPECIAL FOCUS ON DOCUMENTATION in partial fulfillment of requirement for the completion of PGP course as prescribed by the College of Management COLLEGE NAME. This project report is the record of authentic work carried out by him/her during the period from March to May He has worked under my guidance. 5 | P a g e
  6. 6. Signature Name Project Guide (Internal) Date: Counter signed by Signature Name Director Date: ACKNOWLEDGEMENT I would like to owe a great debt of gratitude to Dr. Aninda Chatterjee (Chief Operating Officer), and Mr. Kaushik Kuthe (Assistant Manger - Human Resource) for selecting, accepting and inducting me as a Management Trainee in B.M BIRLA HEART RESEARCH CENTRE and for motivating me to be better. Also I am obliged to Mr. Sukanta Kumar Das (HOD of Quality Assurance Department ) & to the whole Quality Assurance Department for sharing their knowledge with me and for guiding me constantly. I express my extreme thanks as they provided me with all possible help and support in spite of their busy 6 | P a g e
  7. 7. schedule. Special thanks and gratitude to Dr. Tushar PalChoudhury (Astron Quality Consultant ) I also want to convey my gratefulness to Prof. (Dr.) B.K. Chowdhury (HOD of Masters in Public System Management) Dr. Sanghamitra Sen. (Hospital and Healthcare Batch Coordinator) & Mr. Sandip Ghosh (Project Guide) of our College for sharing their experience with me, keeping faith on me & for making me what I am today. LIST OF ABBREVIATIONS Section I: Accreditation Participation Requirements • Accreditation Participation Requirements - APR Section II: Patient-Centered Standards 7 | P a g e
  8. 8. • International Patient Safety Goals - IPSG • Access to Care and Continuity of Care - ACC • Patient and Family Rights - PFR • Assessment of Patients - AOP • Care of Patients - COP • Anesthesia and Surgical Care - ASC • Medication Management and Use - MMU • Patient and Family Education - PFE Section III: Health Care Organization Management Standards • Quality Improvement and Patient Safety - QPS • Prevention and Control of Infections - PCI • Governance, Leadership, and Direction - GLD • Facility Management and Safety - FMS • Staff Qualifications and Education - SQE • Management of Information - MOI Section IV: Academic Medical Center Hospital Standards • Medical Professional Education - MPE • Human Subjects Research Programs - HRP EXECUTIVE SUMMARY This is the report of the JCI on Quality Care in Hospitals B.M BIRLA HEART RESEARCH CENTRE. It aims to provide information on the of quality, quality management and quality challenges in health care. The challenge of quality is founded on the basic principle of reducing the number of errors, which is still a great challenge for health care. Latest research demonstrates that almost every tenth patient suffers from preventable harm and adverse effects related to their 8 | P a g e
  9. 9. care and that variation among health care providers is large and cannot be explained by patient characteristics. The JOINT COMMISSION INTERNATIONAL, 5th Edition started its work 2014, 1st of April. A survey was carried out which demonstrated that the concepts and principles relating to quality management in health care differ from one country and culture to another. The same was true for quality system audits and the principles for their credibility and authorization (accreditation and certification). Since then many projects in health care have demonstrated that the general management and quality assurance principles apply well for health care. Projects like the 'Expert' demonstrated that health care should learn from all the different quality management programs. This report provides an analysis, evaluation and comparison study of the JCI and NABH. Results of standards comparison show that some of the policies are not there and most of them needed to improve. In particular, comparative performance is poor in the areas of Patient care, Nursing care, Hospital leadership procedure, and biomedical waste management. The report finds the prospects of the company in its current position are not positive. The major areas of weakness require further investigation and remedial action by management. CONTENT 9 | P a g e
  10. 10. SL NO CHAPTERS PAGE NO 1 Introduction 1.1 Background of the study 10 1.2 Company profile 11 1.3 Background of the topic 13 1.4 ORGANOGRAM 17 1.5 Need of the study 18 1.6 Objectives of the study 18 2 Research Methodology – Comparative Study 20 3 Findings 52 4 Conclusions 53 5 Bibliography 54 INTRODUCTION Hospitals play an important role in the health care system. They are health care institutions that have an organized medical and other professional staff, and inpatient facilities, and deliver medical, nursing and related services 24 hours per day, 7 days per week. 10 | P a g e
  11. 11. Hospitals offer a varying range of acute, convalescent and terminal care using diagnostic and curative services in response to acute and chronic conditions arising from diseases as well as injuries and genetic anomalies. In doing so they generate essential information for research, education and management. Traditionally oriented on individual care, hospitals are increasingly forging closer links with other parts of the health sector and communities in an effort to optimize the use of resources for the promotion and protection of individual and collective health status. QUALITYhealth care has a wide variety of meanings. To some people, sitting in the waiting room a short time to see a doctor means “QUALITY” health care. To others, being treated politely by the doctor's staff means “QUALITY” health care. There are those who define “QUALITY” health care by how much time the doctor devotes to examining you. By examining the number of times a hospital has provided care that has been scientifically proven to improve a medical condition and looking at the outcome after a patient has received the recommended care, you can get a picture of how well a hospital is providing quality of care. Using definitions of care that can be measured with numbers is one way to gauge the success or failure of a treatment. The BM Birla Heart Research Centre is acknowledged for providing quality patient care, diagnosis and treatment; and research of 11 | P a g e
  12. 12. cardiovascular diseases. A commitment to the art and science of healing forms the core of its ethos: • Leadership and excellence in delivering quality healthcare services • Expanding the horizons of medical knowledge through biomedical research • Educating and training physicians and other healthcare professionals • Improving the health of our society Apart from providing quality cardiac care to its patients, the BM Birla Heart Research Centre has several breakthroughs in angioplasty to its credit. To name a few: • Performing a less-invasive alternative to cardiac bypass surgery • Earning worldwide recognition for innovative developments in the diagnosis and treatment of heart diseases The BM Birla Heart Research Centre caters to the entire spectrum of cardiac ailments for children as well as adults. The Centre focuses on the advanced field of cardiac surgery, with added attention to reconstructive operations on children. BMBHRC researchers put their findings into practice, thereby improving the health of society. Vision To be the leading super-specialty healthcare & research institute in Eastern India, with world-class standards in quality. Mission • To offer the highest standards of medical treatment. • To treat patients with care, compassion & commitment. • To touch every section of society, and offer them the best in medical care. 12 | P a g e
  13. 13. HIGH LEVEL ORGANIZATION CHART Joint Commission International Accreditationis a voluntary process in which an entity separate and distinct from the health care organization which assesses the health care organization to determine if it meets a set of requirement (standards) designed to provide a visible commitment by an organization to improve the safety and quality of care which is optimal and achievable. It is an effective quality evaluation and management tool for ensuring a safe care environment which helps continuous improvement process to reduce risk to patient and staffs. Joint Commission International is a U.S. based not for profit accreditation body which sets and designs 13 | P a g e
