3. AT A GLANCE 2015-2016
03
means working with Public Transport Authorities
to create efficient and responsible networks that continuously
adapt to the changing lifestyles of passengers and encourage
them to take public transport. This challenge lies at the heart
of the operations and maintenance strategy of Keolis, a leading
player in public transport in 16 countries. The Group delivers
this by developing tailor-made mobility solutions for each
region in which it operates.
No. 1
in automated
metros and trams
worldwide
16
countries
in which
we operate
300
Public Transport
Authorities
have chosen us
02-
3 billion satisfied
customers
thanks to the operational excellence
and commitment of our 56,000 employees
4. Keolis Group
04
Our history
T H E O R I G I N S O F K E O L I S DAT E B AC K OV E R
A H U N D R E D Y E A R S . I T G R E W T H R O U G H A S E R I E S
O F F R E N C H C O N S O R T I U M S AC T I V E I N T H E P U B L I C
T R A N S P O R T S E C TO R D U R I N G T H E 2 0 T H C E N T U RY.
1 999
SNCF becomes
the leading shareholder
in VIA GTI.
2001
VIA GTI and Cariane
merge, resulting in
the creation of Keolis.
2013
Keolis becomes
the number one
operator of hybrid
vehicles in France.
2013
Keolis launches its con-
tinuous improvement
programme, KeoLife.
2014
Keolis expands in Mass Transit,
winning contracts for the DLR
network in London, commuter
trains in Boston and the future
Waterloo tram system in Canada.
Keolis Group
2012
SNCF acquires 70% of shares in Keolis
and becomes the leading shareholder.
5. AT A GLANCE 2015-2016
05
2003
Keolis becomes the leading
shareholder (70%) in Busslink,
a Swedish bus operator.
2005
Keolis wins the British Southeastern
franchise, in partnership with Go-Ahead.
2009
The award of the contract
for the Melbourne network
establishes Keolis
as the world leader in
tram operations. Keolis
also wins the contract
to operate the Bordeaux
urban network.
2016
Keolis prepares to launch
the first automated metro
line in Hyderabad, India, a
new reference in Mass Transit.
2015
Keolis presses ahead with its
digital innovation strategy,
launching the PlanBookTicket
app and creating the first digital
mobility observatory.
AT A GLANCE 2015-2016
0504-
2010
Keolis expands in the car
parking market through a
merger with EFFIA, the second
largest operator in France.
2010
Keolis receives the Equality label for
its policy in favour of gender balance
in the workplace.
6. Keolis Group
Key figures
R E C U R R I N G E B I T DA
I n m i l l i o n s o f e u ro s
B R E A K D OW N O F R E V E N U E
P e rce n t a g e
INTERNATIONALFRANCE
2014
37.3%
62.7%
2015
296
278
2014
PROFIT ATTRIBUTABLE
TO EQUITY SHAREHOLDERS
I n m i l l i o n s o f e u ro s
33
2015
26
2014
+ 6.6%
44%
2015
56%
B R E A K D OW N O F C A P I TA L
P e rce n t a g e
CAISSE DE DÉPÔT
ET PLACEMENT DU QUÉBEC
SNCF
70%
30%
R E V E N U E
I n b i l l i o n s o f e u ro s
2015
2014
+ 12.2%
5.002
4.459
7. AT A GLANCE 2015-2016
0706-
E STA B L I S H E D I N 1 6 CO U N T R I E S
WO R L D L E A D E R S H I P
I N AU TO M AT E D M E T R O
A N D T R A M O P E R AT I O N S
E M P LOY E E S
I n d i v i d u a l s
CSR
COMMITMENTS
1st
Keolis is the first public
transport operator to receive
the GEEIS (Gender Equality
European/International
Standard) label for its actions
in favour of gender balance
in the workplace.
10The number of principles
linked to basic human
rights, international workers’
rights and the fight against
corruption, which Keolis
committed to by signing
the United Nations Global
Compact.
