1. Kayla Flaherty
2125 Glenwood Ave SE, Atlanta, GA 30316 kaylaflaherty@gmail.com 706.288.9993
SUMMARY
Dynamic and welcoming professional with extensive experience in the customer service and marketing industry. Superior
planner possessing exceptional multi-tasking, leadership, and training skills. Adept at problem solving as well as an expert in
customer satisfaction.
SKILLS / ABILITIES
• Over eleven years of experience in customer service.
• Strategic content marketing
• Demonstrates exceptional organizational skills combined with proven strengths in time-management.
• Exhibits established capabilities in the key areas of customer interaction
• Reliable, prompt, and works well individually and as a team.
• Excellent interpersonal skills and strong customer service abilities.
• Customer-focused and solution oriented
WORK EXPERIENCE
NATIVE BEAR-Atlanta, GA (April 2015-Present)
Studio Manager
Responsible for building and maintaining customer base for wholesale accounts by contacting and presenting products to new
buyers along with building relations within the indie craft community. Responsibilities include using visual merchandising to
present products for the best customer purchasing experience at markets and pop up shops along with website and social
media marketing. Continue to grow social media following. Helped to create pitches for websites and online publications in
order to market the business. Organized events held at the studio such as pop up shops and educational classes. Implemented
quality control practices to insure complete customer satisfaction from an individual consumer or business. Applied
ecommerce strategies to gain traffic to social media accounts and website.
CALEMI’S GOURMET PIZZA- Atlanta, GA (August 2014-Present)
Front of House Manager/ Bartender
Maintains all aspects of customer satisfaction including responding quickly and positively to customer concerns as well as
correcting potential problems before they affect the customer. Responsible for scheduling, staff motivation, supervision,
event planning and all aspects of the hiring process. Ensures that all employees are trained, motivated and empowered to
deliver total customer satisfaction. Utilizes high levels of energy and superior multi-tasking abilities to quickly fill drink
orders in a fast paced establishment while maintaining the highest standards of presentation and attention to detail.
Responsible for all interactions with vendors including placing orders and invoicing, compiling inventory, organizing
tastings, and utilizing a general knowledge of what sells the best for this specific community. Responsible for organizing
community outreach programs to raise money for local schools. Communicates with the customer to assess event needs and
provides detailed food and beverage price quotes. Utilizes creativity to create and rotate daily food and drink specials leading
to increased sales and customer loyalty. Increases customer interest through social media marketing strategies.
PIZZA JOINT- Augusta, GA (2006-July 2014)
General Manager/Bartender-Downtown Location (2013-Present)
Responsible for General Manager duties as well as Bartender duties (see below). Responsible for all training of new
bartenders and servers. Focused on lowering food costs and increasing sales. Worked directly with regional manager in
corporate office to create new menu items, specials and overall business marketing. Created and implemented marketing
strategies to increase sales: weekly special events including live music, trivia, and karaoke. Worked with Terrapin to create a
local “cornhole” league to also increase sales and visibility.

2. Kayla Flaherty
2125 Glenwood Ave SE, Atlanta, GA 30316 kaylaflaherty@gmail.com 706.288.9993
Oliviana Bar Italiano-Side Project (2011-2013)
Assisted the owner of the Pizza Joint in opening a new restaurant. Established dinner menu and specialty drinks menu.
Interviewed/hired entire staff and trained servers and bartenders on Aloha Point of Sale system. Communicated directly with
wine and liquor representatives when creating the alcohol menu.
General Manager-Evans Location (2011-2012)
Maintained all aspects of customer satisfaction including responding quickly and positively to customer concerns as well as
correcting potential problems before they affect the customer. Responsible for scheduling., staff motivation, supervision, and
all aspects of the hiring process. Ensured that all employees were trained, motivated and empowered to deliver total customer
satisfaction. Created and implemented new inventory system in order to streamline the ordering process. Maintained
inventory and placed all alcohol orders. Worked closely with alcohol and food representatives as well as developed a
relationship with many breweries. Created a “Summer Music Series” which included organizing, obtaining permits, and
booking bands. Assisted with the Labor Board paper work in unemployment cases.
Bartender (2006-2011)
Utilized high levels of energy and superior multi-tasking abilities to quickly fill drink orders in a fast paced establishment
while maintaining the highest standards of presentation and attention to detail. Carefully and consistently checked
identification of all customers to ensure compliance with state alcohol regulations. Shared extensive knowledge of the 56
beers served to assist guests in making drink choices. Created and implemented new liquor drink menu for the restaurant.
Adept at changing kegs and responsible for training new bartenders on free pouring and jigger use. Continually stocked bar
with glasses, ice, liquor, garnishes and other supplies. Maintained cleanliness in all areas of the bar including counters, sinks,
utensils, shelves and storage areas.
VOLUNTEER ACTIVITES
PIZZA JOINT CHRISTMAS TREE LIGHTING - Augusta, GA (2012)
- Fundraiser for families in need
FARM SANCTUARY – Watkins Glen, NY (2012)
- Walk For Farm Animals Volunteer and fundraiser
REED CREEK NATURE PARK AND INTERPRETIVE CENTER – Augusta, GA (2013)
- Park Cleanup
EDUCATION
EVANS HIGH SCHOOL- Augusta, GA (Class of 2003)
AUGUSTA TECHNICAL COLLEGE- Augusta, GA (2011-2013)
- Marketing
REFERENCES
Landon Dawson
Sales
US Food Service
3956 Willowwood Rd
Atlanta, GA 30907
(706) 564-1239
Michael Sleeper
Columbia County Board of Ed
District 3 Representative
327 Barnsley Dr
Evans, GA 30809
(706) 830-7786
Leela Robinson
Owner
Native Bear
1390 McLendon Ave
Atlanta, GA 30307
(706) 414-1568