  14. 14. Standards and processes to create a culture of ethics, safety and quality within an organization that Strive to continually improve patient care processes and results.. Benefits of JCI Joint Commission International teaches and leads us to:  Improve patient trust by improving patient safety, quality and care.  Provide a safe and efficient work environment that contributes to staff satisfaction  Listen to patients and their families, respect their rights, and involve them in the care process as partners; and  Helps establish collaborative leadership that sets priority for and continuous leadership for quality and patient safety at all levels. Purpose and Goal of JCI Accreditation Initiatives The Purpose is to give BM BIRLA HEART RESEARCH CENTRE fame by setting Goals which stimulate demonstration of continuous, sustained improvement in healthcare organization by applying international consensus standard, International Patient Safety Goals and Data Measurement Support. 14 | P a g e
  15. 15. JCI addresses the following issues very intensively: 1. International Patient Safety Goals 2. Patient & Family Education 3. Patient & Family Rights & Responsibilities 4. Pain Management 5. Quality Indicators & Monitoring 6. Hand Wash & Prevention and Control of Infection 7. Fire Safety and Emergency Codes 8. Removal of Barriers to Care 9. Patient Identifiers 10. Care of High Risk Patients (Vulnerable patients) 11. Restraint Order 12. Rights of Drug administration 13. Discharge Planning & Components of Discharge Summary 14. Time Out 15. Biomedical Waste Disposal 16. Personal Protective Equipments (PPE) 17. HAZMAT, Lab, Radiation, Facility Safety 18. DNR (Do Not Resuscitate) 19. End of Life Care 20. Hospital Mandatory Trainings JCI Standards (5th Edition) Accreditation Participation Requirements (APR): 12 Chapters Total Number: 16 15 | P a g e
  16. 16.  Patient Centered Chapters: 8  Organization Management Chapters: 6  Academic Medical Center Hospital Chapters: 2 Standards: Total Number: 304 Standards are set around the important functions; they are common to all healthcare organizations. Intent statement: Easy explanation of the standards Measurable Elements: Total number: 1218 Measurable elements are those requirements of standards which are reviewed and assigned a score during survey. Survey: Assesses the hospitals compliance on JCI standards 16 | P a g e
  17. 17. Chapter Details I. Accreditation Participation Requirements Accreditation Participation Requirements (APR)-Introductory II. The Patient Centered Standards are: 1. International Patient Safety Goals (IPSG) 2. Access to Care and Continuity of Care (ACC) 3. Patient and Family Rights (PFR) 4. Assessment of Patients (AOP) 5. Care of Patients (COP) 6. Anesthesia and Surgical Care (ASC) 7. Medication Management and Use (MMU) 8. Patient and Family Education (PFE) III. The Organization Management Standards are: 9. Quality Improvement and Patient Safety (QPS) 10. Prevention and Control of Infections (PCI) 11. Governance, Leadership, and Direction (GLD) 12. Facility Management and Safety (FMS) 13. Staff Qualifications and Education (SQE) 14. Management of Information (MOI) IV. The Academic Medical Center Hospital Standards are: 15. Medical Professional Education (MPE) 16. Human Subjects Research Programs (HRP) 17 | P a g e
  18. 18. JCI ORGANOGRAM 18 | P a g e COO GM / HS SECTION COORDINATOR SECTION COORDINATOR SECTION COORDINATOR SECTION COORDINATOR SECTION COORDINATOR
  19. 19. NEED OF THE STUDY Implementation of JCI to improve quality service in Patient centered areas and Hospital Centered areas. This study shows the comparison, equivalent policies and elements of JCI and NABH. It will also helps to find out what are the remaining policies and what are polices needed to change and what are the polices need to create. OBJECTIVES OF THE STYDY Comparative Study of JCI and NABH policy 19 | P a g e
  20. 20. RESEARCH METHODOLOGY Comparative Study between JCI and NABH for Patient Centered and Hospital Centered Standards. 20 | P a g e
  21. 21. CARE OF PATIENTS STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard COP.1 Uniform care of all patients is provided and follows applicable laws and regulations. ℗ Measurable Elements of COP.1 ME 1. The hospital’s department/service leaders collaborate to provide uniform care processes. ME 2. The provision of uniform care reflects local and regional laws and regulations. ME 3. Uniform care is provided that meets requirements a) through e) in the intent COP.1.a.b COP 1.c COP.1.a Standard COP.3 The care of high-risk patients and the provision of high-risk services are guided by professional practice guidelines, laws, and regulations. ℗ Measurable Elements of COP.3 ME 1. Hospital leadership has identified the high-risk patients and services. ME 2. When high-risk services are provided by the hospital, leadership establishes and implements guidelines and procedures for those services and for the care of high-risk patients, for at least a) through i) of the intent. (Also see MOI.10.1, ME 4) ME 3. Staff have been trained and use the guidelines and procedures for care. ME 4. Hospital leadership identifies additional risks that may affect high-risk patients and services. COP.8.a COP.9.a COP.8.a COP.8.b COP.8.c COP.9.e N/A 21 | P a g e
  22. 22. ME 5. Evaluation of the high-risk services is included in the hospital’s quality improvement program COP.8.g STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard COP.3.3 Clinical guidelines and procedures are established and implemented for the handling, use, and administration of blood and blood products. ℗ ME 1. An individual with education, knowledge, and expertise oversees the administration of blood and blood products. (Also see AOP.5.11, ME 1) ME 2. Clinical guidelines and procedures are established and implemented for the handling, use, and administration of blood and blood products. (Also see AOP.5.11, ME 2) ME 3. Clinical guidelines and procedures address the processes for a) through e) in the intent. N/A COP.7.a COP.7.b COP.7.b Standard COP.6 Patients are supported in managing pain effectively. ℗ Measurable Elements of COP.6 ME 1. Based on the scope of services provided, the hospital has processes to identify patients in pain. ME 2. When pain is an expected result of planned treatments, procedures, or examinations, patients are informed about the likelihood of pain and options for pain management. ME 3. Patients in pain receive care according to pain management guidelines and according to patient COP.16.a.b N/A COP.16.d 22 | P a g e
  23. 23. goals for pain management. ME 4. Based on the scope of services provided, the hospital has processes to communicate with and to educate patients and families about pain. ME 5. Based on the scope of services provided, the hospital has processes to educate staff about pain. COP.16.e N/A ACCESS TO CARE AND CONTINUITY OF CARE STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard 23 | P a g e
  24. 24. Standard ACC.1 Patients who may be admitted to the hospital or who seek outpatient services are screened to identify if their health care needs match the hospital’s mission and resources. ℗ Measurable Elements of ACC.1 ME 1. Based on the results of screening, it is determined if the needs of the patient match the hospital’s mission and resources. (Also see GLD.3.1, ME 1) ME 2. Patients are accepted only if the hospital can provide the necessary services and the appropriate outpatient or inpatient setting for care. ME 3. There is a process to provide the results of diagnostic tests to those responsible for determining if the patient is to be admitted, transferred, or referred. ME 4. Specific screening tests or evaluations are identified when the hospital requires them prior to admission or registration. ME 5. Patients are not admitted, transferred, or referred before the test results required for these decisions are available. NA AAC.2.d NA NA NA Standard ACC.1.2 The hospital considers the clinical needs of patients and informs patients when there are waiting periods or delays for diagnostic and/or treatment services. ℗ Measurable Elements of ACC.1.2 ME 1. Inpatients and outpatients are informed when there will be a delay in care and/or treatment. ME 2. Patients are informed of the reasons for the delay or wait and provided with information on available alternatives consistent with their clinical needs. ME 3. The information is documented in the patient record. NA NA NA STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard 24 | P a g e