INTERNATIONAL FRANCE
660 km
5,800 km
OF METRO LINES, OF WHICH 225 KM
IS AUTOMATED METRO (MARKET LEADER)
OF TRAM LINES
(MARKET LEADER)
OF RAIL
LINES
AUSTRALIA
BELGIUM
CANADA
CHINA
DENMARK
FRANCE
GERMANY
INDIA
LUXEMBOURG
THE NETHERLANDS
NORWAY
PORTUGAL
SWEDEN
UNITED ARAB EMIRATES
UNITED KINGDOM
UNITED STATES
23,000
Total number of buses and coaches worldwide.
22,100
34,200
56,300 IN 2015
20,700
32,700
53,400 IN 2014
240 km
8. Keolis Group
WE IMAG
W
W E CO M
To ensure the satisfaction of millions of passengers every
single day, the Group must design and provide its services with
the customer at the heart of its concerns. Winning the trust of
Public Transport Authorities over the long term entails building
partner relationships based on listening and transparency.
Respect and people development are the foundations of the
Group’s human resources policy, inspiring each one of our
56,000 employees everyday around the world.
Our values
T H R E E G U I D E L I N E S T H AT D R I V E T H E E V E R Y D AY
A C T I V I T I E S O F E A C H E M P L O Y E E .
9. AT A GLANCE 2015-2016
09
GINE
WE CARE
M M I T
Each community has its
own needs and specific
financial constraints.
Keolis sees its role
as tailoring mobility
solutions to suit each
of them. And the role of
its teams is to constantly
innovate, designing
attractive transport
offers that focus on
passengers’ well-being
and comfort.
This means respecting the Group’s contractual commitments to
Public Transport Authorities with regard to safety, and the quality
and reliability of its operations. Keolis is a trusted partner that is
committed to delivering the best sustainable mobility service to
the communities it serves.
08-
10. Keolis Group
Our key principles
W H AT M A K E S T H E K E O L I S M O D E L D I F F E R E N T.
Enriching the customer experience
Through its core philosophy of “Thinking like a passenger”, Keolis strives to understand the
diversity of its customers, through an in-depth analysis of their lifestyles and travel habits.
The purpose? Creating the conditions for a positive experience at every moment of their journey.
ORLÉANS (FRANCE)
PlanBookTicket
Using a single app on their
smartphones, travellers can
now plan their journey, as
well as buy and validate their
tickets.
LONDON (UNITED KINGDOM)
Docklands Light Railway
KeolisAmey Docklands has
formed a new “Customer
Action Team” to provide
assistance and information to
passengers during peak hour,
and in the event of service
disruptions.
TWENTE (THE NETHERLANDS)
Accessibility
Improved accessibility
for seniors and people with
reduced mobility proved decisive
in the renewal of the contract
for this regional bus network.
11. AT A GLANCE 2015-2016
1110-
Optimising industrial performance
Keolis draws on its vast industrial expertise in managing complex systems, in safety,
in innovative and preventive maintenance and in eco-mobility to benefit its customers
and the operational performance of networks, whatever the mode of transport (metro,
tram, bus, coach, train).
Speeding up innovation
By integrating digital technology and involving all stakeholders in its thinking, Keolis is
encouraging people to reconsider their view of public transport. Thanks to an approach
based on studying future trends, collaboration and open innovation, we can imagine concepts
of mobility that meet the needs of communities and their inhabitants ever more effectively.
UNITED KINGDOM
Govia Thameslink Railway
Keolis won the contract for
this rail franchise, which
represents 273 million
passengers per year.
This reflects the Group’s
expertise in managing
“heavy modes”.
RENNES (FRANCE)
Open Data
Ever since 2009, Rennes
Métropole – with the support
of Keolis – has allowed public
access to network data, so
that developers can create
apps that facilitate the use
of public transport.
STOCKHOLM (SWEDEN)
Sustainable mobility
100% of the buses in
the Swedish capital operated
by Keolis run on alternative
fuels to diesel. 35% of them
use biogas processed from
the city’s waste.
GROUP
Keoscopie Digital
The first digital mobility
observatory was launched
by Keolis in 2015, in partnership
with Netexplo. The aim:
imagining the mobility scenarios
of tomorrow and the solutions
to which they will give rise.
