1. Kavitha Srinivasan
3.3 years EXP
Mobile No: +91 9600142479
E-mail: kavitha.srinivasan@outlook.com
C A R R E E R O B J E C T I V EC A R R E E R O B J E C T I V E
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction
and self development and help me achieve personal as well as organizational goals and Growth.
P R O F E S S I O N A L S U M M A R YP R O F E S S I O N A L S U M M A R Y
 Having 3.3 years of experience in Application & Production Maintenance and Support as Senior
Technology Support Executive in Infosys.
 Having good knowledge and hands on experience in Windows, UNIX.
T E C H N I C A L P R O F I L ET E C H N I C A L P R O F I L E
Operating Systems : UNIX, Windows 98/NT/XP/2000, 2003
Database : SQL server 2005, ORACLE
Programming Languages : C, C#, Core Java
Web Technologies : Diploma in DOTNET Technologies in NIIT
E D U C A T I O N A L S U M M A R YE D U C A T I O N A L S U M M A R Y
 Undergoing MCA in Anna University (Distance), Chennai.
 Graduation in BCA from Alpha arts and science college, Porur, Chennai.
A R E A S O F S T R E N G T HA R E A S O F S T R E N G T H
 Self-learning attitude and ability to work alone or as a supportive member of a team.
 Ability to learn new technologies and process and adapt quickly and efficiently.
 Responding promptly to inquiries of the customers.
 Acquired excellent interpersonal and leadership skills during the tenure.
S C H O L A S T I C P R O F I L ES C H O L A S T I C P R O F I L E
Grade Institution % of Score Year of Passing
UG – BCA
Alpha Arts and Science college,
Porur, Chennai-116.
78% 2008 - 2011
Higher Secondary
Education
CSI Jessie Moses Mat.Hr.Sec School 60% 2007 - 2008
Senior Secondary
Education
The Madras Seva Sadan
Hr.Sec.School
85% 2005 – 2006

2. WW O R KO R K E X P E R I E N C E P R O F I L EE X P E R I E N C E P R O F I L E
ORGANIZATION DESIGNATION DURATION
HCL Technologies
Ltd
Associate Software Engineer Dec 2011-Jan 2015
Infosys Ltd
Senior Technology Support Executive
–(Technology & Support
Optimization)
Jan2015- Till date
P R O J E C T D E T A I L SP R O J E C T D E T A I L S
PROJECT: Market & Investment Banking
CLIENT : Royal Bank of Scotland
ROLE : Support Engineer (Delivery-Projects)
TEAM SIZE : 5
TECHNOLOGIES : SQL Server 2005, PL/SQL, UNIX, Linux
TOOLS : SQL Server Management Studio 2005, Putty, Autosys, HPSM
TYPE : Application Support Engineer
DURATION : Jan 2015 to till date
P R O J E C T D E S C R I P T I O N :P R O J E C T D E S C R I P T I O N :
RBS is a large international banking and financial services company. The Group provides a comprehensive
range of financial services to retail, corporate and financial institutions. Markets and international banking, the
investment banking arm of the Group, offers a broad range of services enabling major corporations and institutions to
achieve their global financing, transactions services and risk management objectives.
R O L E S A N D R E S P O N S I B I L I T I E SR O L E S A N D R E S P O N S I B I L I T I E S
 Escalating key technical issues to product teams and following through to completion
 Performing Database Maintenance activity by running the automated script in Linux environment and
updating the Database up to date.
 Monitoring of Service Call using HP Service Manager (SM9) and email notification.
 Resolving service call, Status updates communication with Customers and following up for call
closure.
 Monitoring Batch jobs with the help of Autosys tool
 Ensures timely completion of deliverables for Change Requests
 Interaction with the Subject Matter Experts, User Community and other stakeholders, gather customer
requirements, implementation of solutions as per their needs.
 Coordinating interaction between onsite and offshore for solving critical issues in the project.
 Coordinating with different teams during the downtime of the applications.
 Session Monitoring using Eiger session Monitoring Tool.
PROJECT: Agilent Technologies
CLIENT : Agilent Technologies
ROLE : Support Engineer - Junior (Delivery-Projects)