  25. 25. Standard ACC.2.3 Admission to units providing intensive or specialized services is determined by established criteria.℗ Measurable Elements of ACC.2.3 ME 1. The hospital has established entry and/or transfer criteria for admission to intensive and specialized services or units, including research and other programs to meet special patient needs. ME 2. The criteria utilize prioritization, diagnostic, and/or objective parameters, including physiologic-based criteria. ME 3. Individuals from intensive/specialty units are involved in developing the criteria. ME 4. Staff are trained to apply the criteria. ME 5. The records of patients who are admitted to units providing intensive/specialized services contain evidence that they meet the criteria for services. COP.8.b AAC.3.b COP.8.b NA COP.8.c NA Standard ACC.2.3.1 Discharge from units providing intensive or specialized services is determined by established criteria. ℗ Measurable Elements of ACC.2.3.1 ME 1. The hospital has established discharge and/or transfer criteria from intensive and specialized services or units to a different level of care, including research and other programs. ME 2. The criteria used for discharge or transfer should include the criteria used for admission to the next level of care. ME 3. Individuals from intensive or specialty units are involved in developing the criteria. ME 4. Staff are trained to apply the criteria. ME 5. The records of patients who are transferred or discharged from units providing intensive or specialized services contain evidence that they no longer meet the criteria for services. COP.8.b NA NA COP.8.c NA 25 | P a g e
  26. 26. STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard ACC.4.3.2 The clinical records of inpatients contain a copy of the discharge summary. ℗ Measurable Elements of ACC.4.3.2 ME 1. A discharge summary is prepared by a qualified individual. ME 2. A copy of the discharge summary is provided to the practitioner responsible for the patient’s continuing or follow-up care. ME 3. A copy of the discharge summary is provided to the patient in cases in which information regarding the practitioner responsible for the patient’s continuing or follow-up care is unknown. ME 4. A copy of the completed discharge summary is placed in the patient's record in a time frame identified by the hospital. AAC.13.a NA AAC.14.a NA Standard ACC.4.4 The records of outpatients requiring complex care or with complex diagnoses contain profiles of the medical care and are made available to health care practitioners providing care to those patients. ℗ Measurable Elements of ACC.4.4 ME 1. The hospital identifies the types of outpatients receiving complex care and/or with complex diagnoses who require an outpatient profile. ME 2. The information to be included in the outpatient profile is identified by the clinicians who treat those patients. ME 3. The hospital uses a process that will ensure the outpatient profile is available in an easy to retrieve and review format. ME 4. The process is evaluated to see if it meets the needs of the clinicians and improves the quality and safety of outpatient clinical visits. NA NA NA NA 26 | P a g e
  27. 27. ASSESSMENT OF PATIENT STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard AOP.1 All patients cared for by the hospital have their health care needs identified through an assessment process that has been defined by the hospital ℗ Measurable Elements of AOP.1 ME 1. The minimum content of assessments for inpatients is defined for each clinical discipline that performs assessments and specifies the required elements of the history and physical examination. ME 2. The minimum content of assessments for outpatients is defined for each clinical discipline that performs assessments and specifies the required elements of the history and physical examination. ME 3. Only qualified individuals permitted by licensure, applicable laws and regulations, or certification perform the assessment. (Also see SQE.10) ME 4. The hospital identifies the information to be documented for the assessments AAC.4.a AAC.4.a AAC.4.b AAC.4.a.e.f.g.h.j Standard AOP.1.1 Each patient’s initial assessment includes an evaluation of physical, psychological, social, and economic factors, including a physical examination and health history ℗ Measurable Elements of AOP.1.1 ME1. All inpatients and outpatients have an initial assessment that includes a health history and physical examination consistent with the requirements defined in hospital policy. ME 2. Each patient receives an initial psychological assessment as indicated by his or her needs. ME 3. Each patient receives an initial social and economic assessment as indicated by his or her needs. ME 4. The initial assessment results in an initial diagnosis. AAC.4.a NA NA 27 | P a g e
  28. 28. AAC.4.d STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard AOP.1.2 The patient’s medical and nursing needs are identified from the initial assessments, which are completed and documented in the clinical record within the first 24 hours after admission as an inpatient or earlier as indicated by the patient’s condition.℗ Measurable Elements of AOP.1.2 ME 1. The initial medical assessment, including health history, physical exam, and other assessments required by the patient’s condition, is performed and documented within the first 24 hours of admission as an inpatient or sooner as required by patient condition. ME 2. The initial medical assessment results in a list of specific medical diagnoses that includes primary and associated conditions requiring treatment and monitoring. ME 3. The initial nursing assessment is performed and documented within the first 24 hours of admission as an inpatient or sooner as required by patient condition. ME 4. The initial nursing assessment results in a list of specific patient nursing needs or conditions that require AAC.4.c.d AAC.4.d AAC.4.d.e AAC.4.e.j 28 | P a g e
  29. 29. nursing care, interventions, or monitoring Standard AOP.1.2.1 The initial medical and nursing assessments of emergency patients are based on their needs and conditions.℗ Measurable Elements of AOP.1.2.1 ME1. The medical assessment of emergency patients is based on their needs and condition and documented in the patient record. ME2. The nursing assessment of emergency patients is based on their needs and condition and documented in the patient record. ME 3. Before surgery is performed, there is a brief note and preoperative diagnosis documented for emergency patients requiring emergency surgery. (Also see ASC.7) AAC.4.a.c.d.g AAC.4.a.c.d.e COP.14.b. STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard AOP.2 All patients are reassessed at intervals based on their condition and treatment to determine their response to treatment and to plan for continued treatment or discharge. ℗ Measurable Elements of AOP.2 ME 1. Patients are reassessed to determine their response to treatment and plan for continued treatment and/or discharge. (Also see COP.5, ME 3; ASC.6.1; and MMU.7, ME 1) ME 2. Patients are reassessed at intervals based on their condition and when there has been a significant change in their condition, plan of care, or individual needs. (Also see AOP.1.7, ME 2) ME 3. A physician reassesses patients at least daily, including weekends, during the acute phase of their care and treatment. ME 4. For non-acute patients, the hospital defines, in writing, the circumstances in which, and the types of patients or patient populations for which, a physician’s assessment may AAC.5.a.e AAC 5.a.c NA NA 29 | P a g e
