1. KKEEVVIINN MM.. LLAANNDDUUCCCCII
3815 Merrimac Court – Stockton, CA – 95219 – 209.565.3031 – kmlanducci@gmail.com
PPRROOGGRRAAMMMMEERR AANNAALLYYSSTT
SOFTWARE ~ CONSULTING ~ ANALYSIS
System Management
Turnkey Application
Development
Technical Consulting
IVR, Nortel/Periphonics
Genesys CTI Integration
Oracle Application
Development
Solaris System/Network
Administration
VoiceXML Platform
Analytical, highly adaptable professional with extensive experience enhancing IT
operations across various industries. Skilled in aligning end-user needs with long-
term resolutions to complex challenges. Track record of success developing,
deploying, and evaluating systems aimed at improving quality and efficiency.
Advanced expertise in Nortel/Periphonics administration, consulting, Oracle, and
Solaris. Skilled troubleshooter continually focused on identifying, isolating, and
resolving technical issues.
Strong knowledge and comfort within Microsoft-based server environments, along
with all peripheral processes. Accomplished communicator skilled in building and
strengthening relationships across functions to drive cohesive, strategic operations.
Hard-working, determined, and quick learner. Sound decision-making skills.
TECHNOLOGY PROFICIENCIES
Software: Voxeo Developer Site, PeriProducer, PeriStudio, Genesys CTI, Sun Solaris, Oracle, Oracle
Forms, Oracle Reports, MVS/XA, VSAM, DB2, ISPF/PDF, TSO, Windows 7, 8.1 and 10.
Languages: VXML, CXML, CCXML, SQL, PL/SQL VS COBOL II, CICS, VRAM.
Hardware: Nortel/Periphonics, SUN,, IBM 390, DEC VAX Cluster, PC’s.
CAREER PROGRESSION
INDEPENDENT CONTRACTOR Various Locations 1992-Present
PROGRAMMER ANALYST, NORTEL/PERIPHONICS AND GENESYS CTI
Design and develop enterprise solutionsfor Nortel/PeriphonicsVPS platform. Developed PerProducer /PeriStudiocall
routingand self-service applicationsusing GenesysCTI and enterprise Oracle environments.
 Subcontractor: With Primasfor 4 years, CTI Architect for 8 years, and managed various independent projects.
 Projects: Multi-term engagementstoconvert existing IVR application and develop new IVR application for
Nortel/PeriphonicsVPS platform.
 Proof of Concept: Self-trained in VoiceXML Platform via Voxeo Developers website, including TTS output, DTMF or
voice-driven caller input, robust call controlling, XML-based development and support, and web-based application
management, reporting, real-time logging, and debugging.
 CSU San Bernardino: Developed IVR Financial Aid Status/Information system with staff transcription features.
 Support: Provide onsite support at Contact Center facilities.
SAN DIEGO STATE UNIVERSITY San Diego, California 1989-1998
SYSTEMS ANALYST
Managed IVR Touch Tone system to process high call volume from 50k studentsper semester, includinginception,
design, development, implementation, maintenance, and schedulingfield engineers.
 TTS: Analyzed and programmed system and applications, including Registration, Grade Reporting, and Degree
Verification, utilizing Nortel/PeriphonicsVPS and IBM CICSenvironments.
 SIMS: Analyzed, coded, tested, implemented, and documented conversion of Student Information Management
System from IBMCICS/COBOL to UNIXOracle environment, and previouslyfrom CIC Cyber to IBMCICS/COBOL
environment.

2. KKEEVVIINN MM.. LLAANNDDUUCCCCII –– PPAAGGEE 22
CAREER PROGRESSION (CONT.)
COMPUTERSCIENCESCORPORATION  San Diego, California 1987-1989
PROGRAMMER / ANALYST
Resolved data entryconflicts bysupporting various Naval subsystems of Standard Automated Financial System through
onsite coding, testing, and debugging for General Ledger, Travel, and Suspense subsystems.
 Project: Standard Automated Financial System (STAFS).
 Responsibilities: Analyzed, coded, tested, and debugged applicationsfor General Ledger, Travel, and Suspense
subsystems.
 Support: Provided onsite support at Civilian Navy Installations.
NAVAL OCEAN SYSTEMSCENTER  San Diego, California 1985-1987
APPLICATION PROGRAMMER
 Command and Control System: Designed, developed, and documented software with color graphics, touchscreen input,
and voice synthesis. Operated VAX 11/780 computer system.
 NTDS Display System: Designed, developed, and documented programsfor NTDS displaytest development and
support. Interfaced IBM PCbetween AN/UYQ-21 radar displayand host computer.
EDUCATION AND TRAINING
SAN DIEGO STATE UNIVERSITY, San Diego, California
BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION, INFORMATION SYSTEMS, MINOR IN COMPUTER SCIENCE
SAN JOAQUIN DELTA COLLEGE, Stockton, California
ASSOCIATE OF ARTS, COMPUTER SCIENCE
CERTIFICATIONS: COMPTIA A+, COMPTIA NETWORK+, COMPTIA SECURITY+
PERIPHONICS: PERIPRODUCER ADVANCED PROGRAMMING, PERISTUDIO, VSAM PROGRAMMING
SUN: SOLARIS 2.X SYSTEM ADMINISTRATION, 2.X NETWORK ADMINISTRATION
ORACLE: SQL, SLQ *PLUS, PL/SQL, DATABASE PROCEDURES, FORMS I, DESIGNER 2000 I, ADVANCED SQL AND SQL*PLUS,
REPORTS, FORMS II, DESIGNER 2000 II
IBM: VSAM FOR PROGRAMMERS, CICS Command Level Cobol, DB2 Application Development
VOXEO: VOICEXML, CXML,CCXML
ONGOING TRAINING VIA ROBERT HALF SKILLPORT WEBSITE