LILLE (FRANCE)
Automated metro
The global pioneer in
automated metros in Lille
back in 1983, Keolis has
further developed its expertise
in this reliable and efficient
mode of transport in Rennes,
Lyon, Hyderabad and London.
BORDEAUX (FRANCE)
Connectram
The city of Bordeaux offered
tram passengers a mobility
experience that is unique in the
world, thanks to an augmented
reality technology and 3D
screens in the “Connectram”
carriages.
12. Keolis Group
Our commitments
7 P R I O R I T I E S S E T T O E N S U R E T H AT T H E G R O U P
M A K E S C O N S TA N T P R O G R E S S .
Connecting
mobility to
passengers’
increasing
expectations
To make public transport even
more attractive, Keolis treats
customer satisfaction as
a priority, on the basis of its
core philosophy: “Thinking like
a passenger.” Its aim is to shift
from a model of mass transport
to one that is fully customised.
In Tours, France, 93% of travellers
said they were satisfied with
the replacement bus service that
was implemented following a major
incident that occurred on the tram
network in July 2015.
Fostering a strong relationship
with Public Transport Authorities
By establishing strong, long-lasting relationships with Public
Transport Authorities based on listening, transparency and
dialogue, Keolis is able to meet each community’s specific
expectations. The purpose? To jointly develop tailored solutions
that provide ever greater satisfaction to local communities.
When Keolis teamed up with the Public Transport Authority in Bergen, Norway,
to build two tram network extensions, it successfully maintained a customer
satisfaction rating of over 95%.
Putting
safety first – everywhere
and at all times
Because it is a prerequisite in public transport,
Keolis has made the safety of its passengers
and employees its highest priority. In Group
subsidiaries around the world, this is embodied
by a highly demanding, yet empowering
approach to continuous improvement.
In the 12 months following the third “Rhino” safety
campaign run by Yarra Trams in Melbourne, Australia,
the number of pedestrian accidents with trams
decreased by 27%.
1 2
3
13. AT A GLANCE 2015-2016
1312-
Boosting economic performance
Given the strain and uncertainty of the current economic
environment, the Group’s subsidiaries are carrying out numerous
initiatives at a local level to continue developing and meeting
customer expectations, while also reducing costs.
In 10 years, Keolis and SYTRAL, the Public Transport Authority for
the Lyon region in France, have reduced fare evasion from 18% to 10%.
Striving for operational excellence
Keolis is committed to continuous improvement. The Group
always endeavours to perform better, in every subsidiary and
in all of its departments, and seeks to deliver the highest possible
standard in terms of operation and maintenance – to Public Transport
Authorities and passengers alike. It does this by implementing
detailed and meticulous improvement plans.
In its first year of operation, Keolis successfully maintained an average rolling
stock availability rate of over 99% for DLR, the automated metro in London.
Leading by example
Environment, ethics, disabilities… The Group fully understands
the role it must play to meet the challenges of sustainable
development. This is why it works with all its stakeholders to
deliver a corporate strategy that benefits not only its passengers
and its employees, but also the communities it serves.
Keolis Mobilité Paris, which operates a transport service for people with
disabilities in the French capital, regularly organises meetings between its
drivers and experts specialised in working with people with reduced mobility.
Promoting employee engagement
Developed on a core set of values and expertise, the
Group places considerable emphasis on the engagement
of its employees. This is achieved through a strong brand
image and a company culture focused on optimising
performance.
On arrival, every new employee on the Hyderabad network
in India follows two weeks of training on the values and methods
of Keolis.
4
5
7
6
14. Keolis Group
14
Locations
Operating since
1908
70
departments
covered by
interurban services
360car parks
3
metro networks and
11tram networks
34,200employees
90
urban networks
CLOSE-UP...
Lille – In conjunction with Matra Transport International, Keolis was behind the world’s
first automated metro, inaugurated in 1983. Today, the VAL driverless network is the
largest of its kind in the world, with 45 km of double track.