  30. 30. be less than daily and identifies the minimum reassessment interval for these patients. ME 5. Reassessments are documented in the patient record. AAC 5.c.d Standard AOP.3 Qualified individuals conduct the assessments and reassessments ℗ Measurable Elements of AOP.3 ME 1. Individuals qualified to conduct patient assessments and reassessments are identified and have their responsibilities defined in writing. (Also see SQE.1.1, ME 2) ME 2. Only those individuals permitted by licensure, applicable laws and regulations, or certification perform patient assessments. ME 3. Emergency assessments are conducted by individuals qualified to do so. ME 4. Nursing assessments are conducted by individuals qualified to do so. AAC.4.b HRM.8.b HRM.9.a AAC.4.b.e HRM.10.a HRM.10.a MEDICATION MANAGEMENT AND USE STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard MMU.2 Medications for prescribing or ordering are stocked, and there is a process for medications not stocked or normally available to the hospital or for times when the pharmacy is closed. ℗ Measurable Elements of MMU.2 ME 1. There is a list of medications stocked in the hospital or readily available from outside sources. ME 2. The process used to develop the list (unless determined by regulation or an authority outside the hospital) includes representation from all those who prescribe and manage medications in the hospital. ME 3. There is a process for obtaining medications during the night or when the pharmacy is closed. MOM 2.a MOM 2.b MOM 1.d 30 | P a g e
  31. 31. Standard MMU.3 Medications are properly and safely stored. ℗ Measurable Elements of MMU.3 ME 1. Medications are stored under conditions suitable for product stability, including medications stored on individual patient care units. ME 2. Controlled substances are accurately accounted for according to applicable laws and regulations. ME 3. Medications and chemicals used to prepare medications are accurately labeled with contents, expiration dates, and warnings. ME 4. All medication storage areas, including medication storage areas on patient care units, are periodically inspected to ensure that medications are stored properly. ME 5. Medications are protected from loss or theft throughout the hospital. MOM 3.a.b.d.e MOM 3.c MOM 5.e MOM 3.c NA Standard MMU.3.1 There is a process for storage of medications and nutrition products that require special consideration. ℗ Measurable Elements of MMU.3.1 ME 1. The hospital establishes and implements a process for how nutrition products requiring special considerations are stored. ME 2. The hospital establishes and implements a process for how radioactive, investigational, and similar medications are stored. (Also see FMS.5) ME 3. The hospital establishes and implements a process for how sample medications are stored and controlled. ME 4. The hospital establishes and implements a process for how medications brought in by the patient are identified and stored. NA MOM 11 a.c NA NA Standard MMU.3.2 Emergency medications are available, monitored, and safe when stored out of the pharmacy. ℗ Measurable Elements of MMU.3.2 ME 1. Emergency medications are available in the units where they will be needed or are readily accessible within the hospital to meet emergency needs. (Also see MMU.2) ME 2. The hospital establishes and implements a process for how emergency medications are stored,maintained, and protected from loss or theft. ME 3. Emergency medications are monitored and replaced in a timely manner after use or when expired or damaged. MOM 3 - e, f, g MOM 3.b.e, NA Standard MMU.3.3 The hospital has a Measurable Elements of MMU.3.3 ME 1. There is a medication recall MOM 5 b 31 | P a g e
  32. 32. medication recall system. ℗ system in place. ME 2. The hospital establishes and implements a process for use of medications known to be expired or outdated. ME 3. The hospital establishes and implements a process for the destruction of medications known to be expired or outdated. NA NA Standard MMU.4 Prescribing, ordering, and transcribing are guided by policies and procedures. ℗ Measurable Elements of MMU.4 ME 1. The hospital establishes and implements a process for the safe prescribing, ordering, and transcribing of medications in the hospital. ME 2. The hospital establishes and implements a process for managing illegible prescriptions and orders, including measures to prevent continued occurrence. ME 3. Staff are trained in correct prescribing, ordering, and transcribing processes. ME 4. Patient records contain a list of current medications taken prior to admission, and this information is made available to the pharmacy and the patient’s health care practitioners. ME 5. Initial medication orders are compared to the list of medications taken prior to admission, according to the hospital’s established process. MOM 4 - a, b,h NA NA NA NA PATIENT AND FAMILY RIGHTS STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard 32 | P a g e
  33. 33. Standard PFR.1 The hospital is responsible for providing processes that support patients’ and families’ rights during care. ℗ Measurable Elements of PFR.1 ME 1. Hospital leadership works to protect and to advance patient and family rights. ME 2. Hospital leadership understands patient and family rights as identified in laws and regulations and in relation to the cultural practices of the community or individual patients served. ME 3. The hospital respects the right of patients, and in some circumstances the right of the patient’s family, to have the prerogative to determine what information regarding their care would be provided to family or others, and under what circumstances. ME 4. All staff are knowledgeable about patient rights and can explain their responsibilities in protecting patient rights. PRE.1.A N/A PRE 3.a.b.c PRE.1.d Standard PFR.1.3 The patient’s rights to privacy and confidentiality of care and information are respected. Measurable Elements of PFR.1.3 ME 1. Staff members identify patient expectations and needs for privacy during care and treatment. ME 2. A patient’s expressed need for privacy is respected for all clinical interviews, examinations, procedures/treatments, and transport. ME 3. Confidentiality of patient information is maintained according to laws and regulations. (Also see MOI.2 and MOI.7) ME 4. Patients are requested to grant permission for the release of information not covered by laws and regulations. PRE.2.b PRE.2.b PRE.2.d N/A 33 | P a g e
  34. 34. STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard PFR.3 The hospital informs patients and families about its process to receive and to act on complaints, conflicts, and differences of opinion about patient care and the patient’s right to participate in these processes. ℗ Measurable Elements of PFR.3 ME 1. Patients are informed about the process for voicing complaints, conflicts, and differences of opinion. ME 2. Complaints, conflicts, and differences of opinion are investigated by the hospital. ME 3. Complaints, conflicts, and differences of opinion that arise during the care process are resolved. ME 4. Patients and families participate in the resolution process. PRE 7.b PRE 7.c PRE 7.d NA Standard PFR.5.1 Patient informed consent is obtained through a process defined by the hospital and carried out by trained staff in a manner and language the patient can understand. ℗ Measurable Elements of PFR.5.1 ME 1. The hospital develops and implements a clearly defined informed consent process. ME 2. Designated staff are trained in the process ME 3. Patients learn about the process for granting informed consent in a manner and language that the patient understands. ME 4. Patients give informed consent consistent with the process. ME 5. There is a uniform recording of informed consent. PRE 4.a NA PRE 4.d PRE 4.d PRE 4.a 34 | P a g e
  35. 35. ANESTHESIA AND SURGICAL CARE STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard ASC.3 The administration of procedural sedation is standardized throughout the hospital. ℗ Measurable Elements of ASC.3 ME 1. The administration of procedural sedation is standardized throughout the hospital. ME 2. Standardization of procedural COP 12.a 35 | P a g e