3. TEAM SIZE : 7
TECHNOLOGIES : C#, ASP.NET 3.5, SQL Server 2005, UNIX, Linux
TOOLS : Visual Studio 2008, SQL Server Management Studio 2005, Putty,HPSM
TYPE : Technical Support Engineer
DURATION : Jan 2014 to till date
P R O J E C T D E S C R I P T I O N :P R O J E C T D E S C R I P T I O N :
Agilent Technologies is a global company that designs and manufactures electronic and bio-analytical
measurement instruments and equipment for measurement and evaluation. I am part of the Manufacturing Execution
System (MES) team for enhancing and maintaining the applications which are used by Agilent customers.
R O L E S A N D R E S P O N S I B I L I T I E SR O L E S A N D R E S P O N S I B I L I T I E S
 Application Validation during Server Patch or DB Patching activity.
 Escalating key technical issues to product teams and following through to completion
 Performing Database Maintenance activity by running the automated script in Linux environment and
updating the Database up to date.
 Monitoring of Service Call using HP Service Manager (SM9) and email notification.
 Resolving service call, Status updates communication with Customers and following up for call
closure.
 Interact with new Business partners to know what account or access is needed by their employees.
 Ensures timely completion of deliverables for Change Requests
 Interaction with the Subject Matter Experts, User Community and other stakeholders, gather customer
requirements, implementation of manufacturing solutions as per their needs.
 Coordinating interaction between onsite and offshore for solving critical issues in the project.
 Coordinating with different teams during the downtime of the applications.
 Performing regression testing during application enhancements.
PROJECT: Walt Disney Parks and Resorts
CLIENT : Walt Disney World (US)
ROLE : Software Developer - Junior (Delivery-Projects)
TEAM SIZE : 10
TECHNOLOGIES : C#, ASP.NET 4.0, SQL Server 2008, SSIS, Java, Java Script
TOOLS : Visual Studio 2010, SQL Server Management Studio 2008, Eclipse Juno 4.2
TYPE : Application Developer/Tester
DURATION : MAR 2013 to Dec 2013
P R O J E C T D E S C R I P T I O N :P R O J E C T D E S C R I P T I O N :
Walt Disney Parks and Resorts called as WDPR comprises of BOH (Back of House) and Composite applications. Ariel
FMS (WDW) is a WDW developed .NET software package used at WDW by the Food and Beverage line of business.
Ariel is just a character name from the Disney movie Little Mermaid. FMS stands for Food Management System and

4. it allows its users to track the inventory used in creating the food items sold at WDW (and Vero Beach). With Ariel,
cost analysis can be performed on the Recipes created and sold at WDW.
Remy is a vender software package used at WDW by the Food and Beverage line of business. Remy is a character in
the Disney movie Ratatouille. Remy calculates the nutritional content of the recipes used at WDW.
R O L E S A N D R E S P O N S I B I L I T I E SR O L E S A N D R E S P O N S I B I L I T I E S
 Understanding and analyzing project requirements and translating it into specifications and
programming deliverables.
 Working closely with analysts, designers and clients to enhance existing applications as well as build
new applications.
 Good programming skills: Strong understanding of basic and advanced concepts.
 Excellent knowledge of application of concepts for coding.
 Good understanding of coding language
 Strong analytical and numerical skills
 Good communication skills
 Testing and debugging the product in controlled, real situations
 Maintaining the systems and updating as per requirements
PROJECT: GetAFix-COP (WHOLESALE, RETAIL, GLOBAL SERVICE)
CLIENT : British Telecom
ROLE : Support Engineer (Delivery-Projects)
TEAM SIZE : 16
TECHNOLOGIES : NET V 3.5, SQL, ORACLE-SQL, PL/SQL in Windows & UNIX.
TOOLS : Bridge Clarify 6.0/Clarify CRM, Visual Studio 2008, SQL Developer, Eclipse
TYPE : Application Support and Maintenance
DURATION : JAN 2012 to MAR 2013
P R O J E C T D E S C R I P T I O NP R O J E C T D E S C R I P T I O N
Convergent Operations Platform (COP) is also called as GetAFix is a web based applications which has generic
standard web services which will be used in Retail; Wholesale & Global Services LOB’s for L2C & T2R.COP has 14
different capabilities across 3 LOB’s with JMS, MQ, HTTP and Web Service interfaces serving for 20 different
interfacing components within BTs 20/21CN stack.
Company provides web development, hosting and custom application development to small businesses with an
emphasis on emergent technologies .Provide full lifecycle support to clients from initial client interaction and
requirements analysis through design, coding, testing, debugging, implementation and integration. Provide ongoing
application support and troubleshooting. Establish, build and manage relationships with corporate partners.
R O L E S A N D R E S P O N S I B I L I T I E SR O L E S A N D R E S P O N S I B I L I T I E S
 Monitoring Clarify tool to handle incident & service request to resolve within SLA. Have automated
various server capacity monitoring and day to day activities reducing the manual effort.