Greater Paris – With the acquisition of Transports Daniel Meyer, a leading player in
interurban transport in the Paris region, Keolis boosted its presence in the Greater
Paris area and positioned itself strongly in view of future projects linked to the Grand
Paris Express network.
Avignon – At the TGV railway station, EFFIA supplemented its existing car parking
facilities (approx. 3,200 spaces) with a new 835-space eco-sustainable car park,
complete with 15,000 m2
of photovoltaic panels. Customers can now book their
parking spaces using an online application.
THE PLATFORM IN NUMBERS
Keolis Group
F R A N C E
France, where the Group first developed the know-how
it now delivers throughout the world,
accounts for 56% of Keolis revenue.
16. 16
Keolis Group
CLOSE-UP...
Aarhus, Denmark – The city’s future tram network will be operated by Keolis
as of May 2017. This new contract will enable the Group to diversify its businesses
in Denmark, where it already operates a number of bus networks.
Stockholm, Sweden – In the capital city famous for being a pioneer in sustainable
development, 35% of the 1,000 buses operated by Keolis run on biogas produced
by processing waste. The remaining 65% use mixed or renewable energy (biodiesel,
ethanol, biodiesel-electricity hybrid).
Germany – Teutoburger Wald Network (TWN) is a new rail franchise won by Keolis
in northwest Germany, which consists of five lines and transports 11 million passengers
per year. The Group will start operating it in 2017.
THE PLATFORM IN NUMBERS
C O N T I N E N T A L E U R O P E
Having won a number of new contracts in 2015,
Keolis was able to speed up its development
across several modes – trams, buses and trains.
Operating since
2003
2
tram networks:
Aarhus (Denmark –
under construction)
and Bergen (Norway)
4
rail networks
in Germany and
2
in the Netherlands
8 countries
Belgium
Denmark
Germany
Luxembourg
The Netherlands
Norway
Portugal
Sweden
11,900employees
100%of the buses operated by
Keolis in Stockholm run
on alternative forms
of energy to diesel.
18. Groupe Keolis
Keolis Group
CLOSE-UP...
London – A year after Keolis took over the network, the DLR in East London is
recording excellent performance results. The automated metro, which carries
115 million passengers annually, is now achieving 99% of scheduled departures.
Nottingham – In 2015, Keolis doubled the size of its tram network, which now stands
at 32 km. The level of customer satisfaction remains very high: 96% of passengers say
they would recommend the network to others.
England – Govia Thameslink Railway constitutes the largest rail franchise in the United
Kingdom in terms of passenger numbers, train numbers, revenue and employees.
THE PLATFORM IN NUMBERS
U N I T E D K I N G D O M
In the country that saw the birth of the railway,
Keolis operates several rail franchises,
an automated metro in the heart of London and a tram network.
Operating since
1996
33%
of journeys are made
on a network operated
by Keolis
1
automated
metro network
(DLR – London)
X2
The Nottingham
tram network
doubled in size
in 2015 following
its extension
1,150employees
99.2%
is the average
consolidated
availability rate
on the DLR network
(London)
20. Keolis Group
Keolis Group
CLOSE-UP...
Washington, DC, United States – The Group’s contract to operate VRE, the capital
city’s commuter train network, has been renewed until 2020, thanks to an excellent
operational performance and a record 92% customer satisfaction rate.
Boston, United States – Keolis, which operates the State of Massachusetts’ commuter
trains, has achieved the best punctuality rate for ten years. The monthly average
has been around 94% in the second semester of 2015, thanks to its new service quality
improvement plan.
Waterloo, Canada – The city’s tram system, currently under construction, will be
operated and maintained by Keolis as of 2017. This is the Group’s first tram contract
in North America.
THE PLATFORM IN NUMBERS
N O R T H A M E R I C A
The Group already operated urban and regional rail services
in North America. In a new phase of its growth, it will
soon start operating a new tram network in Canada.