  36. 36. sedation includes identifying and addressing at least a) through e) in the intent. ME 3. Emergency medical technology and supplies are readily available and customized to the type of sedation being performed and the age and medical condition of the patient. ME 4. An individual with advanced life- support training must be immediately available when procedural sedation is being performed. (Also see COP.3.2) COP 12.a NA NA Standard ASC.3.1 Practitioners responsible for procedural sedation and individuals responsible for monitoring patients receiving sedation are qualified. ℗ Measurable Elements of ASC.3.1 ME 1. Health care practitioners responsible for providing procedural sedation are competent in at least a) through d) of the intent. ME 2. The individual responsible for patient monitoring during procedural sedation is competent in at least elements e) through h) in the intent. ME 3. Procedural sedation competencies for all staff involved in sedation are documented in the personnel files. COP 12.c COP 12.c HRM 8.b HRM 9.d Standard ASC.3.2 Procedural sedation is administered and monitored according to professional practice guidelines. ℗ Measurable Elements of ASC.3.2 ME 1. There is a presedation assessment performed and documented that includes at least a) through e) to evaluate risk and appropriateness of procedural sedation for the patient. (Also see AOP.1, MEs 1 and 2) ME 2. A qualified individual monitors the patient during the period of sedation and documents the monitoring. ME 3 Established criteria are used and documented for the recovery and discharge from procedural sedation. COP 12.a COP 12.d COP 12.g International Patient Safety Goals STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard IPSG.1 The hospital develops and implements a process to improve Measurable Elements of IPSG.1 ME 1. Patients are identified using two patient identifiers, not including the use NA 36 | P a g e
  37. 37. accuracy of patient identifications. ℗ of the patient’s room number or location. ME 2. Patients are identified before providing treatments and procedures. ME 3. Patients are identified before any diagnostic procedures. (Also see AOP.5.7, ME 2) NA NA Standard IPSG.2 The hospital develops and implements a process to improve the effectiveness of verbal and/or telephone communication among caregivers. ℗ Measurable Elements of IPSG.2 ME 1. The complete verbal order is documented and read back by the receiver and confirmed by the individual giving the order. ME 2. The complete telephone order is documented and read back by the receiver and confirmed by the individual giving the order. ME 3. The complete test result is documented and read back by the receiver and confirmed by the individual giving the result. MOM.4.i MOM.4.i MOM.4.i Standard IPSG.3 The hospital develops and implements a process to improve the safety of high-alert medications. ℗ Measurable Elements of IPSG.3 ME 1. The hospital has a list of all high- alert medications, including look- alike/sound-alike medications, that is developed from hospital-specific data. ME 2. The hospital implements strategies to improve the safety of high- alert medications, which may include specific storage, prescribing, preparation, administration, or monitoring processes. ME 3. The location, labeling, and storage of high-alert medications, including look-alike/sound-alike medications, is uniform throughout the hospital. MOM.4.j MOM 3.b MOM 3.d MOM 3.b MOM 3.d STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard IPSG.4 The hospital develops and implements a process for ensuring correct-site, correct- Measurable Elements of IPSG.4 ME 1. The hospital uses an instantly recognizable mark for surgical- and invasive procedure–site identification COP.6.c 37 | P a g e
  38. 38. procedure, and correct-patient surgery. ℗ that is consistent throughout the hospital. ME 2. Surgical- and invasive procedure– site marking is done by the person performing the procedure. ME 3. The hospital uses a checklist or other process to document, before the procedure, that the informed consent is appropriate to the procedure; that the correct site, correct procedure, and correct patient are identified; and that all documents and medical technology needed are on hand, correct, and functional. COP 14.d NA NA Standard IPSG.5 The hospital adopts and implements evidence- based hand-hygiene guidelines to reduce the risk of health care–associated infections. ℗ Measurable Elements of IPSG.5 ME 1. The hospital has adopted currently published, evidence-based hand-hygiene guidelines. ME 2. The hospital implements an effective hand-hygiene program throughout the hospital. ME 3. Hand-washing and hand- disinfection procedures are used in accordance with hand-hygiene guidelines throughout the hospital. HIC 2.c. HIC.2.c HIC.2.c. Standard IPSG.6 The hospital develops and implements a process to reduce the risk of patient harm resulting from falls. ℗ Measurable Elements of IPSG.6 ME 1. The hospital implements a process for assessing all inpatients and those outpatients whose condition, diagnosis, situation, or location identifies them as at high risk for falls. ME 2. The hospital implements a process for the initial and ongoing assessment, reassessment, and intervention of inpatients and outpatients identified as at risk for falls based on documented criteria. ME 3. Measures are implemented to reduce fall risk for those identified patients, situations, and locations assessed to be at risk. COP.9.a COP.9.c COP.9.a COP.9.c COP.9.e STAFF QUALIFICATION AND EDUCATION STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard 38 | P a g e
  39. 39. Standard SQE.1.1 Each staff member’s responsibilities are defined in a current job description.℗ Measurable Elements of SQE.1.1 ME 1. Each staff member not permitted to practice independently has a job description. ME 2. Those individuals identified in a) through d) in the intent, when present in the hospital, have job descriptions appropriate to their activities and responsibilities or have been privileged if noted as an alternative. (Also see AOP.3, ME 1) ME 3. Job descriptions are current according to hospital policy HRM 1.C , HMB 1.C HRM 1.c Standard SQE.5 There is documented personnel information for each staff member.℗ Measurable Elements of SQE.5 ME 1. Personnel files for each staff member are standardized and current and maintained according to hospital policy. ME 2. Personnel files contain the qualifications of the staff member. ME 3. Personnel files contain the job description of the staff member when applicable. ME 4. Personnel files contain the work history of the staff member. ME 5. Personnel files contain the results of evaluations. ME 6. Personnel files contain a record of in-service education attended by the staff member. HRM.8.a, HRM 8.b, NA NA HRM 8.d HRM 8.6 STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard 39 | P a g e
  40. 40. Standard SQE.5 There is documented personnel information for each staff member.℗ Measurable Elements of SQE.5 ME 1. Personnel files for each staff member are standardized and current and maintained according to hospital policy. ME 2. Personnel files contain the qualifications of the staff member. ME 3. Personnel files contain the job description of the staff member when applicable. ME 4. Personnel files contain the work history of the staff member. ME 5. Personnel files contain the results of evaluations. ME 6. Personnel files contain a record of in-service education attended by the staff member. HRM.8.a, HRM 8.b NA NA, HRM 8.d HRM 8.6 Standard SQE.6 A staffing strategy for the hospital, developed by the leaders of hospital departments and services, identifies the number, types, and desired qualifications of staff. ℗ Measurable Elements of SQE.6 ME 1. The hospital’s department/service leaders develop a written strategy for staffing the hospital in a manner that complies with local laws and regulations. ME 2. The number, types, and desired qualifications of staff are identified in the strategy using a recognized staffing method. (Also see AOP.6.2, ME 5) ME 3. The strategy addresses the assignment and reassignment of staff. NA NA NA 40 | P a g e
