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Building a content strategy around
user problems
Kevin Indig - Atlassian/German Accelerator
www.kevin-indig.com
source: https://wordpress.com/activity/posting/
July 2018: ~80m posts on WP
www.kevin-indig.com
Facebook = drying out; Google = more important
source: https://blog.parse.ly/post/6605/google-referrals-amp-traffic/
www.kevin-indig.com
Only 5% of content gets more than 343 shares
source: https://d380wq8lfryn3c.cloudfront.net/wp-content/uploads/2018/02/27130953/BuzzSumo-ContentTrends-2018.pdf
www.kevin-indig.com
What do we learn from this?
🤔 Creating decent content is a waste of time
www.kevin-indig.com
What do we learn from this?
🤔 Creating decent content is a waste of time
😰 Creating good content is the minimum
www.kevin-indig.com
What do we learn from this?
🤔 Creating decent content is a waste of time
😰 Creating good content is the minimum
🤯 Creating amazing content is extremely hard
www.kevin-indig.com
What do we learn from this?
AND YET …
WE’VE ALL BEEN USING THE SAME APPROACH IN
THE LAST 10 YEARS!
www.kevin-indig.com
What do we learn from this?
AND YET …
WE’VE ALL BEEN USING THE SAME APPROACH IN
THE LAST 10 YEARS!
www.kevin-indig.com
Let’s try something new
The problem-driven approach
to content marketing
www.kevin-indig.com
www.kevin-indig.com
The problem-driven approach to content marketing
1.Questions
2.Problem, topic, and query
3.User intent
4.Funnel stage
5.Content ideas
www.kevin-indig.com
1. Start with questions, not keywords
www.kevin-indig.com
1. Start with questions, not keywords
www.kevin-indig.com
2. From the questions, derive problems, topics and queries
Topic Problem Question Query
Toothbrush Buying a toothbrush
Is an electronic
toothbrush better than
a manual one?
Electric toothbrush
Toothbrush Buying toothpaste
How do I know which
toothpaste is best for
me?
Best toothpaste
Bathroom hygiene Cleaning a toothbrush
How to disinfect a
toothbrush after a
cold?
Disinfect toothbrush
www.kevin-indig.com
3. Identify user intent
www.kevin-indig.com
3. Identify user intent
SERP feature User Intent Example
Maps Visit-in-person “sushi near me”
Local pack Visit-in-person “gas station”
Image pack Know “funniest memes”
Featured snippet Know Simple “car tire pressure”
“People Also Ask” box (PPA) Know ”most expensive steak”
Knowledge Panel Know Simple, Website “chris hemsworth”
Knowledge Card Know Simple, Website “empire state building”
Mobile app Website ”instagram”
Shopping results Do ”cheap sneakers”
Twitter integration Visit “new york times”
Google Carousel Know Simple (lists, comparison) “agile software tools”
News box Know, Know simple, Website ”white house”
www.kevin-indig.com
4. Define the stage in the funnel
Funnel stage User Action
See Understand / research problem
Think Consider solution
Do Take action (buy)
Care Buy / learn more
source: https://www.kaushik.net/avinash/see-think-do-care-win-content-marketing-measurement/
www.kevin-indig.com
4. Define the stage in the funnel
Funnel
stage
Topic Problem Question Query
User
Intent
Think Toothbrush
Buying a
toothbrush
Is an electronic
toothbrush better
than a manual
one?
Electric toothbrush Know
See Toothbrush Buying toothpaste
How do I know
which toothpaste
is best for me?
Best toothpaste Know
See Bathroom hygiene
Cleaning a
toothbrush
How to disinfect a
toothbrush after a
cold?
Disinfect
toothbrush
Know
www.kevin-indig.com
5. Create content ideas
Funnel
stage
Topic Problem Question Query
User
Intent
Think Toothbrush
Buying a
toothbrush
Is an electronic
toothbrush better
than a manual
one?
Electric toothbrush Know
See Toothbrush Buying toothpaste
How do I know
which toothpaste
is best for me?
Best toothpaste Know
See Bathroom hygiene
Cleaning a
toothbrush
How to disinfect a
toothbrush after a
cold?
Disinfect
toothbrush
Know
www.kevin-indig.com
Content muss solve problems - on all channels
The problem-driven approach
to content marketing
Q&A
Thanks!