Operating since
2009
1
tram network
under construction:
Waterloo (Ontario,
Canada)
2rail networks:
Washington DC (VRE)
and Boston (KCS)
4,700
employees
92%
of customer satisfaction
on the Virginia Railway
Express (VRE)
21. UNITED STATES
Martinez
Fresno
Las Vegas
Monrovia/Covina
Anaheim
Fort Lauderdale
Pompano
Washington DC
Boston
Lancaster
Van Nuys
Burbank
CANADA
Rimouski
Montreal
Terrebonne Repentigny
Quebec
Waterloo
AT A GLANCE 2015-2016
21
Train
Taxi
Planned
tram
Bus / shuttle / interurban
and school coaches / PRM
CAPTION
20-
Locations
22. Keolis Group
Keolis Group
Operating since
2009
4
states covered:
Victoria
Queensland
South Australia
Western Australia250 km
of track in Melbourne,
the world’s largest
tram network
4,000employees
935
buses make up
the fleet of the Keolis
Downer bus division
CLOSE-UP...
Melbourne, Australia – In Australia’s second city (population 3.8 million), Keolis
has been operating the world’s largest tram network since 2009. 471 trams provide
180 million journeys per year on 28 lines totalling 250 km of track.
Gold Coast, Australia – The city’s tram network, launched by Keolis in 2014,
has exceeded its passenger number targets after one year of operation.
The 13-kilometre line and 16 stations recorded 6.18 million journeys, compared to the
forecast of 5.7 million.
Australia – With its partner, Downer, Keolis has acquired ATE, a company that operates
a fleet of 935 buses in three Australian states. This key acquisition, intended to reinforce
Keolis’ position in Australia, is the largest made by the Group since its purchase
of EFFIA in 2010.
THE PLATFORM IN NUMBERS
A U S T R A L I A
A N D N E W Z E A L A N D
Thanks to the acquisition of one of Australia’s leading bus company,
Keolis, which already operated the Melbourne and Gold Coast
tram networks, has become the country’s number one
private multimodal transport operator.
24. UNITED
ARAB EMIRATES
Abu Dhabi
Keolis Group
CAPTION
A F R I C A ,
M I D D L E E A S T
A N D A S I A
India, the Middle East and China; the Group is positioning
itself in some of the global regions where the need
for public transport is growing exponentially.
MetroOffices Planned metro
25. INDIA
CHINA
Hyderabad
Wuhan
Shanghai
AT A GLANCE 2015-2016
2524-
Locations
Present since
2012
70 km
of track for the
new automated
elevated metro in
Hyderabad, to be
inaugurated in 2016
75,000
passengers per day
on line 8.3 of Shanghai’s
automated metro,
which will be operated
by Keolis from the end
of 2017
CLOSE-UP...
Hyderabad, India – 15 train sets were successfully tested on the new automated metro in Hyderabad
in 2015. The elevated metro – to be launched in October 2016 – will serve 66 stations across three
lines, covering 70 km of track.
United Arab Emirates – Emirates Transport, a UAE federal transport operator, and Nesma, a Saudi
engineering, construction and transport company, signed strategic partnership agreements
with Keolis in 2015.
Shanghai, China – Line 8.3 of the city’s metro system will be run by Keolis as of 2017 for a period
of five years. It is Shanghai’s first automated metro line and the first line in the country to be
operated by a foreign company. It will transport an average of 75,000 passengers per day
on 6.7 km of track.
THE PLATFORM IN NUMBERS
400
employees
26. Keolis Group
Our references
METROS
• Pioneer and world leader in automated
metros (225 km)
• Operations in France, UK, India, and
soon in China
Lille, Lyon, Rennes (France), Hyderabad (India),
London (UK), Shanghai (China, starting 2017)
TRAMS
• World leader in trams (660 km)
• Operator of the Melbourne network,
the world’s largest (250 km)
11 NETWORKS IN FRANCE
Angers, Bordeaux, Brest, Caen, Dijon, Le Mans,
Lille, Lyon, Orléans, Strasbourg, Tours
5 INTERNATIONAL NETWORKS
Bergen (Norway), Gold Coast (Australia),
Melbourne (Australia), Nottingham (UK),
Porto (Portugal)
2 NEW NETWORKS UNDER CONSTRUCTION
Aarhus (Denmark), Waterloo (Canada)
TRAINS
Approx. 6,000km of tracks
8networks in Europe and North America
1 in 3 rail journey in the United Kingdom
is made on a network operated by Keolis
COMMUTER TRAINS
Boston (U.S.), Washington, DC (U.S.)