  41. 41. STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard SQE.8.2 The hospital provides a staff health and safety program. ℗ Measurable Elements of SQE.8.2 ME 1. The hospital provides, and incorporates into the hospital quality and safety program, a staff health and safety program that is responsive to urgent and nonurgent staff needs through direct treatment and referral. ME 2. The hospital identifies epidemiologically significant infections, as well as staff that are at high risk for exposure to and transmission of infections, and implements a staff vaccination and immunization program. ME 3. The hospital provides evaluation, counseling, and follow-up of staff exposed to infectious diseases that is coordinated with the infection prevention and control program. result of workplace violence. HRM.7.b, HIC 5.d HIC 5.d ME 4. The hospital identifies areas for potential workplace violence and implements measures to reduce the risk. ME 5. The hospital provides evaluation, counseling, and follow-up treatment of staff who are injured as a NA NA 41 | P a g e
  42. 42. FACILITY MANAGEMENT AND SAFETY STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard FMS.2 The hospital develops and maintains a written program(s) describing the processes to manage risks to patients, families, visitors, and staff. ℗ Measurable Elements of FMS.2 ME 1. There are written programs that address the risk areas a) through f) in the intent. ME 2. The programs are current and are fully implemented. ME 3. The hospital has a process to review and to update the program(s) when changes in the hospital’s environment occur or at a minimum, on an annual basis. ME 4. When independent entities are present within the patient care facilities to be surveyed, the hospital ensures that the entities comply with all aspects of the facility management programs identified in a) through d) of the intent. FMS 3. a to e FMS 3. a to e NA NA Standard FMS.4 The hospital plans and implements a program to provide a safe physical facility through inspection and planning to reduce risks. ℗ Measurable Elements of FMS.4 ME 1. The hospital has a program to provide a safe physical facility. ME 2. The hospital has a documented, current, accurate inspection of its physical facilities. ME 3. The program includes assessing safety and security during times of construction and renovation and implementing strategies to reduce risks. (Also see PCI.7.5) FMS.1.a FMS.1.d N.A. Standard FMS.4.1 The hospital plans and implements a program to provide a secure environment for patients, families, staff, and visitors. ℗ Measurable Elements of FMS.4.1 ME 1. The hospital has a program to provide a secure environment, including monitoring and securing areas identified as security risks. (Also see AOP.5.3 and AOP.6.3) ME 2. The program ensures that all staff, contract workers, and vendors are identified. ME 3. All security risk areas and restricted areas are identified, documented, monitored, and kept secure. N.A. N.A N.A. 42 | P a g e
  43. 43. STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard FMS.6 The hospital develops, maintains, and tests an emergency management program to respond to emergencies, epidemics, and natural or other disasters that have the potential of occurring within their community. ℗ Measurable Elements of FMS.6 ME 1. The hospital has identified the major internal and external disasters, such as community emergencies, epidemics, and natural or other disasters, as well as major epidemic events that pose significant risks of occurring, taking into consideration the hospital’s geographic location. ME 2. The hospital identifies the probable impact that each type of disaster will have on all aspects of care and services. ME 3. The hospital establishes and implements a disaster program that identifies its response to likely disasters, including items a) through g) in the intent. ME 4. The entire program, or at least critical elements c) through g) of the program, is tested annually. ME 5. At the conclusion of every test, debriefing of the test is conducted. FMS 7.a FMS.7.a FMS.7.b F.M.S.7.e. (*) FMS 7. e Standard FMS.7 The hospital establishes and implements a program for the prevention, early detection, suppression, abatement, and safe exit from the facility in response to fires and nonfire emergencies. ℗ Measurable Elements of FMS.7 ME 1. The hospital establishes and implements a program to ensure that all occupants of the hospital’s facilities are safe from fire, smoke, or other nonfire emergencies. ME 2. The program includes the documented assessment of fire risks, including when construction is present in or adjacent to the facility. ME 3. The program includes the early detection of fire and smoke. ME 4. The program includes the abatement of fire and containment of smoke. ME 5. The program includes the safe exit from the facility when fire and nonfire emergencies occur. F.M.S.6.a FMS 6.a FMS.6.a FMS.6.b FMS.6.b 43 | P a g e
  44. 44. PREVENTION AND CONTROL OF INFECTIONS STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard PCI.5 The hospital designs and implements a comprehensive program to reduce the risks of health care–associated infections in patients and health care workers. ℗ Measurable Elements of PCI.5 ME 1. There is a comprehensive program that crosses all levels of the hospital, to reduce the risk of health care–associated infections in patients. ME 2. There is a comprehensive program that crosses all levels of the hospital to reduce the risk of health care–associated infections in health care workers. (Also see SQE.8.2) ME 3. The program incorporates a range of strategies that includes systematic and proactive surveillance activities to determine usual (endemic) rates of infection. HIC 4.a.b.c.d. HIC 5. a.b.c.d HIC 3.a.b.c.d.e.f.h ME 4. The program includes systems to investigate outbreaks of infectious diseases. ME 5. Risk-reduction goals and measurable objectives are established and reviewed. HIC 6.a.b.c.d NA Standard PCI.6 The hospital uses a risk- based approach in establishing the focus of the health care– associated infection prevention and reduction program. ℗ Measurable Elements of PCI.6 ME 1. The hospital has established the focus of the program through the collection of data related to a) through f) in the intent. ME 2. The data collected in a) through f) are analyzed to identify priorities for reducing rates of infection. HIC 3.b HIC 3.d 44 | P a g e
  45. 45. ME 3. Infection control strategies are implemented to reduce the rates of infection for the identified priorities. HIC 2.a HIC 3.e.f. STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard PCI.7 The hospital identifies the procedures and processes associated with the risk of infection and implements strategies to reduce infection risk. ℗ Measurable Elements of PCI.7 ME 1. The hospital has identified those processes associated with infection risk. (Also see MMU.5, ME 1) ME 2. The hospital has implemented strategies, education, and evidence- based activities to reduce infection risk in those processes. ME 3. The hospital identifies which risks require policies and/or procedures, staff education, practice changes, and other activities to support risk reduction. HIC 3.a NA NA Standard PCI.7.3 The hospital implements practices for safe handling and disposal of sharps and needles. ℗ Measurable Elements of PCI.7.3 ME 1. The hospital identifies and implements practices to reduce the risk of injury and infection from the handling and management of sharps and needles. ME 2. Sharps and needles are collected in dedicated, closable, puncture-proof, leakproof containers that are not reused. ME 3. The hospital disposes of sharps and needles safely or contracts with sources that ensure the proper disposal of sharps containers in dedicated hazardous waste sites or as determined by national laws and regulations. HIC 5.d. HIC 8.c HIC 8.b.c HIC 8.a.b.c.d 45 | P a g e