Website: www.kevin-indig.com
Newsletter: Tech Bound

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Kevin Indig - Building a Content Strategy around user problems (Digital Olympus)

  • 1. Building a content strategy around user problems Kevin Indig - Atlassian/German Accelerator
  • 3. www.kevin-indig.com Facebook = drying out; Google = more important source: https://blog.parse.ly/post/6605/google-referrals-amp-traffic/
  • 4. www.kevin-indig.com Only 5% of content gets more than 343 shares source: https://d380wq8lfryn3c.cloudfront.net/wp-content/uploads/2018/02/27130953/BuzzSumo-ContentTrends-2018.pdf
  • 5. www.kevin-indig.com What do we learn from this? 🤔 Creating decent content is a waste of time
  • 6. www.kevin-indig.com What do we learn from this? 🤔 Creating decent content is a waste of time 😰 Creating good content is the minimum
  • 7. www.kevin-indig.com What do we learn from this? 🤔 Creating decent content is a waste of time 😰 Creating good content is the minimum 🤯 Creating amazing content is extremely hard
  • 8. www.kevin-indig.com What do we learn from this? AND YET … WE’VE ALL BEEN USING THE SAME APPROACH IN THE LAST 10 YEARS!
  • 9. www.kevin-indig.com What do we learn from this? AND YET … WE’VE ALL BEEN USING THE SAME APPROACH IN THE LAST 10 YEARS!
  • 10. www.kevin-indig.com Let’s try something new The problem-driven approach to content marketing
  • 12. www.kevin-indig.com The problem-driven approach to content marketing 1.Questions 2.Problem, topic, and query 3.User intent 4.Funnel stage 5.Content ideas
  • 13. www.kevin-indig.com 1. Start with questions, not keywords
  • 14. www.kevin-indig.com 1. Start with questions, not keywords
  • 15. www.kevin-indig.com 2. From the questions, derive problems, topics and queries Topic Problem Question Query Toothbrush Buying a toothbrush Is an electronic toothbrush better than a manual one? Electric toothbrush Toothbrush Buying toothpaste How do I know which toothpaste is best for me? Best toothpaste Bathroom hygiene Cleaning a toothbrush How to disinfect a toothbrush after a cold? Disinfect toothbrush
  • 17. www.kevin-indig.com 3. Identify user intent SERP feature User Intent Example Maps Visit-in-person “sushi near me” Local pack Visit-in-person “gas station” Image pack Know “funniest memes” Featured snippet Know Simple “car tire pressure” “People Also Ask” box (PPA) Know ”most expensive steak” Knowledge Panel Know Simple, Website “chris hemsworth” Knowledge Card Know Simple, Website “empire state building” Mobile app Website ”instagram” Shopping results Do ”cheap sneakers” Twitter integration Visit “new york times” Google Carousel Know Simple (lists, comparison) “agile software tools” News box Know, Know simple, Website ”white house”
  • 18. www.kevin-indig.com 4. Define the stage in the funnel Funnel stage User Action See Understand / research problem Think Consider solution Do Take action (buy) Care Buy / learn more source: https://www.kaushik.net/avinash/see-think-do-care-win-content-marketing-measurement/
  • 19. www.kevin-indig.com 4. Define the stage in the funnel Funnel stage Topic Problem Question Query User Intent Think Toothbrush Buying a toothbrush Is an electronic toothbrush better than a manual one? Electric toothbrush Know See Toothbrush Buying toothpaste How do I know which toothpaste is best for me? Best toothpaste Know See Bathroom hygiene Cleaning a toothbrush How to disinfect a toothbrush after a cold? Disinfect toothbrush Know
  • 20. www.kevin-indig.com 5. Create content ideas Funnel stage Topic Problem Question Query User Intent Think Toothbrush Buying a toothbrush Is an electronic toothbrush better than a manual one? Electric toothbrush Know See Toothbrush Buying toothpaste How do I know which toothpaste is best for me? Best toothpaste Know See Bathroom hygiene Cleaning a toothbrush How to disinfect a toothbrush after a cold? Disinfect toothbrush Know
  • 21. www.kevin-indig.com Content muss solve problems - on all channels The problem-driven approach to content marketing
  • 22. Q&A