1. KEVIN BUGLER
53 Coleridge Way
Mobile 0788 965 1016
I am a proactive, tenacious and influential Manager. Able to communicate at all levels.
I have been an integral part of many successful projects and business changes. Able
to make good incisive decisions ensuring the needs of both the customer and the
business, taking in to consideration staffing needs and requirements. I have an
analytical and logistical mind, and enjoy analysing and creating spreadsheets to
support the processes. I am able to build good relations with customers with my
As well as myself I like to improve things within the business, I have always been very
vigilant of systems and any failings within them, I have been able to update systems to
improve quality of work with a view of reducing labour keeping within compliance
I have always loved a challenge and have never been afraid of change, every time I
achieve a goal (business or personal) I start setting new goals.
High levels in all the below:
Management – Customer Relations – Security & Security Analysis – Compliance
Management – Hazard Analysis of Critical Control Points (HACCP) – Food Hygiene
within a Kitchen Environment – Communication – Hours Analysis – Managing
Equipment and Stock Par Levels – Staff Development – Staff Training (General &
Compliance) – Process Controls
Process & Operations Manager
February 2014 – March 2015
DSI Foods Ltd | Unit 5/6 Victoria Industrial Estate, Victoria Road, North Acton, London.
Initially I was brought in as an Equipment Process Manager but DSI had recently taken
on new business and therefore needed expert advice and Management in their
Packing Room so I took charge and developed this area bring their customer
complaints down dramatically in a short space of time. The Packing Room is the DSI
Food Production Department which equates to 75% of their overall business, where all
High Risk Foods are prepped and dished and Tray Setted ready for the Customers.
There was a lot of new business and new staff initially so I coached and developed the
2. existing team so that they understand the requirements both on a business and
I managed to get both the business and the KPI’s under control by introducing
processes that I have developed over my years of experience so that lower level
management have the support needed with structured formats based against KPI’s.
In my time at DSI Foods I have reestablished their Equipment Holding Par Levels so
they had enough Equipment yet more space to take on new business and increase
their Freezer Capacity. I was also a key factor to DSI being able to pass key Audits for
certification so that current and new business can be tendered for. All improvements I
made was also in line with improving efficiencies and cutting costs on Labour and
Operations Shift Manager
January 2011 – February 2014
Alpha Flight UK Ltd | Unit 2-5 Airportgate Business Centre, West Drayton, London.
This was considered a promotion from my previous position within the Company,
during a period of the Management restructure.
The new structure meant that instead of one department of the operation I was now
looking after four departments.
My daily duties consist of making sure all systems are working within their KPI's and
manage all departments within the Airline Catering Operations departments, looking
after our Customers Equipment, Food products, Site Machinery and Staff.
Reporting any issues within processes, and corrective actions carried out in the daily
I as part of a small team of Managers employ approximately 400 staff and have to help
with any HR issues individuals may have, I believe strongly in a happy worker is a
hard worker so any issues Staff may have I will always try and sort as quickly as
possible and if I can't help them I will communicate this asap so they are aware.
I carry out time trials so that we can constantly keep focus on our KPI's without losing
the quality of our service to our Customers.
As well as the above I also have been trained to look after the Security for the Units on
our site within the structure of the Department for Transports Airport Security Rules,
this additional role means I have to audit the Security for our Unit making sure daily
audits are being carried out and CCTV is being viewed.
Another additional role I have is compliance training for our Units at Heathrow,
carrying out training sessions in a classroom environment for Fire Safety, Health &
Safety, Food Hygiene and Security levels 1 & 2.,
February 2006 - January 2011
Alpha Flight UK Ltd | UB70NA, West Drayton, London
Team Manager of Production Department and Equipment Department
As with my previous Job I had pretty much the same responsibilities except I was a
Team Manager in charge of one department at time in line with the previous
3. First I was in charge of the Equipment department that looks after the intake and
supply of the customer’s equipment such as Airline carts and utensils etc, this
equipment can come from the inbound flights or our Warehouse stocks so I also have
to control par levels of floating stocks against actual stock. I also had to look after the
wash Department which was within the Equipment structure meaning the control of
manning and maintenance on the machines, in order to cope with up to 30 flights per
I had secondment to the Production department; this department is where the Staff will
put all the food components of the outbound flights together on to Trays or in Bulk,
packing the Carts with trays and Ovens with Hot Meals. Production has to work within
strict compliance guidelines and so that all food hygiene laws are followed. Due
diligence paperwork has to be collated and audited along with the department on a
daily basis. I had to manage that strict food preparation controls such as temperature
and handling procedures are adhered to at all times.
With both these departments I always had to keep a control of KPI's and hours
analysis reporting on a daily basis. At this point I was in charge of training for the
specific department I was in charge of but I would open my sessions up for other
departments if I had room.
April 2004 - February 2006
Alpha Flight UK Ltd | Gatwick, Home Counties
Secondment to Alpha Flight UK Gatwick and its Equipment Department.
Due to the Gatwick Unit moving British Airways Shorthaul into the same Unit as British
Airways longhaul flights I was on a secondment to give support to the Unit but more
specifically to the Equipment and Wash departments. Changing the procedures and
introducing better stock control and stock management. Therefore creating the space
to introduce the extra flights. Within this time we also gained a new customer of
American Airlines which introduced a further three longhaul flights to our Unit so again
I was part of another project to fit further flights in.
As I was a Team Manager I still needed to carry out my normal Team Manager duties
on a daily basis, along with Staff training and hours analysis etc.
During this secondment I was still managing the security for the Gatwick Unit.
February 2000 - April 2004
Alpha Flight UK Ltd | UB70NA
During this period I was managing Equipment, Production departments.
In 2000 - 2003 I was a Team Leader of the Equipment Department, this was my first
time as a Manager and I enjoyed the learning curve. I learnt first how to manage Staff
and their issues, and then I learnt how to manage hours and the daily business etc.
This is when I was given added responsibility of Security for the Heathrow Units early
in 2003. I was also asked to join the HACCP (Hazard Analysis of Critical Control
Points) Alpha thought they needed a Manager with an eye for detail such as mine to
join their team.
In 2003 I was asked to help in the Production Team for a while, this was also my first
time working not only as the department manager but it was also my first time in the
food department, this was a big learning curve but one I enjoyed as it gave me new
challenges to deal with.
Vyners School, Ickenham Middlesex. 4 GCSE passes, including English and
Foundation certificate in Health & Safety in the Workplace received May 2003 from
Chartered Institute of Environmental Health
Intermediate Certificate in Applied HACCP Principles received March 2003 from The
Royal Institute of Public Health
Intermediate Certificate in Food Hygiene and Safety received march 2002 from The
Royal Institute of Public Health
Spending time with the family, football, meeting new people and networking.