INTERCITY TRAINS
Germany, The Netherlands, United Kingdom
BUSES AND COACHES
23,000vehicles worldwide
No. 1 for urban buses in France
100%of the bus fleet
in Stockholm runs on alternative fuels
to diesel
URBAN
Aix-en-Provence, Beaune, Bordeaux,
Lille, Lyon, Montargis, Montbéliard,
Rennes (France), Adelaide (Australia),
Burbank (U.S), Copenhagen (Denmark),
Gothenburg (Sweden), Perth (Australia),
Stockholm (Sweden)...
Bus Rapid Transit: Las Vegas (U.S.), Metz,
Nîmes, Rennes, Tours (France)…
INTERCITY
Alsace, Ardèche, Eure, Haute-Garonne,
Seine-Maritime (France), Belgium,
Quebec (Canada)…
Coach Rapid Transit: Beauvais-Amiens,
Loire-Atlantique, Franche-Comté (France)
AIRPORT SHUTTLES: Bordeaux, Marseille,
Montpellier, Le Bus Direct – Paris Aéroports
(France), Fort Lauderdale (U.S.)…
27. AT A GLANCE 2015-2016
2726-
PARKING
No. 2 for parking in France
141,000 spaces managed
360car parks
No. 1 for station and hospital car parks
STATIONS
Aix-en-Provence TGV, Avignon TGV,
Besançon TGV, Dijon, Lille Flandres,
Limoges, Lyon, Metz, Nancy TGV,
Paris (7 stations), Toulon,
Valence TGV (France)...
HOSPITALS AND CLINICS
Dunkirk, Lille, Marseille, Metz-Thionville,
Nice (France)...
CITY CENTRES
Béziers, Cassis, Grenoble, Marseille, Massy,
Montpellier, Paris, Toulouse (France)...
SHOPPING CENTRES
Châlons-en-Champagne, Lyon, Rouen,
Tremblay-en-France (France)...
PARK AND RIDE (P+R)
Bordeaux, Belfort, Marne-la-Vallée,
Metz (France)...
ON-STREET
Grenoble, Herblay, Lens, Perpignan (France)...
SEA AND RIVER
SHUTTLES
210,000journeys made
in 2015 on river shuttles in Bordeaux
Bordeaux, Brest, Lorient (France)
ON-DEMAND
TRANSPORT
No. 1 French operator of transport
for people with reduced mobility
No. 2 in chauffeur-driven cars
in Greater Paris with LeCab
TRANSPORT FOR PEOPLE WITH
REDUCED MOBILITY
Angers, Caen, Châteauroux, Laval,
Lens, Lille, Lyon, Paris, Orléans (France),
California (U.S.), Sweden…
ON-DEMAND TRANSPORT
Arras, Aix-en-Provence, Dreux,
Greater Paris, Lille, Orléans, Roissy,
Rouen (France)…
CHAUFFEUR-DRIVEN CARS/TAXIS
Anaheim (U.S.), Belgium, Greater Paris
(France)…
CAR-SHARING/CAR-POOLING
Arras, Bordeaux, Lens-Béthune, Lille,
Orléans, Metz, Rennes (France)…
BICYCLES
No. 2 for bicycle share schemes
in France
A fleet of 17,000 bicycles
(self-service, long-term rental, electrically
assisted, etc.) in 25 towns and cities
Agen, Blois, Bordeaux, Brest, Dijon, Laval,
Lens, Lille, Marmande, Montargis, Nevers,
Orléans, Pau, Rennes, Tours, Versailles,
Vichy (France)...
28. COMMUNICATIONS DEPARTMENT
20, rue Le Peletier
75320 Paris Cedex 09 – France
Tel.: +33 (0)1 71 32 90 00
communication@keolis.com
www.keolis.com
CONTACT
–Photos:Keolis,DR.