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Communication @ Startups

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Guest lecture for Carnegie Mellon's Software Engineering for Startups course in February 2019.

Publié dans : Business
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Communication @ Startups

  1. 1. Communication @ Startups Kelley Robinson
  2. 2. Me 🏙 Michigan => NYC => SF => NYC 👑 I admire Ina Garten & Michelle Obama 📚 Skilled at tsundoku 🐦 Too much time on Twitter @kelleyrobinson
  3. 3. My Tools 🐍 Python, Scala, Spark, Go 📊 Spreadsheets 📽 Keynote 📧 A well-worded email @kelleyrobinson
  4. 4. Fuel the future of communications.
  5. 5. https://www.slideshare.net/TanyaReilly/being-glue
  6. 6. != Startups
  7. 7. ) Hot tips for being a better communicator
  8. 8. @kelleyrobinson * Know Your Audience 🙋 Ask Questions 🖋 Document It
  9. 9. * Know Your Audience
  10. 10. Build relationships
  11. 11. "Describing tradeoffs, justifying decisions, and communicating effectively with less technical stakeholders are key learning goals of this course." - Your syllabus
  12. 12. "Technical" vs. "Non-technical"
  13. 13. BE CONCISE.
  14. 14. vs. ✅❌
  15. 15. * Know Your Audience • Build relationships • Share context • Be concise
  16. 16. 🙋 Ask Questions
  17. 17. Why... ...are we prioritizing this feature? ...are we using this technology? ...did we make that decision before?
  18. 18. Why...
  19. 19. Why...
  20. 20. https://twitter.com/sarahmei/status/597276656424734720
  21. 21. Why... ...do we need drone delivery?
  22. 22. <truth> the best code is a conversation that leads to no code. </truth>
  23. 23. Make it easy for people to help you "It's not working." 🙅
  24. 24. “I am trying to ___, so that I can ___. I’m running into ___. I’ve looked at ___ and tried ___.” Make it easy for people to help you - KWu, Senior Software Engineer, Heroku https://blog.newrelic.com/culture/better-junior-developer
  25. 25. Thoughtful questions make you look smarter.
  26. 26. 🙋 Ask Questions • Understand "why" • Build the right thing • Listen and adapt
  27. 27. 🖋 Document It
  28. 28. "If I can't diagram it I can't sell it"
  29. 29. "Is there somewhere I could have found that answer?" Make it easy to help your future self
  30. 30. Give a talk
  31. 31. 🖋 Document It • Make "glue work" visible • Help your future self • Facilitate async communication
  32. 32. @kelleyrobinson * Know Your Audience 🙋 Ask Questions 🖋 Document It
  33. 33. @kelleyrobinson Questions? THANK YOU! @kelleyrobinson

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