  46. 46. STANDARD MEASURABLE ELEMENTS NABH 3rd Edition Standard Standard PCI.8 The hospital provides barrier precautions and isolation procedures that protect patients, visitors, and staff from communicable diseases and protects immunosuppressed patients from acquiring infections to which they are uniquely prone. ℗ Measurable Elements of PCI.8 ME 1. Patients with known or suspected contagious diseases are isolated in accordance with recommended guidelines. (Also see ACC.6) ME 2. Patients with communicable diseases are separated from patients and staff who are at greater risk due to immunosuppression or other reasons. ME 3. Negative-pressure rooms are monitored routinely and available for infectious patients who require isolation for airborne infections; when negative-pressure rooms are not immediately available, rooms with HEPA filtration systems with a minimum of 12 air changes per hour may be used. ME 4. Cleaning of infectious rooms during the patient’s hospitalization and after discharge follow infection control guidelines. HIC 2.e HIC 5.c HIC 2.e HIC 5.c NA Standard PCI.8.1 The hospital develops and implements a process to manage a sudden influx of patients with airborne infections and when negative- pressure rooms are not available. ℗ Measurable Elements of PCI.8.1 ME 1. The hospital develops and implements a process to address managing patients with airborne infections for short periods of time when negative- pressure rooms are not available. ME 2. The hospital develops and implements a process for managing an influx of patients with contagious diseases. ME 3. Staff are educated in the management of infectious patients when there is a sudden influx or when negative-pressure rooms are not HIC 5.c NA HIC 9.d 46 | P a g e
  47. 47. available. MANAGEMENT OF INFORMATION STANDARD MEASURABLE ELEMENTS NABH 3rd Edition standard Standard MOI.2 Information privacy, confidentiality, and security including data integrity are maintained. ℗ Measurable Elements of MOI.2 ME 1. The hospital has a written process that protects the confidentiality, security, and integrity of data and information. ME 2. The process is based on and consistent with laws and regulations. ME 3. The process identifies the level of confidentiality maintained for different categories of data and information. ME 4. Those persons who need or have a job position permitting access to each category of data and information are identified. ME 5. Compliance with the process is monitored. IMS 5.a IMS 5.b IMS 5.a.c IMS 3.b NA Standard MOI.3 The hospital determines Measurable Elements of MOI.3 47 | P a g e
  48. 48. the retention time of records, data, and information. ℗ ME 1. The hospital determines the retention time of patient clinical records and other data and information. ME 2. The retention process provides expected confidentiality and security. ME 3. Records, data, and information are destroyed in a manner that does not compromise confidentiality and security. IMS 6.a IMS 6.c IMS 6.d Standard MOI.5 The data and information needs of those in and outside the hospital are met on a timely basis in a format that meets user expectations and with the desired frequency. Measurable Elements of MOI.5 ME 1. Data and information dissemination meet user needs. ME 2. Users receive data and information on a timely basis. ME 3. Users receive data and information in a format that aids its intended use. IMS 1.b IMS 1.b IMS 2.a STANDARD MEASURABLE ELEMENTS NABH 3rd Edition standard Standard MOI.10 The hospital initiates and maintains a standardized clinical record for every patient assessed or treated and determines the record’s content, format, and location of entries. ℗ Measurable Elements of MOI.10 ME 1. A clinical record is initiated for every patient assessed or treated by the hospital. ME 2. Patient clinical records are maintained through the use of an identifier unique to the patient or some other effective method. ME 3. The specific content, format, and location of entries for patient clinical records is standardized and determined by the hospital. IMS 3.a CQI 2.j IMS 3.e Standard MOI.10.1 The clinical record contains sufficient information to identify the patient, to support the diagnosis, to justify the treatment, and to document the course and results of treatment. Measurable Elements of MOI.10.1 ME 1. Patient clinical records contain adequate information to identify the patient. ME 2. Patient clinical records contain adequate information to support the diagnosis. (Also see AOP.1.1) ME 3. Patient clinical records contain n adequate information to justify the care and treatment. (Also see AOP.1.2) CQI 2.j IMS 3.a NA NA 48 | P a g e
  49. 49. ME 4. Patient clinical records contain adequate information to document the course and results of treatment. (Also see COP.2.1, ME 6; COP.3, ME 2; ASC.5; and ASC.7) NA QUALITY IMPROVEMENT AND PATIENT SAFETY STANDARD MEASURABLE ELEMENTS NABH STANDARDS 3RD EDITION 49 | P a g e
  50. 50. Standard QPS.1 A qualified individual guides the implementation of the hospital’s program for quality improvement and patient safety and manages the activities needed to carry out an effective program of continuous quality improvement and patient safety within the hospital. ℗ Measurable Elements of QPS.1 ME 1. An individual(s) who is experienced in the methods and processes of improvement is selected to guide the implementation of the hospital’s quality and patient safety program. ME 2. The individual(s) with oversight for the quality program selects and supports qualified staff for the program and supports those staff with quality and patient safety responsibilities throughout the hospital. (Also see SQE.1) ME 3. The quality program provides supp ort and coordination to department/service leaders for like measures across the hospital and for the hospital’s priorities for improvement. (Also see GLD.11) CQI 1.c CQI 2.e CQI 1.c CQI 2.e CQI 1.d ME 4. The quality program implements a training program for all staff that is consistent with staff’s roles in the quality improvement and patient safety program. (Also see SQE.14.1, ME 1 and SQE.16.1, ME 1) ME 5. The quality program is responsible for the regular communication of quality issues to all staff CQI 1.e CQI 2.f CQI 1.e CQI 2.f STANDARD MEASURABLE ELEMENTS NABH STANDARDS 3RD EDITION 50 | P a g e
  51. 51. Standard QPS.6 The hospital uses an internal process to validate data. ℗ Measurable Elements of QPS.6 ME 1. Data validation is used by the quality program as a component of the improvement process selected by leadership. ME 2. Data are validated when any of the conditions noted in a) through f) in the intent are met. ME 3. An established methodology for data validation is used. ME 4. Hospital leadership assumes accountability for the validity of the quality and outcome data made public. (Also see GLD.3.1, ME 3) NA NA NA NA Standard QPS.7 The hospital uses a defined process for identifying and managing sentinel events ℗ Measurable Elements of QPS.7 ME 1. Hospital leadership has established a definition of a sentinel event that at least includes a) through f) found in the intent. ME 2. The hospital completes a root cause analysis of all sentinel events in a time period specified by hospital leadership that does not exceed 45 days from the date of the event or when made aware of the event. ME 3. Hospital leadership takes action on the results of the root cause analysis. CQI 8.a CQI 8.c CQI 8.d Standard QPS.8 Data are always analyzed when undesirable trends and variation are evident from the data. ℗ Measurable Elements of QPS.8 ME 1. Intense analysis of data takes place when adverse levels, patterns, or trends occur. ME 2. All confirmed transfusion reactions, if applicable to the hospital, are analyzed. (Also see COP.3.3) ME 3. All serious adverse drug events, if applicable and as CQI 7 - c CQI 3.k MOM 8.d 51 | P a g e
  52. 52. defined by the hospital, are analyzed. (Also see MMU.7) ME 4. All significant medication errors, if applicable and as defined by the hospital, are analyzed. (Also see MMU.7.1) ME 5. All major discrepancies between preoperative and postoperative diagnoses are analyzed. (Also see ASC.7.2) MOM 8.d NA ME 6. Adverse events or patterns of adverse events during moderate or deep sedation and anesthesia use are analyzed. (Also see ASC.3.2 and ASC.5) ME 7. Other adverse events defined by the hospital are analyzed CQI 3.k CQI 7.c 52 | P a g e