5.  Monitoring of Solaris servers to make sure system resources are utilized effectively. Providing 3LS
support for applications for bug fixing and involved in testing phase.
 Checking the application log files to ensure the application is available all the time.
 Incident management, Problem management, Service request within SLA. Release
Management/Change Management (new release on production with the help of fully documented
deployment/release guide).
 Coordinating with Client for all release works and attending the client calls for any major issues.
 The primary responsibility is to investigate the existing codes (Oracle SQL, PL/SQL, Packages,
Procedures and Functions) for addressing issues and doing modification and enhancements according
to the requirement.
 Monitoring thread usage, connection pool usage, CPU usage, Memory usage and preparing reports for
the performance tests, dry run tests and load tests conducted on the Application Servers.
EE X T R AX T R A - C- C U R R I C U L A RU R R I C U L A R AA C T I V I T É SC T I V I T É S
 An active volunteer in Nalvidhaigal’s Trust
 Writing Poems
 Actively participate in Quiz Competitions
P E R S O N A L I N F O R M A T I O NP E R S O N A L I N F O R M A T I O N
Father’s Name : Srinivasan .M
DOB : 28-07-1991
Nationality : Indian.
Marital Status : Single.
Permanent Address : No: 929,25th Cross Street, T.P.Chatram, Shenoy Nagar, Chennai -600 030.
Languages Known : English & Tamil
Current CTC : 3.5 Lakhs
Expected CTC : 4.5 Lakhs
Mobility Constraint : Chennai
Date: (Kavitha .S)

6.  Monitoring of Solaris servers to make sure system resources are utilized effectively. Providing 3LS
support for applications for bug fixing and involved in testing phase.
 Checking the application log files to ensure the application is available all the time.
 Incident management, Problem management, Service request within SLA. Release
Management/Change Management (new release on production with the help of fully documented
deployment/release guide).
 Coordinating with Client for all release works and attending the client calls for any major issues.
 The primary responsibility is to investigate the existing codes (Oracle SQL, PL/SQL, Packages,
Procedures and Functions) for addressing issues and doing modification and enhancements according
to the requirement.
 Monitoring thread usage, connection pool usage, CPU usage, Memory usage and preparing reports for
the performance tests, dry run tests and load tests conducted on the Application Servers.
EE X T R AX T R A - C- C U R R I C U L A RU R R I C U L A R AA C T I V I T É SC T I V I T É S
 An active volunteer in Nalvidhaigal’s Trust
 Writing Poems
 Actively participate in Quiz Competitions
P E R S O N A L I N F O R M A T I O NP E R S O N A L I N F O R M A T I O N
Father’s Name : Srinivasan .M
DOB : 28-07-1991
Nationality : Indian.
Marital Status : Single.
Permanent Address : No: 929,25th Cross Street, T.P.Chatram, Shenoy Nagar, Chennai -600 030.
Languages Known : English & Tamil
Current CTC : 3.5 Lakhs
Expected CTC : 4.5 Lakhs
Mobility Constraint : Chennai
Date: (Kavitha .S)