1. Kevin Robert Kraft
513 290-4329 kevinkraft513@gmail.com
PROFESSIONAL PROFILE
Embraces team culture to help an organization achieve its goals, building trust by delivering results.
Demonstrates ability to work effectively across functions and organizational levels with internal and
external customers.
Proven track record in customer service, applying communication skills and experience to assist with
clients needs and able to diffuse emotional situations through listening and working to find a solution.
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE JAN 2014- PRESENT
ADKINS INSURANCE GROUP, NATIONWIDE INSURANCE BLUE ASH, OH
• Licensed Property and Casualty Insurance representative in Ohio.
• Educating customers on appropriate insurance solutions available through our agency, and proposing
individualized insurance policies to new and current clients to meet their needs.
• Builds loyalty and expand revenue by monitoring current customer policies and reaching out to them
with proposals to optimize their coverage.
• Maintains a presence on social media and through newsletters to gain mindshare with prospects and
customers.
MARKETING ASSISTANT INTERN JAN 2013-MAY 2013
FLUID CONSERVATION SYSTEMS MILFORD, OH
• Conducted Internet research to build databases of prospective customers to assist Sales & Marketing
staff.
• Designed marketing newsletters (via email) using Constant Contact.
• Initiated and led a Twitter marketing campaign.
• Recognized by the Marketing Director for my contribution, asking me to return for a second
semester siting that I was the best intern they ever had at the company.
DATA ENTRY INTERN APR 2010 – JUL 2010
ALEXANDER &ASSOCIATES INC. CINCINNATI, OH
• Extensive data entry using proprietary software.
• Coordinated closely with 15 analysts to ensure product information was entered correctly to comply
with quality control standards for engineering products.
• Recognized for accuracy and thoroughness in completing assignments.
TEAM LEAD, TEAM SPORTS DEPARTMENT FEB 2010- JAN 2014
DICK’S SPORTING GOODS CINCINNATI, OH
• Collaborated with hardline manager to meet merchandising goals.
• Led a team of three associates to complete daily tasks towards achieving our goals.
• Proactively served in-store customers, helping them find team sports and/or footwear solutions.
• Received the highest rating in customer service based on customer surveys and in annual reviews.
EDUCATION
Associate of Applied Business Degree Cincinnati State College, Cincinnati, OH