  53. 53. GOVERNANCE, LEADERSHIP AND DIRECTION STANDARD MEASURABLE ELEMENTS NABH STANDARDS 3RD EDITION Standard GLD.1 Governance structure and authority are described in bylaws, policies and procedures, or similar documents. ℗ Measurable Elements of GLD.1 ME 1. The hospital’s governance structure is described in a written document(s), and those responsible for governance of the hospital are identified by name and governance function. ME 2. Governance responsibilities and accountabilities are described in the document(s). ME 3. The document(s) describes how the governing entity will be evaluated and the criteria approved for the evaluation process. ME 4. There is an annual evaluation conducted of the governing entity, and the results are documente ME 5. The document(s) describes when and how governance and senior management authority can be delegated. NA ROMA 1. A to I NA NA NA Standard GLD.1.2 Those responsible for governance approve the hospital’s program for quality and patient safety and regularly receive and act on reports of the quality and patient safety program. ℗ Measurable Elements of GLD.1.2 ME 1. Those responsible for governance annually approve the hospital’s program for quality and patient safety. ME 2. Those responsible for governance at least quarterly receive and act on reports of the quality and patient safety program, including reports of adverse and sentinel events. (Also see QPS.4.1, ME 5) ME 3. Minutes reflect actions taken and any follow-up on those actions. ROM 1.f NA NA 53 | P a g e
  54. 54. STANDARD MEASURABLE ELEMENTS NABH STANDARDS 3RD EDITION Standard GLD.2 A chief executive(s) is responsible for operating the hospital and complying with applicable laws and regulations. ℗ Measurable Elements of GLD.2 ME 1. The education and experience of the chief executive(s) match the requirements in the position description. ME 2. The chief executive(s) manages the hospital’s day-to-day operations, including those responsibilities described in the position description. ME 3. The chief executive(s) recommends policies, strategic plans, and budgets to the governing body. ME 4. The chief executive(s) ensures compliance with approved policies. ME 5. The chief executive(s) ensures compliance with applicable laws and regulations. ME 6. The chief executive(s) responds to any reports from inspecting and regulatory agencies. NA NA NA NA ROM 2.a NA Standard GLD.3.2 Hospital leadership ensures effective communication throughout the hospital. ℗ Measurable Elements of GLD.3.2 ME 1. Hospital leadership ensures that processes are in place for communicating relevant information throughout the hospital in a timely manner. ME 2. Hospital leadership ensures effective communication among clinical and nonclinical departments, services, and individual staff members. NA NA ROM 4.a 54 | P a g e
  55. 55. ME 3. Hospital leadership communicates the hospital’s vision, mission, goals, policies, and plans to staff. STANDARD MEASURABLE ELEMENTS NABH STANDARDS 3RD EDITION Standard GLD.6 Hospital leadership is accountable for the review, selection, and monitoring of clinical or nonclinical contracts. ℗ Measurable Elements of GLD.6 ME 1. Hospital leadership is accountable for contracts to meet patient and management needs. ME 2. The hospital has a written description of the nature and scope of those services to be provided through contractual agreements. ME 3. Health professional staff contracts require credential review comparable to the hospital’s review process. ME 4. Department/service leaders share accountability for the review, selection, and monitoring of clinical and nonclinical contracts. (Also see AOP.5.1, ME 5 and AOP.6.1, ME 5) ME 5. When contracts are renegotiated or terminated, the hospital maintains the continuity of patient services. NA NA NA ROM 5.k NA Standard GLD.10 Each department/service leader identifies, in writing, the services to be provided by the department, and integrates or coordinates those services with the services of other departments. ℗ Measurable Elements of GLD.10 ME 1. Department/service leaders have selected and use a uniform format and content for planning documents. ME 2. The departmental or service documents describe the current and planned services provided by each department or service. ME 3. The departmental or service NA ROM 3.a. ROM 3.a.b 55 | P a g e
  56. 56. documents guide the provision of identified services. ME 4. The departmental or service documents address the staff knowledge and skills needed to assess and to meet patient needs. ME 5. There is coordination and/or integration of services within and with other departments and services. ROM 3.a.b NA STANDARD MEASURABLE ELEMENTS NABH STANDARDS 3RD EDITION Standard GLD.12 The hospital’s framework for ethical management addresses operational and business issues, including marketing, admissions, transfer, discharge, and disclosure of ownership and any business and professional conflicts that may not be in patients’ best interests. ℗ Measurable Elements of GLD.12 ME 1. Hospital leadership establishes a framework for the hospital’s ethical management that promotes a culture of ethical practices and decision making to ensure the protection of patients and their rights. ME 2. The ethical framework ensures that patient care is provided within business, financial, ethical, and legal norms. ME 3. The hospital ensures nondiscrimination in employment practices and provision of patient care in the context of the cultural and regulatory norms of the country. ME 4. Hospital leadership examines national and international ethical norms for incorporation when developing the hospital’s framework for ethical conduct ROM 4.b ROM 4.b NA ROM 4.b Standard GLD.12.1 Hospital leadership establishes a framework for ethical management that promotes a culture of ethical practices and decision making to ensure that patient care is provided within business, financial, Measurable Elements of GLD.12.1 ME 1. The hospital discloses its ownership and any conflicts of interest. (Also see AOP.5, ME 5 and AOP.6, ME 5) ME 2. The hospital honestly portrays its services to patients. NA ROM 4.d 56 | P a g e
  57. 57. ethical, and legal norms and protects patients and their rights. ℗ ME 3. The hospital accurately bills for services and ensures that financial incentives and payment arrangements do not compromise patient care. ROM 4.f FINDINGS This report provides an analysis, evaluation and comparison study of the JCI and NABH. Results of standards comparison show that some of the policies are not there and most of them needed to improve. In particular, comparative performance is poor in the areas of Patient care, Nursing care, Hospital leadership procedure, and biomedical waste management. The report finds the prospects of the company in its current position are not positive. The major areas of weakness require further investigation and remedial action by management. 1. There are some existing policies which are equivalent to JCI as this hospital is already accredited by NABH. 2. There are some policies which are needed to improve to reach and complete the JCI criteria. 3. There are policies which are not yet implemented or exist. Those policies needed to create. 4. There are some policies which are NOT APPLICABLE for the prior hospital. 57 | P a g e
  58. 58. CONCLUSIONS Not all the documents and policies are available in the hospital. Improvements in every area of the company are needed if the company is, in the first instance, to survive and then grow. The key areas of reform are the liquidity of the company and the quantity and quality of patient service areas. Management must address these areas simultaneously if the company is to overcome its present poor record. Limitations It must be remembered that this analysis is limited: a greater depth of understanding and evaluation can only occur with utilization of other resource. Only after this process can a full appreciation of the company’s current situation and possible future occur. 58 | P a g e
  59. 59. Prospects At this point the company does not have strong future prospects in the areas improvement if it continues on its current path. BIBLIOGRAPHY Www. Google.com www.jointcommissioninternational.org www.slideshare.com www.nabh.co 59 | P a g e
  60. 60. 60 | P a g e

×